Lexus of Wesley Chapel

LIED TO SUCK ME IN THEN LIED ABOUT THE LIE!!! General sales manager Nick Ricketts offered an incentive and then later lied about having offered it among other lies, with multiple corroborating wit General sales manager Nick Ricketts offered an incentive and then later lied about having offered it among other lies, with multiple corroborating witness who knew the truth. Wasted a lot of time and effort and had to tear up the checks and walk away. Not sure I can ever go back to that dealership if Nick Ricketts is still working there. More

Great Experience It was a pleasure working with Johnny Millaway, he was very helpful from the start, he explained the process in detail. I would definitely recommend h It was a pleasure working with Johnny Millaway, he was very helpful from the start, he explained the process in detail. I would definitely recommend him More

Excellent customer care I was so impressed I am coming back with my daughter for help with a car for herself. Tim went above and beyond to get the right car and deal for me. I was so impressed I am coming back with my daughter for help with a car for herself. Tim went above and beyond to get the right car and deal for me. I trusted him due to his knowledge More

Outstanding Customer Care We recently moved to The Villages from South Florida, and this was our first experience with Lexus of Wesley Chapel. Everyone at this dealership, fro We recently moved to The Villages from South Florida, and this was our first experience with Lexus of Wesley Chapel. Everyone at this dealership, from our initial contact to the return back of our vehicle was beyond outstanding! Thank you to all! More

No less than awesome service! Thanks again for the awesome experience and excellent service that you always give! We will always continue to bring our vehicles here for service fro Thanks again for the awesome experience and excellent service that you always give! We will always continue to bring our vehicles here for service from now on ! Also the young ladies who are working at the complementary bar are extremely polite and courteous thanks again! More

Purchase and service Service visit. New tires. All went well. Tech was very helpful Crew from the drive in to the departure we’re courteous professional and helpful. Service visit. New tires. All went well. Tech was very helpful Crew from the drive in to the departure we’re courteous professional and helpful. Thank you to all More

The service rep was thorough and helpful He explained in detail so that I could understand what was needed and what to expect in a time framework . After Jason had helped me he introduced me He explained in detail so that I could understand what was needed and what to expect in a time framework . After Jason had helped me he introduced me to mike who was also thorough in giving me options for purchase that were most suited to me. More

Amazing Service The experience I had at this dealer was beyond anything I had expected. There was no jerking you around what they said they could do they did needless The experience I had at this dealer was beyond anything I had expected. There was no jerking you around what they said they could do they did needless to say I left with a ES 350 from the show room floor and I’m in love. Go see Mike in sales he wonderful. More

If all service were this good. Life would be so much easier…Matt was outstanding and honest which is all you ask for. Would certainly use this dealership again even though it’s no Life would be so much easier…Matt was outstanding and honest which is all you ask for. Would certainly use this dealership again even though it’s not closest to me. More

Great customer service with a smile! Everytime I have been to Lexus of Wesley Chapel, I have always been impressed with the wonderful customer service I always received. It doesn’t matter Everytime I have been to Lexus of Wesley Chapel, I have always been impressed with the wonderful customer service I always received. It doesn’t matter what department, everyone is always happy to help you with a smile. During the process of car buying, my sales person Jeanette Fernandez was always professional and took their time with everything we were interested in, which made the whole nerve racking process of car buying actually enjoyable. From sales to financing, we were guided through each step of the process and kept informed. Lily Do has helped us with all the cars we have purchased from this location and she is wonderful. She takes her time, and explains everything ensuring you understand what you’re signing and adding to your contract. I would recommend this dealership and the wonderful staff here to everyone! Very impressed! More