Karwin Turner listened to my problem, as I saw it with past experiences, where there were similar symptom of malfunction..
He related to what I had to say. Said that he would get the vehicle to the shop and get back to me as soon as he had their report. In the meantime he set up a loaner as it looked as if my problem might take several days to correct. He texted the next morning and said that the car would be ready for pick up by Thursday afternoon, maybe sooner. He would let me know. As it turned out he said that I could pick it up earlier which was great news. The repair was not as extensive as it first appeared.
Karwin was professional, polite, shared the results of the report from the technicians and made me feel that I was a special client. When I left I felt confident that everything was in order and it was. He is an excellent detail oriented staff member who represents Lexus of Towson with distinction.