Lexus of Thousand Oaks

I brought in my car for routine service. While there it was ascertained that the car needed protection from rats in my area. My service advisor, Derek, was very informative, helpful, and poi While there it was ascertained that the car needed protection from rats in my area. My service advisor, Derek, was very informative, helpful, and pointed me in every right direction. He was even even able to Find a discount for me. This was a totally positive experience. More

I had an excellent experience. Paul looked after my car service, was very helpful, knowledgeable, and professional. I had a courtesy vehicle which was very convenient, the service Paul looked after my car service, was very helpful, knowledgeable, and professional. I had a courtesy vehicle which was very convenient, the service has been completed promptly and included a thorough inspection. Paul pointed out a few things and put together a preventative maintenance plan. Thank you very much! I highly recommend. More

It’s a pleasure to be so well taken care of in this day of mostly little to no customer service from other business. of mostly little to no customer service from other business. More

Paul is the man! He was able to Handle everything very well and in a timely manner He was able to Handle everything very well and in a timely manner More

Yoby is the best service writer! He always takes care of all my needs.He gets my car check in within minutes and has my rental car waiting for me. All the car needs are done in a tim He always takes care of all my needs.He gets my car check in within minutes and has my rental car waiting for me. All the car needs are done in a timely fashion. This is the best dealership around. More

Brought my car for time up. Aiden noted that my driver side tire had a nail imbedded and that a piece of the tire was slashed . Marc my advisor took care of getting my tire rep Aiden noted that my driver side tire had a nail imbedded and that a piece of the tire was slashed . Marc my advisor took care of getting my tire replaced ( bought the tire from Lexus) . Success tire replaced free exception had to pay for balancing and alignment. I was updated and my car was ready sooner than I thought..Loved my car getting washed at Lexus. More

Great service experience. Derek and the team dealt with a specific concern. Easy to work with and good communication. Also really appreciate the loaner car. Derek and the team dealt with a specific concern. Easy to work with and good communication. Also really appreciate the loaner car. More

Very good experience with dealer and Marc on time and good relationship with customer thanks good relationship with customer thanks More

Derek answer all my questions and was very professional ,friendly and very helpful he even arranged for my car to be washed and vacuum thank you so much professional ,friendly and very helpful he even arranged for my car to be washed and vacuum thank you so much More

Service advisor Forest handled my appointment in a timely manner. Dropped my car off in the morning and had a loaner car to use for the day. Service was quick and finished in the scheduled time. Very happy w manner. Dropped my car off in the morning and had a loaner car to use for the day. Service was quick and finished in the scheduled time. Very happy with everything at the dealer. More