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204 Reviews of Lexus of West Kendall - Service Center
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July 31, 2025
DO NOT TAKE YOUR VEHICLE TO THIS DEALERSHIP FOR SERVICE! My experiance with this dealership is NOT what I expected from Lexus. Started with making an appointment on their website. Website would not save My experiance with this dealership is NOT what I expected from Lexus. Started with making an appointment on their website. Website would not save the appointment. After multiple attempts, I gave up and called. Got a 9:30am appointment. Arrived 10 minutes early and was told to wait on the side and someone would assist me. After waiting 20 minutes, I see the service adviser taking someone else that had just arrived. When I mentioned this, he stated that he had not seen me. After the service was done (an oil change), I paid and left. When I arrived home and looked closely at the bill, I noticed they had charged me for a 6 cylinder engine, not a 4 cylinder. After multiple phone calls, due to disconnections and hangups, I was told that I would receive a credit to my card. Called on Monday morning and asked to speak with the service manager. All calls were sent to voice mail or was disconnected. Asked to speak with the General Manager, Larry Jackson, and left a voice mail since he did not answer. I have called back multiple times on several days with the same result. I ended up contacting Lexus corporate and filing a complaint. Lets see what happens. More
by Ernesto
January 30, 2024
This place and its manager are terrible avoid if possible. Service writer did not answer or return phone calls sad that this is the service Lexus provides these days possible. Service writer did not answer or return phone calls sad that this is the service Lexus provides these days More
by Steve
Employees Worked With
Esteban Munoz, Alex Alvarez
December 20, 2023
I contacted Lexus West Kendall for service, engaging in a telephone conversation during which I obtained a service quote. Subsequently, I scheduled an appointment and visited the Lexus West Kendall dealershi telephone conversation during which I obtained a service quote. Subsequently, I scheduled an appointment and visited the Lexus West Kendall dealership to proceed with the service. Upon my arrival and completion of the pre-approved services, I was informed that certain fees were not included in the initially provided price. Consequently, additional charges were imposed for the contracted services. To substantiate my account and dispel any misconceptions, I have attached the service receipt detailing the supplementary fee. Their assertion was that the initially quoted price pertained to a standard vehicle. However, during the phone inquiry, I explicitly provided information about the make, model, and year of my vehicle. Moreover, it seems implausible that the Lexus brand would classify any of their vehicles as 'simple' as per their claim. It appears that their strategy involves presenting a lower estimate to entice customers seeking affordability from a dealership. To be candid, this tactic appears to be a deceitful ploy. Having already requested time off from work to safeguard my vehicle from potential issues and forfeiting a day's salary, I found myself subject to their manipulation. I caution others to exercise prudence – do not place unwavering trust in telephone estimates and be skeptical of verbal assurances. Similar to adept manipulators, they may employ various tactics to extract funds. Despite affording another dealership an opportunity, it has become apparent that they all operate from the same playbook. In an era where living in a society devoid of scruples, lacking ethics and honesty, becomes increasingly challenging and unbearable, it is essential to recognize that we exist within a community. Individuals contribute to this community through hard work to earn their livelihood. Unfortunately, with each passing day, more people in Miami adopt cunning practices, deceiving fellow community members. This is akin to betraying a member of one's own family. While acknowledging the significance of the capitalist system, where services are paid for, breaching the trust of those who rely on you represents the epitome of unethical behavior. More
by NS
Employees Worked With
Mike Rashied
July 17, 2021
