Lexus of Wesley Chapel

Great Service Department My visit to Lexus of Wesley Chapel is always pleasant. Bobby is super nice and helpful. He is really good at keeping you informed and providing as muc My visit to Lexus of Wesley Chapel is always pleasant. Bobby is super nice and helpful. He is really good at keeping you informed and providing as much information as possible. Today I forgot my phone charger and he gladly shared his! That was really nice of him:) More

Easy with no hassles Easy dropoff and quickly into a loaner. Good communication with frequent but not too frequent updates...I didn't have to ask. Easy pick up. Car w Easy dropoff and quickly into a loaner. Good communication with frequent but not too frequent updates...I didn't have to ask. Easy pick up. Car was full of gas and clean. More

Excellent Service at Lexus Wesley Chapel 10/21/19 I am very happy to have my car service at Lexus Wesley Chapel on 10/21/19. Alem Vasquez from service department was very helpful with his explanation I am very happy to have my car service at Lexus Wesley Chapel on 10/21/19. Alem Vasquez from service department was very helpful with his explanation of the service & billing in details. I want to provide my comments with 100% satisfaction and plan to come back to Wesley Chapel for all future services More

Great service! Alam is a knowledgeable service agent who communicates clearly and provides sensible advice. Service was provided in a timely manner. Warm hospitality Alam is a knowledgeable service agent who communicates clearly and provides sensible advice. Service was provided in a timely manner. Warm hospitality was conveyed. I felt welcomed. More

Great overall Very easy car buying experience. Price was best I could find and the team delivered the car as advertised. Johnny responded promptly to all questions Very easy car buying experience. Price was best I could find and the team delivered the car as advertised. Johnny responded promptly to all questions and made the process very simple More

review of my experience Forest did an excellent job representing your company by servicing my car. We are new to the area and we were very pleased and felt very welcomed. Forest did an excellent job representing your company by servicing my car. We are new to the area and we were very pleased and felt very welcomed. More

Al is excellent Al was attentive to our concerns and what we wanted in a vehicle!! Excellent customer service and concern for his customers!! 5 stars!! Thank you, Al! Al was attentive to our concerns and what we wanted in a vehicle!! Excellent customer service and concern for his customers!! 5 stars!! Thank you, Al!! More

Excellent Purchase Experience My wife and I were extremely pleased with our salesperson, Johhny Millaway. He was not overbearing in any way, yet very helpful in finding the car we My wife and I were extremely pleased with our salesperson, Johhny Millaway. He was not overbearing in any way, yet very helpful in finding the car we wanted. When we arrived at the dealership they had one 2020 car in the color scheme that we wanted. However, we found that it lacked one feature that we needed to have. A car carrier had just arrived at the dealership and he checked the inventory and found that they did have the make and model car we wanted, in the color we wanted, and it had all of the accessories that we wanted. The salesman, as well as all the other personnel that we interfaced with, were a ll very pleasant and helpful. The financial paperwork was handled very efficiently by Lily Do, who we found to be exceptionally friendly, courteous and professional. We also enjoyed the concierge area where we waited for the car to be prepped, where the coffee and pastries were very tasty. All in all, I would never consider going to a different dealership again as this was the best experience we've ever had at a new car dealership. I give Wesley Chapel Lexus five stars. More

Quality Service Forrest Browne, my service advisor, is polite, professional, personal and well informed. He listens to his customers and provides the service that th Forrest Browne, my service advisor, is polite, professional, personal and well informed. He listens to his customers and provides the service that the customer requests. I never feel pressured for services that I do not want or need… These are often techniques that other car dealerships employ. This review is in regard to Lexus of Wesley Chapel More

Great experience!!! I stopped by the dealer to get my tire repaired or replaced. Forrest greeted me and setup my visit for the day. He also let me know the status of my s I stopped by the dealer to get my tire repaired or replaced. Forrest greeted me and setup my visit for the day. He also let me know the status of my situation and they would replace my tire with a new one no hassle at all. He told my how long the process would take and they washed and vacuumed too. I also had a question about removing something from my car an add on, he looked it up for me and let me talk to the finance manager, Jordan Ritter, who was also great, he explained a warranty I paid for was already on my car originally because of the L-certified status and I could call the dealer of purchase and get it taken off. He also gave me a quote on the prepaid maintenance and explained when to add it on after the original warranty ends. Great overall service and I would recommend them and return if I am in the area. More