Lexus of Towson - Service Center

Compared to other dealerships, the customer experience and quality of service is outstanding. I've been coming here for many years and have never been disappointed. and quality of service is outstanding. I've been coming here for many years and have never been disappointed. More

I Had a good visit with Andrew , He explained to me every question I had about my Lexus NX 350h . Andrew is very thorough & Professional also the clean up crew did an excellent job with my Lexus . I am very question I had about my Lexus NX 350h . Andrew is very thorough & Professional also the clean up crew did an excellent job with my Lexus . I am very Satisfied with my Service . More

Brandon Scott is always professional in providing excellent service. I have been a costumer at Lexus of Towson for the last 15 years. excellent service. I have been a costumer at Lexus of Towson for the last 15 years. More

I stopped in from out of town, (I live in Massachusetts) to get my new Lexus NX its' first 5,000 mile service. Bill (Service Manager) checked me in at the drive in. I explained to him what I needed. He fini to get my new Lexus NX its' first 5,000 mile service. Bill (Service Manager) checked me in at the drive in. I explained to him what I needed. He finished checking me in and then walked me to meet Ilias(Service writer) who finished the check in process. The Service team at Towson Lexus was outstanding. The had me in and out in less than an hour. Many thanks to Bill and Ilias for helping me. Great job! More

As usual excellent service from Kyle Harris who always provides updates, offers service suggestions and repair insights. Very nice spacious and welcoming dealership. Spent the afternoon in the waiting are provides updates, offers service suggestions and repair insights. Very nice spacious and welcoming dealership. Spent the afternoon in the waiting area, felt like i was in someone's living room very comfortable enviroment. The service did'nt take a long time and I didn't mind waiting. More

Great dealership I haven't had any problems with them and they apply coupon discounts they apply coupon discounts More

I received excellent customer care during my car service. But I didn’t receive the complimentary car wash exterior and interior cleaning. But I didn’t receive the complimentary car wash exterior and interior cleaning. More

Monique is an exceptional employee. She saws all problems before they become difficult. She’s terrific with customers, and I might say irreplaceable. She saws all problems before they become difficult. She’s terrific with customers, and I might say irreplaceable. More

Matthew was my service advisor and he was great. He addressed my concerns, took time to look into things I mentioned & provided excellent customer service. He addressed my concerns, took time to look into things I mentioned & provided excellent customer service. More

Professional, efficient, clean and pleasant. My service advisor was very helpful. Job was well done My service advisor was very helpful. Job was well done More