Lexus of Thousand Oaks

Service advisor Forest handled my appointment in a timely manner. Dropped my car off in the morning and had a loaner car to use for the day. Service was quick and finished in the scheduled time. Very happy w manner. Dropped my car off in the morning and had a loaner car to use for the day. Service was quick and finished in the scheduled time. Very happy with everything at the dealer. More

I just met Derek when I went in for the 1st check on my 2025 Lexus 300 Hybrid. Derek was like the old day at Lexus of Thousand Oaks. He made me feel at home and cared about. That caring seemed to have b 2025 Lexus 300 Hybrid. Derek was like the old day at Lexus of Thousand Oaks. He made me feel at home and cared about. That caring seemed to have been lost for a while. Couldn’t be happier with the way I was treated. Thank you for having Representatives like Derek. More

Excellent on time service with no waiting no hassle and no upsell. Only what I needed and or wanted. Best service department around!! no upsell. Only what I needed and or wanted. Best service department around!! More

Paul, our service consultant, was honest, friendly, and knowledgeable. He explained our service options to my husband and me, and let us decide what we wanted to do without pressure. He kept us informed ab knowledgeable. He explained our service options to my husband and me, and let us decide what we wanted to do without pressure. He kept us informed about the status of our vehicle throughout the service. Thank you, Paul, for your excellent service. More

First time service at Lexus TO. I’ll be back! Personal care and explanation exceptional! I’ll be back! Personal care and explanation exceptional! More

Yoby was helpful and great in all respects. Word word word word word word word Word word word word word word word More

The best dealership for Lexus. Everyone so nice & helpful & get the job done. They are #1. Everyone so nice & helpful & get the job done. They are #1. More

Service Writer Yoby provided excellent customer service. Technician video to the customer of overall vehicle condition is a great tool and provides good transparency for work recommended. Technician d Technician video to the customer of overall vehicle condition is a great tool and provides good transparency for work recommended. Technician did a great job repairing the vehicle along with providing repair recommendations. Porters did a great job shuttling the vehicle safely to repair and returning the vehicle clean and in good working order to the customer. Tire Adviser along with Service Writer Yoby provided a good detail tire assessment and recommending replacement time and new tire quotes. Lexus loaner vehicle was clean and in good safer working order. More

Paul was well informed about potential problems that could develop on cars.He was extremely courteous to us. could develop on cars.He was extremely courteous to us. More

I took my car in for basic service and to check out the front end. Yoby and the team at Swickard discovered that my struts were leaking. Another mechanic shop had stated that my control arms needed replaci front end. Yoby and the team at Swickard discovered that my struts were leaking. Another mechanic shop had stated that my control arms needed replacing. My control arms were fine. Yoby lined me up with a loaner,got the work approved by my warranty company, had all the other work done and had my car detailed as I wanted. They and he did an excellent job. I could not be happier. Thank you very much. More