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Lexus of Towson - Service Center

Towson, MD

4.9
208 Reviews

208 Reviews of Lexus of Towson - Service Center

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December 09, 2022

My service representative Scott Johnson was excellent as always. Everyone at dealership was great as always. More

by rcw1139
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Butler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2022 -

Lexus of Towson responded

Thank you for this great review of Lexus of Towson! Scott and the team appreciate your kind words. We look forward to assisting you again down the road.

October 29, 2022

Service was great Scott was very professional and had great customer service and he will be my go to guy! More

by Mr Armageddon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott
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Oct 31, 2022 -

Lexus of Towson responded

Thank you for the great review! We are so glad to hear that Scott delivered such a successful service experience. Drive safely, and we hope to see you back again at Lexus of Towson!

October 28, 2022

The work was on time and on budget. Mark was very helpful. Look forward to the remodeled building. More

by MikeA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark drahuschak
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Oct 30, 2022 -

Lexus of Towson responded

Mike, thank you for the great review! We are so glad to hear that you had a successful service experience working with Mark and the Lexus of Towson team. Safe travels, and we hope to see you back again down the road!

October 18, 2022

Excellent service and my service advisor Andrew Woo is awesome. I highly recommend Lexus of Towson More

by Ronaldgermack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Butler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 19, 2022 -

Lexus of Towson responded

Thank you so much for recommending Lexus of Towson and giving Andrew a shout-out! We look forward to working with you again down the road!

October 17, 2022

Impossible, to improve my on perfection. SCOTT is awesome…………………..Everyone at dealership and s fantastic More

by Tranquility2701
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SCOTT
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Oct 17, 2022 -

Lexus of Towson responded

Thank you for the great review! We appreciate the kind feedback about Scott and hope to see you back again at Lexus of Towson!

October 14, 2022

They are competent, always ready to help, on time, and a pleasure to work with! More

by rfgoldner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Johnson
Report | Print
Oct 14, 2022 -

Lexus of Towson responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Lexus of Towson team. Drive safely, and we hope to see you back again down the road!

October 05, 2022

Excellent service yesterday! Very much improved since a couple of months ago. Delighted to find a return to the high quality of service I’d come to expect from Lexus of Towson. More

by Rkarskbalt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Scott
Report | Print
Oct 05, 2022 -

Lexus of Towson responded

We are happy to hear that your recent visit was so positive and successful! Thank you for choosing Lexus of Towson and for sharing your experience. We hope to welcome you back for your future service needs!

September 23, 2022

Mark was great as a person and very helpful And I appreciate his service today. More

by Shawnconley12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Butler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 23, 2022 -

Lexus of Towson responded

We love to hear how our awesome team is making a difference. Thank you for giving Mark your kudos. We look forward to seeing you at Lexus of Towson again next time!

September 22, 2022

The Customer Service is Great! Monique communicate regularly on my cars service needs. Thank You! More

by Tonya Powell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monique Wood
Report | Print
Sep 22, 2022 -

Lexus of Towson responded

Tonya, we are so happy to have you as a Lexus of Towson customer! Thank you for your business and your great review of our team. We look forward to seeing you next time!

September 18, 2022

Mark is a great service tech and will look out for you. Just wish Lexus had more plug in cars to sell. More

by Teddsmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark
Report | Print
Sep 22, 2022 -

Lexus of Towson responded

Thank you for the great review! We are so glad to hear that Mark delivered a successful experience. With regard to the rest of your feedback, I would be happy to speak with you to discuss our inventory. If you are willing, please feel free to reach out. Best, Kevin Ferg - General Sales Manager - 443-632-2921

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