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Lexus of Tulsa
Tulsa, OK
108 Reviews
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Showing 108 reviews
February 02, 2026
I couldn’t be happier with my experience at Lexus of Tulsa. Cody was an exceptional salesman, patient, kind, and thorough in answering all my questions. I love my new car and felt genuinely cared for th Tulsa. Cody was an exceptional salesman, patient, kind, and thorough in answering all my questions. I love my new car and felt genuinely cared for throughout the process. More
by soupster6
Employees Worked With
Cody
January 27, 2026
As a lifelong Toyota and Lexus enthusiast, I know what the "Lexus Experience" is supposed to be. I spent months searching for a specific 2026 LC 500 with the Dynamic Handling Package—a vehicle hand-built the "Lexus Experience" is supposed to be. I spent months searching for a specific 2026 LC 500 with the Dynamic Handling Package—a vehicle hand-built by Takumi engineers. I thought buying from a reputable dealership like Lexus of Tulsa would guarantee professionalism. I was wrong. This was not a transaction; it was a masterclass in negligence and arrogance. If you are an out-of-state buyer considering shipping a vehicle from here, read this first. 1. The Financial Red Flags The lack of transparency started immediately. The finance department sent me wire instructions before even providing a Bill of Sale. When I requested an itemized Bill of Sale for my bank records, I was met with resistance and asked, "Why does the bank need it?" I was left waiting at my bank for a document they claimed was a "large file glitch," only to receive a simple one-page PDF after I wired the full MSRP. Once they had my money, communication regarding my specific requests virtually ceased. 2. Dangerous Shipping Practices I paid a $2,500 premium flat fee for what I was told would be professional, enclosed transport. Instead of using a reputable carrier, the dealership used a broker who subcontracted a carrier with a staggering 63.2% Driver Out-of-Service (OOS) rate—nearly 10 times the national average. They released my $111,000 vehicle with a BLANK Bill of Lading, failing to record the odometer mileage, stripping me of legal protection. I was denied the ability to arrange my own shipping because "this is what we do." 3. The "Rescue" Deception My car ended up stranded in Kansas on a "permanent police hold" due to the carrier’s safety violations. The driver turned off the GPS tracking, leaving me in the dark. When I pressed the dealership for answers, I was told a "rescue driver" was coming and assured that the car would remain on the same trailer. This was false. The car was transferred to a different trailer in an unsupervised public parking lot—a critical risk for a low-clearance supercar. I only found out because I had to play detective myself. 4. Arrogant Leadership: When I escalated this to the General Manager, Timothy Williams, hoping for empathy or a solution, I was met with an egotistical and dismissive attitude. Instead of offering assurance or taking accountability for vetting a dangerous carrier, he simply told me he could turn the truck around if I didn't like it and give me a full refund back on my car. Sensing the lack of confidence from him, I took the offer. He treated a milestone life achievement as a nuisance. 5. The Final Insult: Once the car was delivered back to them, the General Manager attempted to renegotiate by offering a small discount—but only if I handled the shipping myself (a complete reversal of their earlier policy). I declined. To top it off, after I had to take time off work to overnight the title back to them to get my refund, they refused to cover the $48 FedEx fee. After compromising a six-figure deal through their own negligence, this pettiness was the final straw. Conclusion: Lexus preaches "Omotenashi" (wholehearted hospitality), but this dealership practice transactional indifference. They took my money, risked my asset with a cheap carrier, lied about the logistics, and dismissed my concerns. If you are an enthusiast who cares about the details, stay far away from this dealership. They do not deserve your business. More
by dxl1kei
Employees Worked With
Cole, Greg, Tim
January 22, 2026
I had an absolutely excellent experience purchasing my new Lexus at Lexus of Tulsa. From start to finish, the service was beyond exceptional—truly 100%+ all the way. Saxxon was an amazing salesperson: kno new Lexus at Lexus of Tulsa. From start to finish, the service was beyond exceptional—truly 100%+ all the way. Saxxon was an amazing salesperson: knowledgeable, professional, and never pushy. He followed up, checked in to make sure everything was just right, and made the entire process smooth and stress-free. I felt valued and well taken care of every step of the way. This is exactly how car buying should be. I highly recommend Lexus of Tulsa and ask for Saxxon if you’re looking for outstanding service. More
by annperkins508
Employees Worked With
Saxxon
January 02, 2026
Lexus of Tulsa is a premier dealership in every way. No other Lexus dealership compares! My experience with Saxxon Walker was nothing less than outstanding. I have been working with him for over a year No other Lexus dealership compares! My experience with Saxxon Walker was nothing less than outstanding. I have been working with him for over a year and ultimately chose a 2025 ES 350 UL. Saxxon was patient, polite, and extremely helpful as my sales person. He receives a five star rating from me. More
by jana
Employees Worked With
Saxxon Walker
October 30, 2025
Todd and Carlos made my purchase smoothly, from the beginning to the delivery date. Got a really warm welcoming and transparent transaction. All top-notch experiences. Todd made a great work on locatin beginning to the delivery date. Got a really warm welcoming and transparent transaction. All top-notch experiences. Todd made a great work on locating our desired car with our interested option and bringing it to Tulsa. Carlos walked us through all required steps on the delivery date and introduced us to our vehicle. He was extremely helpful and knowledgeable. Look forward to be a long-term customer here. More
by NT
Employees Worked With
Carlos Moctezuma, Todd Morrison
October 29, 2025
Thomas Hector took excellent care of my wife and me, even and stayed after closing showing us the different styles and colors. Found the Lexus we wanted and got it here in a couple of weeks. Everything went and stayed after closing showing us the different styles and colors. Found the Lexus we wanted and got it here in a couple of weeks. Everything went very smoothly! He went above and beyond with presentation, with a Beautiful big red bow on top when we picked it up! Angeline Borum spent a lot of time with us, she went over All The Buttons with us until we were comfortable and has even sent us a few videos to help us as well. Stephen Hartgrave was excellent in explaining paperwork. All in all, we highly recommend Lexus of Tulsa! Look for Thomas, he was Great! More
by Debbie
Employees Worked With
Thomas Hector, Angeline Borum and Stephen Hartgrave.
October 06, 2025
Excellent experience in all aspects. Steve Wolfe is exactly the salesman type for me - helpful but not pushy and does anything that I asked and looked up any records I wanted. Nothing co Steve Wolfe is exactly the salesman type for me - helpful but not pushy and does anything that I asked and looked up any records I wanted. Nothing could have gone better. I have had previous experience with Lexus of Tulsa so knew what to expect and they “filled all expectations” More
by Van
Employees Worked With
Steve Wolfe, Todd Morrison
