Lexus of Towson - Service Center

I don't know cars and I don't read Motor Trend and have no desire to learn about them. I want a dependable vehicle that is a good value. That's why I get my car serviced when Scott Johnson tells me to (a no desire to learn about them. I want a dependable vehicle that is a good value. That's why I get my car serviced when Scott Johnson tells me to (and only by him). I complete the work Scott tells me to complete and my replacement car will be whatever Scott tells me to buy. It's that simple. When you have an expert that you can trust, you stick with him. More

I drive to the southeastern portion of North Carolina, around 300 miles one way, quite regularly and explained this to my service rep, Mohamed Sidik. Mo was very helpful in guiding me through the work th around 300 miles one way, quite regularly and explained this to my service rep, Mohamed Sidik. Mo was very helpful in guiding me through the work that needed to be performed immediately and the items I should look at completing in the very near future. I was given a loaner with the promise that my vehicle would be ready before my next road trip. Mo kept his promise. I have taken my vehicle to Lexus of Rockville for service as well as Lexus of Towson and because of Mo, one of the best service reps I've had the pleasure to work with, I will have all my service performed at Lexus of Towson. I thought friendly and dependable customer service was something companies talk about but rarely performed. Mo has changed my mind about that. More

Ken was very helpful. He expedited my service and took care of the problem! The process was easy and quick. He provided a loaner car. We have found Lexus service to be far superior than any other car de care of the problem! The process was easy and quick. He provided a loaner car. We have found Lexus service to be far superior than any other car dealer's service department. Keep up the good work! More

My wife car needed service i brought it to lexus of Towson.My service rep. was Ken Julian he was very helpful in addressing our problems . I have brought the car in for routine service before . We have Towson.My service rep. was Ken Julian he was very helpful in addressing our problems . I have brought the car in for routine service before . We have had other service rep other than Ken before but none as friendly or as helpful. We plan on buying other car in the next few month.We will be buying a lexus from lexus of towson base on the service we received from Ken.This is how you build a long term relationship with customer. Please feel free to contact me or my wife . Rodney Lee or Dora Lee More