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Lexus of Thousand Oaks

Thousand Oaks, CA

4.9
867 Reviews
Call Dealership (805) 601-7646
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3755 Auto Mall Dr

Thousand Oaks, CA

91362

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867 Reviews of Lexus of Thousand Oaks

July 28, 2024

Daphne is the best she got me in and out quick! She even installed the windshield wipers for me. Great service! More

by jesus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daphne gates
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Jul 29, 2024 -

Lexus of Thousand Oaks responded

Jesus, we're delighted to hear that Daphne provided you with such efficient service at Lexus of Thousand Oaks. Thanks for sharing your experience!

July 28, 2024

Best customer service experience very helpful to assist customers takes there time super helpful and comfortable to assist More

by Ditzybree77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yoby
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Jul 29, 2024 -

Lexus of Thousand Oaks responded

We are delighted to hear you had a comfortable and helpful experience with us at Lexus of Thousand Oaks. Thanks for the kind words!

July 27, 2024

Very fast services, waiting room was clean and comfortable including the rest room. I enjoy the coffee machine and bottles of water.Jonathan was very kind and very helpful to me. He explained all More

by hoisungaraya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
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Jul 29, 2024 -

Lexus of Thousand Oaks responded

Thank you for sharing your experience! We're glad to hear Jonathan and the team at Lexus of Thousand Oaks provided fast service and a comfortable environment. Take care!

July 27, 2024

Love the experience thank you very much for your help. I think everything is just fine. More

by langconinc
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Jul 29, 2024 -

Lexus of Thousand Oaks responded

Thank you for stopping by to leave Lexus of Thousand Oaks a wonderful review!

July 27, 2024

Jonathan gave me the very best service I have ever had anywhere. Everyone was polite and on time. More

by jasieling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathan
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Jul 29, 2024 -

Lexus of Thousand Oaks responded

We are glad to hear that Jonathan provided top-notch service. Thanks for choosing Lexus of Thousand Oaks!

July 27, 2024

Yobi and staff are excellent to work with. Yobi is great at communicating with clients. More

by markweisberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Jul 29, 2024 -

Lexus of Thousand Oaks responded

Thank you for stopping by to leave Yobi and Lexus of Thousand Oaks a wonderful review!

July 26, 2024

ANTONIO CASTELLANOS sales person is rude jerk, he has no customer service skills. He talked to me like he was doing me a favor and was disrespectful, please stay away from him, thank me latter. After talki More

by alex.kovalevsky
Recommend Dealer
No
Employees Worked With
Antonio castellanos
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Jul 31, 2024 -

Lexus of Thousand Oaks responded

Alex, we're really sorry to hear about your experience. We expect our team to treat every customer with respect and professionalism, so this feedback is concerning. We would like the opportunity to address this issue directly — please reach out when you can. Thank you, Leadership Team - customerexperience@swickard.com

July 26, 2024

Excellent service and we appreciate the ability to use a courtesy car. Our service adviser Forest was outstanding. More

by saucedo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forest
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Jul 26, 2024 -

saucedo responded

Excellent service.

Jul 26, 2024 -

Lexus of Thousand Oaks responded

Thank you for the wonderful feedback! We're glad to hear that Forest and our team at Lexus of Thousand Oaks provided excellent service and a convenient courtesy car. We appreciate your support!

July 25, 2024

Derek, our service advisor at Lexus of Thousand Oaks, provided excellent service. This dealership is amazing! More

by Kscrig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Bishop
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Jul 25, 2024 -

Lexus of Thousand Oaks responded

Thank you for the fantastic feedback! We're delighted to hear that Derek provided excellent service and that your experience at Lexus of Thousand Oaks was amazing. We appreciate your support!

July 25, 2024

Brittanye my service advisor was great to work with. She was extremely helpflu and looked out for all our concerns. The service was completed quickly and our car was returned washed. Highly recommen More

by precop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittanye
Report | Print
Jul 26, 2024 -

Lexus of Thousand Oaks responded

We're delighted to hear that Brittanye provided excellent service and addressed all your concerns at Lexus of Thousand Oaks. Thank you for the recommendation, and we're glad you're satisfied with our quick service!

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