Lexus of West Kendall

Very Pleasant Experience Very pleasant experience and excellent service. Very attentive and very friendly environment. Very happy with my purchase. If you go to purchase a car Very pleasant experience and excellent service. Very attentive and very friendly environment. Very happy with my purchase. If you go to purchase a car, please ask for Ray. More

Excellent service My husband and I were looking for the best deal, also we didn't know what car to get. We went to several other dealers untill one day my husband went My husband and I were looking for the best deal, also we didn't know what car to get. We went to several other dealers untill one day my husband went to West Kendal Lexus and met Edgar Melo. Edgar was amazing, from how he presented the vehicle to the final steps of the deal we felt that we were dealing with family. Edgar was the reason we got a Lexus and we definitely go back to him for our future purchases. We will recommend this dealer to all our family and friends! More

Great experience Over all good experience. We spent the majority of our afternoon at the dealer but our sales person was very well informative, helpful and patient. Over all good experience. We spent the majority of our afternoon at the dealer but our sales person was very well informative, helpful and patient. More

Trini and Isaac were awesome! I just purchased a used car (2012 Toytoa Rav4) from Lexus of West Kendall and I couldn't be happier! Isaac and Trini were awesome. My husband and I I just purchased a used car (2012 Toytoa Rav4) from Lexus of West Kendall and I couldn't be happier! Isaac and Trini were awesome. My husband and I arrived there with specific cars to look at. When we first got there Isaac (the Internet Sales Consultant) greeted us and got us together with Trini, one of their salespeople. My husband spoke with Isaac about what we were looking for and what we'd narrowed our decision down to. My husband was impressed with the honest conversation he had with Isaac about the different vehicles we were looking at. When Trini greeted us she took us right to the car on their lot and worked with their neighboring/sister dealership West Kendall Toyota to show us the vehicle that was on their lot we wanted to look at and test drive. We ended up deciding on the Rav4 from the Toyota lot. Trini went out of her way to have the car transferred over to their dealership so that we wouldn't have to go next door (I understand that it was lucrative to her as well, but the ease at which it was for us to stay at the one dealership was nice). By the time we had decided and started on paperwork it was past 5 so our bank was closed already and we couldn't get in touch with the load dept (which I'd already been pre-approved for a car loan). They went out of their way to make it possible for us to drive home with the vehicle. They beat the percentage rate of our pre-approved loan and even offered to fullfil a temporary contract if they couldn't beat it. The only reason I didn't give this review 4 stars was because of our experience with the financial agent, Mark. My husband and I were not impressed with the fact that the entire time we were in his office he had music playing - not like background instrumental stuff, it was whatever hip-hop-ey station or style that he obviously preferred listening to. I love music, but having it playing while conducting business (and singing along to it) in our eyes is unprofessional. He also said some remarks that I felt were inappropriate - for example when we refused the offer for an additional warranty on the vehicle, he asked us why. When we said that it would put us over our budget and that we didn't feel it was necessary because the vehicle wouldn't be driven around a lot as we live in a small town he commented "Then walk, why even buy a car?". Now, for as much as we didn't like his personality or his professionalism he did get the job done and got us a lower apr so overall the experience was very good. More

5 Star Service They did it again!! Amazing service. I was hit and filipped my new car in Jan and went back for a new car and Celso my sales rep made it happen. I wal They did it again!! Amazing service. I was hit and filipped my new car in Jan and went back for a new car and Celso my sales rep made it happen. I walked away with a new car and a great deal! Love this dealer! More

Great People, Service and Quality We recently leased our second Lexus from West Kendall. We returned because our sales associate, Delvis Orihuela, is the best. He finds what we want, We recently leased our second Lexus from West Kendall. We returned because our sales associate, Delvis Orihuela, is the best. He finds what we want, offers reasonable pricing options and, most importantly, is not overly aggressive (we've walked out of other dealerships that are). The manager was very cordial in providing answers to detailed questions. And from past experience, we know the service department is great at scheduling convenient times and quick service. I highly recommend these guys. More

Phenomenal The experience was excellent. Hope to use in the future!!This dealership went beyond the call of duty to make sure I was completely satisfied with my The experience was excellent. Hope to use in the future!!This dealership went beyond the call of duty to make sure I was completely satisfied with my car purchase. More

Best Dealership I've ever visited! This dealership went beyond the call of duty to make sure I was completely satisfied with my car purchase. Everyone is professional and caring. I will This dealership went beyond the call of duty to make sure I was completely satisfied with my car purchase. Everyone is professional and caring. I will definitely visit the dealer for my next purchase in the future. More

Top rate Dealership No Pressure To Buy, Excellent Service!! I have been to several dealership before and always walked away thinking that the sales person was very pushy. I have never experience that before at I have been to several dealership before and always walked away thinking that the sales person was very pushy. I have never experience that before at Lexus of West Kendall. Every one is so nice and they treat you like family. My salesperson Alexander Hernandez was very patience and kind . I am a customer for life! More

No pressure from salesperson Originally came into browse with the idea of purchasing a different make of auto and met with Delvis, who was very open and willing to give informatio Originally came into browse with the idea of purchasing a different make of auto and met with Delvis, who was very open and willing to give information. After research, we decided to buy a Lexus and our first thoughts were to return to Delvis who was so easy to deal with and considerate, not the high pressure salesman we were used to......... he made our decision quite easy!! He was a pleasure to deal with!! More