Lexus of Wesley Chapel

Great Experience My car has not been returned to me yet, but so far I would give it the highest rating possible. Everyone was so accomodating and nice. I would recomme My car has not been returned to me yet, but so far I would give it the highest rating possible. Everyone was so accomodating and nice. I would recommend it to anyone.😀 More

Airbag recall Everyone was very accommodating, from making the appt to giving us a loaner. The reception area is well appointed and comfortable. We plan to service Everyone was very accommodating, from making the appt to giving us a loaner. The reception area is well appointed and comfortable. We plan to service there again. More

Lexus purchase We dealt with Alex and DeAndre. Both were knowledgeable about the vehicles they were selling. Process went quickly and smoothly. Customer area is We dealt with Alex and DeAndre. Both were knowledgeable about the vehicles they were selling. Process went quickly and smoothly. Customer area is extremely customer focused and friendly. More

Hire more certified technicians at Lexus Wesley Chapel The gentleman helping me courteous, professional. Only one complaint : toooo long to get my car back 7 hrs !!! Had appointment at 8 am. Got car a The gentleman helping me courteous, professional. Only one complaint : toooo long to get my car back 7 hrs !!! Had appointment at 8 am. Got car at 3 pm for work done such oil change, 3 new tires replaced , battery changed Lexus Dealer at Dale Mabry: in at 8 am out at 11 pm for similar work David More

Amazing I had my RX 350 serviced yesterday as I always do with Bobby King. Bobby is always Professional & Amazing. Every time I visit your dealership it’s so I had my RX 350 serviced yesterday as I always do with Bobby King. Bobby is always Professional & Amazing. Every time I visit your dealership it’s so Beautiful, Clean & Spectacular. Excellent amenities and the most amazing customer service and Customer service experience anywhere. Thank you so much for your excellence. Thank you for your Excellence & Great Service. Even the General Manager Randy Newbold came over & said hello to make sure everything was exceptional. When My Vehicle was ready it was in the delivery area all shined up with 2 bottles of water for my wife & I. What an Amazing Dealership😀 More

Excellent service 100 % professional top notch From the time i called and talked to Justin in parts then my service advisor Chris and the nice gentleman who greeted me named Alan; everything with m From the time i called and talked to Justin in parts then my service advisor Chris and the nice gentleman who greeted me named Alan; everything with my experience was fabulous. Chris kept me informed, called me back many times to answer my questions, kept me informed all day.long on the status of the repairs. CHRIS IS EXCELLENT and Justin was most helpful too. I had given up on working with a lexus service dept after so many bad experiences at lexus of tampabay. Now I had a reason to keep visiting lexus for my services. More

Nightmare experience The experience started on a positive note, the dealership was willing to negotiate a deal vz others I had visited. However, once the car was purcha The experience started on a positive note, the dealership was willing to negotiate a deal vz others I had visited. However, once the car was purchased I had to chase them to get my paperwork on the deal, the car was missing parts I was promised at time of purchase. Again, I had to chase the Sales rep to obtain them, and couldn't get them to answer their phone. I asked the finance person to send me follow up information, had to email them 4x before I received incomplete information. An issue arose 5 days after the sale, and they requested information from me to resolve. I called the sales rep and financer neither would pick up their phone, left me to navigate getting situation fixed. No help at all. The whole experience has left a bad taste, and I would not recommend anyone to their location. More

No Pressure Started our quest for a new car in September but due to some health problems we had to cancel our appointment. I was surprised that Johnny Millaway r Started our quest for a new car in September but due to some health problems we had to cancel our appointment. I was surprised that Johnny Millaway respected out postponement and did not pressure us. when we were ready to resume we made and appointment and purchased our car on the first visit. The experience was pleasant. He is a first class salesman and a pleasure to deal with John and Rose Fogelman More

Lexus of Wesley Chapel has the BEST Service! In for my RX350 60k mile service. This dealer is the best. My service manager, Heath Bradburn, greeted me right away and was very thorough in reviewi In for my RX350 60k mile service. This dealer is the best. My service manager, Heath Bradburn, greeted me right away and was very thorough in reviewing and discussing my service needs. Heath explains everything in plain terms, while making you very comfortable while you wait. The technician, Kyle Hyer, serviced my Vehicle today and did a thorough check out. I love this dealership! It is easily accessible and state of the art. Everyone is friendly, knowledgeable, and helpful. If you want best in class sales and service give Lexus of Wesley Chapel a try. More

Excellent Staff are wonderful. The best experience dealing with any staff member at wesley chapel lexus. They all made me feel welcomed and made things easy an Staff are wonderful. The best experience dealing with any staff member at wesley chapel lexus. They all made me feel welcomed and made things easy and smooth More