Lexus of West Kendall

Service is not up to Lexus standards Brought in my vehicle could not find the problem sent me home or probably because a water leak detection does not pay that much so the technician did Brought in my vehicle could not find the problem sent me home or probably because a water leak detection does not pay that much so the technician did not want to do the job. Brought in the vehicle a second time could not find the problem. Put my foot down . Oh sir we’ll do our best to find the problem . Shouldn’t you have done that in the first place ? Is this Lexus? I probably get better service at a Hyundai dealership. Do you think my time is not valuable? Oh and did I mention they found MOLD in my car. So because they didn’t do their due a proper assessment the first time my 6yrold son and I have been breathing in Mold for the last couple of months.Their stories are inconsistent and they have no integrity. Turned in my loaner vehicle which had some concerns. Spoke to Ana who walked the vehicle with me and said I was only responsible for the door closed out my ticket then called me a couple days after saying I owe over $2000 to paint a bumper. I said I’m not responsible for the bumper and to speak to your manager an email me. Later that day a claim is filed with my insurance without my permission. Is this how we treat our customers? This is my 7th and last Lexus purchase I have recommended many friends and family members to Lexus but will no longer be recommending the Lexus brand . I will also take my story to social media to warn people about the integrity of Lexus of West Kendall. More

Excellent customer service. Was given an estimate of 3 hours for the services needed. We were given free shuttle services to explore the surrounding area while we waited. Called Was given an estimate of 3 hours for the services needed. We were given free shuttle services to explore the surrounding area while we waited. Called back in just an hour. Lived the blazing fast services and professionalism provided to us! More

Used car Yusuf nassall excellent, todo bien, excelente persona, buen vendedor, me indicó lo correcto. Excelente en las condiciones que me entregó el carro. Me Yusuf nassall excellent, todo bien, excelente persona, buen vendedor, me indicó lo correcto. Excelente en las condiciones que me entregó el carro. Me dio el carro limpio, en perfectas condiciones. More

Car de uso Yuseff Nassall excellent service, wonderful customer services I’m satisfied with my car. I’ll recommend West Kendall specially Nassall. Thank you so m Yuseff Nassall excellent service, wonderful customer services I’m satisfied with my car. I’ll recommend West Kendall specially Nassall. Thank you so much. Great experience! More

Poor communications Called to order service for my Lexus. Made appt. Then later same day called to cxl due to work schdule conflict..just in case. Service confirmed cance Called to order service for my Lexus. Made appt. Then later same day called to cxl due to work schdule conflict..just in case. Service confirmed cancellation. Then next day (day of appt) they showed up to pick up my car. I agreed as things worked out. The advisor Danny Sutter)called me to inform they were going to deliver my car the next morning. When I inquired on the time of arrival advisor confirmed after 9am. Day of delivery the driver showed up at 825am! This has been the most disconnected communication service I have ever encountered with Lexus. Unacceptable! More

Preowned car purchase Thank you Lexus of West Kendall ,this is the best dealer in Miami for new Lexus and preowned cars , I totally will recommend this dealer to anyone loo Thank you Lexus of West Kendall ,this is the best dealer in Miami for new Lexus and preowned cars , I totally will recommend this dealer to anyone looking for a new or used car, the best customer service is here. More

RX 350 F SPORT Edgar A Melo es un tremendo representante de Lexus Of West Kendall me ayudo a tomar una buena desicion despues de que manejamos tres diferentes Lexus Edgar A Melo es un tremendo representante de Lexus Of West Kendall me ayudo a tomar una buena desicion despues de que manejamos tres diferentes Lexus y tambien me mostro el Dpto De Servicios De La Lexus y me explico como funciona todo siempre lo voy a recomendar y pregunten siempre por el en Lexus If West Kendall More

Very pleasant staff... the cafeteria breakfast was amazing.. Finish my oil change and my car was cleaned when finished the staffs were very good on their job ,, Plus the atmosphere is welcoming and pleasant.. Finish my oil change and my car was cleaned when finished the staffs were very good on their job ,, Plus the atmosphere is welcoming and pleasant.. thank you .. Lexus associates.. More

Great Service . I love my Lexus. Would recommend this Lexus dealer to everyone. I will stay with this dealership as long as I own a Lexus . I love my Lexus. Would recommend this Lexus dealer to everyone. I will stay with this dealership as long as I own a Lexus More

Friendly and efficient service My recent experience having my 2017 RX 350 serviced was a real pleasure. My service advisor, Daniel Sutter was extremely helpful as usual and this mad My recent experience having my 2017 RX 350 serviced was a real pleasure. My service advisor, Daniel Sutter was extremely helpful as usual and this made the experience a very pleasant one. More