Lexus of Tulsa

Poor experience trying to lease a LS500; I live in OKC and was trying to work a lease deal via phone (COVID-19 pandemic). Sales person was new and kept mentioning her inexperience but still pleasant enoug and was trying to work a lease deal via phone (COVID-19 pandemic). Sales person was new and kept mentioning her inexperience but still pleasant enough. Was doing a site unseen trade appraisal on a Mercedes-Benz. KBB trade value was $75-83k, most other dealers were going off auctions and giving values of $70-75k. Lexus of Tulsa said $56k?!?!? Was this their way of telling me they didn’t want/need my business? Would they have offered a Lexus client who purchased $100k Lexus less than a year ago and put 5000 miles on it $56k? I think not. In this economical climate I wouldn’t think any business could so easily write off a potential client. Disappointing experience and will never attempt to do business with them again. More

Lexus of Tulsa is a great dealership after 2 RX350’s and many maintenance visits. But- Kedrick Watson is no longer with Lexus in the service department and he will he missed by customers. He provided everyt many maintenance visits. But- Kedrick Watson is no longer with Lexus in the service department and he will he missed by customers. He provided everything a female customer dealing with unfamiliar maintenance issues could want. He was truly above and beyond. More

Car Maintenance and missing item from my car On January third I took my Lexus in for service and car wash. The service was very good, friendly, they let me know what was going on and that my tire On January third I took my Lexus in for service and car wash. The service was very good, friendly, they let me know what was going on and that my tires were needing to be replaced. While my car was there one of their employees got in my console and took a pistol that I carry, they had no business being in my console. The man that I dealt with that day said he look at the video tapes and talked to the people that dealt with my car. I do not plan on using Lexus of Tulsa anymore. I believe they have a good service but I don’t want to do business were I have to worry about thing I have left in my car are safe and will be there when my car is returned. More

Todd Williams was great to work with. Todd Williams worked me a great deal on a 2019 RX-350 with Navigation, Mark Levinson and Panoramic sun roof. He was always patient and stayed in touch Todd Williams worked me a great deal on a 2019 RX-350 with Navigation, Mark Levinson and Panoramic sun roof. He was always patient and stayed in touch with me on a regular basis. He responded to each and every question that I had. I will request Todd Williams by name on my next Lexus purchase. Thanks again Todd. More

Great experience and service! I purchased my Lexus last week from Lexus of Tulsa. My sales consultant Randall Horton was very courteous and committed to ensuring a good experience. I purchased my Lexus last week from Lexus of Tulsa. My sales consultant Randall Horton was very courteous and committed to ensuring a good experience. I had my two kids with me, and he was understanding of their needs. We were allowed to test drive alone (I get nervous) and encouraged to use the lounge to relax with snacks while the team handled business. He answered all of my questions and was very personable, which I always appreciate. He was not available when I picked up, but made a plan A and B for another consultant to handle it. He also followed up to make sure that pick up was successful and answer any questions that I had. Also, Joel was my finance guy and was great with thoroughly explaining my loan, and not pushy with offering extended warranties and such. I appreciate the care and courteous measures that were put into my experience pleasant. I highly recommend! More

Oil Change RIP - OFF I took my RX 350 in for a regular oil change after waiting over 2 and ½ hours they come and tell me that there is a problem that the threads have come I took my RX 350 in for a regular oil change after waiting over 2 and ½ hours they come and tell me that there is a problem that the threads have come out when they try and put the drain plug back in. They tell me this happens quite frequently, so they are going to put in a oversize bolt (Which is going to cost me $115.00 and I said You Got to be Kidding). Almost a hour later the tell me there going to put me in a loner, and they send me on my way. So the next day they call me late in the afternoon and tell me that the oversized bolt didn’t work and that they would have to put in a NEW Oil Pan $ 883.00 I said you’re crazy I come in for a simple oil change and tire rotation. I said that I would have to make some phone calls. Lexus of Tulsa called me a little while later and said that they would eat the labor if I would pay for the part. Which was $318.18 once again I told them that this was a terrible thing to do to customers. So I didn’t have much choice I couldn’t take it anywhere else couldn’t drive it so I told them to go ahead and fix it I had no choice. Once again it was late in the afternoon they didn’t get finished they called me the next morning at 8:36 and said it was ready. What a rip off this oil change cost $300.18 I have contacted the regional office and nothing there they called back but offered no help. this should have been taken care of by Lexus. More

Incredible dealership I very recently discovered that Lexus of Tulsa is perhaps the finest automotive dealership in all of the Midwest. I doubt you could ever find a bett I very recently discovered that Lexus of Tulsa is perhaps the finest automotive dealership in all of the Midwest. I doubt you could ever find a better dealer to do business with. This dealership is staffed by real gentlemen that are honest and trustworthy. Should you be located between Tulsa and another major town, do yourself a very large favor and talk to the gentlemen at Lexus of Tulsa. Bill B, Overland Park KS More

Professional, courteous buying experience !!! The purchase of our first Lexus was as easy as it gets. They traded for exactly the model we wanted and called me same day. Bought over the telephone; The purchase of our first Lexus was as easy as it gets. They traded for exactly the model we wanted and called me same day. Bought over the telephone; RX350 was just as described by Jeff Yates (sales mgr). He, Todd and Kent Proctor worked seamlessly to make sure all details were handled and delivery went smooth. This is a model for what a vehicle purchase should look like! Experience the difference! More