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Lexus of Valencia

Valencia, CA

4.4
520 Reviews

24033 Creekside Road

Valencia, CA

91355

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520 Reviews of Lexus of Valencia

April 06, 2011

This dealership operates at nowhere near the usual Lexus care level and I do not trust them at all. I have had my Lexus(es) serviced at 4 dealers (Westminster CA, Freehold NJ, Lexington KY and this one) and More

by obman
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service
Apr 21, 2011 -

Lexus of Valencia responded

Hello, I wanted to say hello and confirm with you that your satisfaction is most important to us. I know you are working closely with Jim right now. Taking excellent care of you and your vehicle is our priority. And providing service that exceeds your expectations is our goal. I apologize we fell very short of that on your last visit. We want to make that up to you and keep you here as a happy customer. If anything is not resolved to your satisfaction during this current visit please let me know. Thank you for your time. Derek Hindigian, Service Manager 661 260-2021

April 05, 2011

This is my 3rd time going to this dealership. First of all, it's near my home. Secondly, Jim is very friendly & accomodating. Lastly, the price is very fair. Also, I like the waiting area where they have More

by barbaraproper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
james riddle
April 03, 2011

For a car in this price range and only 88,000 miles there have been too many expensive things that have gone wrong. I love the car but would have second thoughts about buying anothe one because of the expens More

by G.C. Boswell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian
March 31, 2011

I cannot say enough great things about Louis Brathwaite and Lexus of Valencia. I had a very specific 2011 IS 250c in mind, and I searched through several Lexus dealerships in California and even as far as More

by SDeSeve
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Louis Brathwaite and Dave Kim
March 29, 2011

My husband and I drove from Glendale to Lexus of Valencia to make our third purchase from them. Al and Mark were friendly, knowledgable and professional and didn't put us through the agony of a protracted ne More

by anderson66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Al Gaffar and Mark, Al Gaffar
March 27, 2011

I had just recently got my car wrecked so I was in need of a car with not many options to get it, but wow this dealership was amazing. Going in thinking it wasn't going to happen and the sales associate Jo More

by Henryr8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Perkins, Mark Johnson, David Kim, John Perkins
March 27, 2011

The dealership personnel are always friendly and helpful. I have never had a bad experience at this dealership. It is very professional, clean and always eager to help in any way they can. I would highly rec More

by rscotty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
scott melville, Scott Melville
March 19, 2011

I am 46 years old, I have purchased several vehicles from the Valencia Dealerships since 1989 (Ford, Chevy, Cadillac, Dodge, Nissan and my last two vehicles were Lexus') The Valencia Lexus dealership is by More

by troy35mq1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Riddle
March 18, 2011

I was very pleased with the service we received at Lexus of Valencia. "Assistant Service Manager" Kristin Carawan, is always very polite and efficient. The car drop off and pick up was very quick and easy w More

by Mark and Terra
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristin Carawan
March 18, 2011

I brought my GS350 to the dealership for a sound that it was making, I was treated as if I were royalty. There was no waiting. They were very gracious and friendly to my children. I was in and out very q More

by idepo4u
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alyssan
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