Dropped off car for recall service and for repair of the drivers side mirror that was not setting correctly. In meeting with service advisor, I was told that the price for the mirror motor was over $900.00 drivers side mirror that was not setting correctly. In meeting with service advisor, I was told that the price for the mirror motor was over $900.00 and that was the issue without even looking at the mirror and how it was malfunctioning. I pointed out that Germain Lexus in Naples actually diagnosed the problem when I had the GX460 in for a service when I was visiting Naples. Germain gave me the part number and price so that I could have West Kendall Lexus repair once the part was ordered. The service "advisor" again did not look at it and then said that the part number was for the glass, which it was not and which I verified myself by on-line review of Lexus Parts. The $900 + price is even more than an entirely new mirror, not to mention whatever labor they intended to jack-up. Will just wait for my next visit to Naples and have Germain Lexus install/repair for less than $200.00. Just reinforces my beliefs on how they can build their gaudy dealership through gouging service customers. More
by itelpres
Employees Worked With
Esteban Munoz
February 05, 2021
This is a Lexus service department customer need to avoid as the service advisor and Manager don’t reply to your phone calls Mario, Esteban and Alex these are staff one needs to avoid Try other Lexus deal as the service advisor and Manager don’t reply to your phone calls Mario, Esteban and Alex these are staff one needs to avoid Try other Lexus dealers for service More
by Lexus customer
Employees Worked With
Mario, Esteban Munoz, Alex Alvarez
November 15, 2019
Stay clear of their service department they take advantage of the elderly. My mom went in for a battery light that was on. They ended up replacing the alternator for $1600. After she noticed th advantage of the elderly. My mom went in for a battery light that was on. They ended up replacing the alternator for $1600. After she noticed the battery was still on, she realized the light was for the key chain battery which cost her $12. When she went to complain they told her that the alternator needed replacement and that she also needed a new radiator and they want to charge her another $1600. I had her take it to another Lexus repair shop and she was told that these repairs were not necessary. More
by Sandrasp300
Employees Worked With
Alex Alvarez
August 28, 2019
TERRIBLER Customer/Overall Service Alex Alvarez, the service manager was nothing but terrible! We spoke about a concern I had at the dealership and he expressed nothing but a rude manne Alex Alvarez, the service manager was nothing but terrible! We spoke about a concern I had at the dealership and he expressed nothing but a rude manner and ignorance. I spoke with Lexus customer service because I was unable to get someone from this dealership to speak to me about my horrendous experience I had at this dealership. I heard back from the customer service rep after 3 weeks of the dealership neglecting to reach out to me and I was made aware that the general manager James Mangano told them they will not be reaching out to me as they did not see a reason to hear my concerns and that they considered my "matter" to be closed once I left the dealership that day. If you want endless disappointment and slow terrible service then this place is for you! I will never step foot into this dealership again as they are by far the worst Lexus dealership I have ever been too. I rather drive over an hour to get my car serviced before I ever go to them again. It is sad that I have owned two Lexus car, being my most recent is a 2019 and this is the "luxury" satisfaction I receive. Seems to me like Lexus in general provides false advertisement as not even the corporate office can handle this matter since all dealerships are privately owned. Extremely upset and disappointed with this dealership and the company as a whole. TERRIBLE SERVICE! NEVER GO TO THIS DEALERSHIP UNLESS YOU WANT TO WAIT HOURS. More
by HeatherH
Employees Worked With
Alex Alvarez, James Mangano
May 24, 2019
The Best service Great service, they always meet my expectations, very reliable and trustworthy team! I highly recommend Lexus of west Kendall to all of my friends and Great service, they always meet my expectations, very reliable and trustworthy team! I highly recommend Lexus of west Kendall to all of my friends and family! More
by JANETB516
Verified CustomerEmployees Worked With
Eduardo Sanchez, Jacob Shaunfield, Eduardo Diaz, Esteban Munoz, Yaima Gonzalez, Alex Alvarez
May 22, 2019
Service Center Experience Service Appointment on schedule. Service completion as promised. Waiting area clean and calming. Jacob has always been friendly and never disappointin Service Appointment on schedule. Service completion as promised. Waiting area clean and calming. Jacob has always been friendly and never disappointing. Household has 3 Lexus models, 2 bought at Lexus-WK and all 3 serviced by Jacob S. More
by MTPRADO83
Employees Worked With
Jacob Shaunfield
May 22, 2019
Excellent Service I have been a customer of Lexus for over ten years and the service is always been excellent. My Thanks to Daniel Sutter for his professional advise. I have been a customer of Lexus for over ten years and the service is always been excellent. My Thanks to Daniel Sutter for his professional advise. More
by TEHKUEI
Employees Worked With
Daniel Sutter
