Lexus of Wesley Chapel

Founding 100 Member - Excellent Customer Experience! I custom ordered my car in advance of the dealership's opening. The staff was very professional and customer friendly throughout the entire ordering I custom ordered my car in advance of the dealership's opening. The staff was very professional and customer friendly throughout the entire ordering process. They kept me up to date regarding the status of the delivery. Once my car arrived, I worked with Lui Delgado to close the transaction, and he was the best car Sales Rep that I've ever worked with. I feel very welcome like a part of the family whenever I visit the dealership. The facility is state of the art, and the overall customer experience is second to none!! More

Excellent Lexus new dealership This new Lexus dealership has excellent services. All staffs are polite and nice. Service is fast and smooth. Hearth communicates with me in the time This new Lexus dealership has excellent services. All staffs are polite and nice. Service is fast and smooth. Hearth communicates with me in the time manner. The location is convenient and quiet. I am definitely come back for more services and recommend my friends to come too. More

They made me feel like I was their most important customer. Yesterday I took my RX350 to Wesley Chapel Lexus because the navigation system was acting glitchy. I bought the vehicle from a different dealership an Yesterday I took my RX350 to Wesley Chapel Lexus because the navigation system was acting glitchy. I bought the vehicle from a different dealership and it is two years old. As soon as I pulled into the service area I was greeted with a smile by Stephanie. She listened carefully to my odd description of the issue and then took a moment to check a few things out herself. From there, she escorted me into the service area, did some quick paperwork, and then gave me a tour of the amazing amenities Lexus customers have while waiting for their vehicles. They have a little cafe with awesome coffee, pastries, bagels, sodas, water etc all for free. They even have their own barista! Every single person I encountered smiled at me and made me feel right at home. I sat in a private, comfortable office and worked in peace while waiting. Stephanie checked on me twice to make sure I was ok and to update me on their progress. In the end it was a software issue that was causing the glitch, which they took care of. Honestly, I have never experienced better customer service in my 56 years. As I was leaving I mentioned I didn’t like my licsense plate holder and they immediately changed it for me. Above and beyond, that’s what that is!! More

Explexdid services Good services , good attention from everyone they help you find the perfect car for you family, cleaned bathrooms and well mentain , everyone was very Good services , good attention from everyone they help you find the perfect car for you family, cleaned bathrooms and well mentain , everyone was very friendly More

Excellent buying experience Thanks to Tim Smith at Lexus Wesley. Chapel knowledgeable insight and assistance, this was our most pleasant buying experience to date! Tim is extreme Thanks to Tim Smith at Lexus Wesley. Chapel knowledgeable insight and assistance, this was our most pleasant buying experience to date! Tim is extremely pleasant to work with a true expert in his field. Even after the sale, Tim continued to stay in touch and followed up to ensure we were satisfied with our new vehicle! We really appreciated Tim and his team going above and beyond to make our purchase experience supberb! More

Awesome thanks alot Alex Prado at Lexus Wesley Chapel Our experience was wonderful Alex Prado was so sweet and professional she found our Honda Accord and text me photos and info very knowledgeable and he Our experience was wonderful Alex Prado was so sweet and professional she found our Honda Accord and text me photos and info very knowledgeable and helpful Albert the Manager was very nice easy to understand and follow along with his conversation regarding the financial part of the deal Nicole in Finance made it a fast simple transaction which really helped us Trevor had to get on to work and Ryan McGinley drove me home he was do nice and polite and courteous and very careful driver the last thing he said was if I needed anything not to hesitate to contact Lexus they would be sure to help May God Bless Yall! We love our new car and the Lexus staff More

Exceptional Customer Experience The WC Lexus team is amazing! Lui took the time to show me nearly every RX 350L on the lot until we found the perfect ride for me! Jamie made financin The WC Lexus team is amazing! Lui took the time to show me nearly every RX 350L on the lot until we found the perfect ride for me! Jamie made financing painless and Albert, well you have to see for yourself! More

Excellent experience The staff is courteous and professional. My sales consultant, Tim Smith, is extremely knowledgeable in all Lexus makes and models. We had a lot of fun The staff is courteous and professional. My sales consultant, Tim Smith, is extremely knowledgeable in all Lexus makes and models. We had a lot of fun test driving the GS F Sport! I’ve purchased many Lexus cars and this was the best experience. We will back. More

Bruno is the man Great new dealership, amazing service and prompt courteous sales staff. No pushy sales here, just very helpful team. Would recommend to anyone looking Great new dealership, amazing service and prompt courteous sales staff. No pushy sales here, just very helpful team. Would recommend to anyone looking for a car, even though a lexus dealership, they have plenty of makes and models to choose from. Bruno is an amazing asset to this team, we follow him wherever he goes. More

Outstanding service I took my car into the service department to add tint and get the first service for the car - without an appointment- I literally just showed up at th I took my car into the service department to add tint and get the first service for the car - without an appointment- I literally just showed up at the dealer. . This was definitely an unparalleled experience. They immediately took me to the cafe where I had a latte and a delicious warm chocolate chip cookie. They then took me to the loaner car - moved all of my work bags from my car into the loaner and I was off. The next morning I received a text at 7:15 that my car was ready and they would deliver it to me. I decided to pick up my car - they detailed the exterior a second time before delivering it to me. It was absolutely wonderful. Everyone there is nice and friendly. They did a great job! More