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Lexus of Thousand Oaks

Thousand Oaks, CA

4.9
929 Reviews
Call Dealership (805) 601-7646
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3755 Auto Mall Dr

Thousand Oaks, CA

91362

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929 Reviews of Lexus of Thousand Oaks

August 09, 2025

Marc was fantastic. Easy to work with, friendly and attentive. Great communication. A veteran service advisor definitely. More

by MSP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Falsafi, Lora Baworouski
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Aug 11, 2025 -

Lexus of Thousand Oaks responded

Thank you for your feedback! We're pleased to hear Marc was so helpful. We hope to see you again at Lexus of Thousand Oaks! Safe travels.

August 09, 2025

Very courteous and professional. Enjoyed the videos of my car, that was a new experience for me. More

by LexusLover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
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Aug 12, 2025 -

Lexus of Thousand Oaks responded

Thanks so much for the review. We look forward to your next visit to Lexus of Thousand Oaks!

August 08, 2025

Paul is amazing but your pricing is gone through the roof. Oil change with oil. 190.00, wow, rotating tires is free where you buy my tires. Last time I purchased them from you guys. People are done goin More

by James
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom Valasek
Report | Print
Aug 13, 2025 -

Lexus of Thousand Oaks responded

James, I appreciate your feedback and understand your concerns about pricing. We strive to offer competitive rates while maintaining quality service, and we will share your comments with our Management Staff. Thank you, Terry Collins - Customer Experience Team Lead CustomerExperience@Swickard.com

August 06, 2025

Everything went smoothly, and everyone was very attentive. No problems with how it was handled. More

by Madeleinegiberson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forest Chrissy
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Aug 06, 2025 -

Lexus of Thousand Oaks responded

Thank you, Madeleine, for stopping by to leave Lexus of Thousand Oaks a wonderful review!

August 06, 2025

Great and quick in and out regular maintenance services. Super friendly and professional staff. Waiting room is big and comfortable More

by lng2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
Report | Print
Aug 06, 2025 -

Lexus of Thousand Oaks responded

Thank you for your review! We are happy to have your business and we hope to see you again at Lexus of Thousand Oaks. Take care!

August 05, 2025

Great service every time. They keep you informed with everything going on with the car. Forest is great to work with. More

by Ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forest Creasy
Report | Print
Aug 06, 2025 -

Lexus of Thousand Oaks responded

Ray, thank you for sharing your feedback! Forest and our team at Lexus of Thousand Oaks appreciate your continued trust. Safe travels ahead!

August 03, 2025

Marc was very pleasant and helpful. I appreciate the technician's vehicle inspection. Excellent experience. More

by Ttsunset
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc provided excellent customer service.
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Aug 06, 2025 -

Lexus of Thousand Oaks responded

We're glad Marc and the team made it a five-star experience! Thank you for choosing Lexus of Thousand Oaks and for sharing your feedback.

August 01, 2025

Derek was considerate and professional. He was also sympathetic as I had an unexpected flat tire and was able to service my car in a timely manner. I’m grateful for the Lexus service depa More

by Cory Oliver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Valasek
Report | Print
Aug 04, 2025 -

Lexus of Thousand Oaks responded

Cory, it's great to hear Derek provided you with professional and timely service! Thank you for choosing Lexus of Thousand Oaks Service Center and for your strong recommendation. We hope you're back on the road smoothly.

July 31, 2025

Everything was done professionally and Forest the service writer did an excellent job getting everything done. I highly recommend the service department More

by Emlethel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forest
Report | Print
Aug 01, 2025 -

Lexus of Thousand Oaks responded

Thank you for sharing your feedback about Forest! We hope to see you again at Lexus of Thousand Oaks!

July 30, 2025

Prompt service and provided a loaner car to keep my day going. Car was ready when promised. More

by mabs123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
Report | Print
Jul 30, 2025 -

Lexus of Thousand Oaks responded

This review is music to our ears! Thank you for choosing Lexus of Thousand Oaks and for sharing your experience. Drive safely!

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