Lexus of Westminster

Had to get towed back to dealer right after picking car up Lexus of Westminster California boasts on their website that they are the only Lexus dealership in Orange County that has been awarded the prestigious Lexus of Westminster California boasts on their website that they are the only Lexus dealership in Orange County that has been awarded the prestigious Elite title. And they have won it for the past 11 years. I can't imagine why after the terrible ordeal I had with them. I received in the mail a recall letter to get my passenger airbag replaced. I had to wait two weeks for the appointment as it takes them two days to replace it. When they told me my car was ready, I always do a slow walk around the car looking for scratches or dents and make sure all the inside controls work. I found 12 problems to fix: 1. The valve stem cover on one tire was very loose and would have fallen off. 2. Navigation Display was in French not English. 3. My front license plate is a custom personal plate from 50 years ago. Last Christmas my wife spent $100 getting it restored removing dents and new paint. Working on my car their mechanic scraped the paint off the six letters & numbers. It cost me $37 to get it repainted. 4. My front license plate with the dealer Lexus frame was missing one black bolt cover. This happened when my plate was scraped. 5. Neither the front or rear license plates and their frames were cleaned on the $240 detailing. 6. A fuse box cover from under the dash right door was laying in my trunk. 7. The right door would not unlock or lock with the key fobs. 8. The right door seat memory controls were dead and the right door powered passenger seat made a beeping sound when adjusting it. 9. My steering wheel was no longer horizontal when driving straight. It tilted 20 degrees to the left. 10. When I drove away from the dealership two warning lights came on: VSC and VSC OFF. My manual says when they both come on it means Vehicle Stability Control has failed and to immediately go to dealer. 11. Driving back to the dealership I stopped at a store to get a cold drink. When I walked back to my car I found the FOB had a dead battery as it would not unlock the car. 12. When I started the car I could not release the parking brake because the mechanic did not reattach my hand release to foot parking brake mechanism! Waiting for the tow truck I had to stand in the hot 98° sun for over an hour to keep people from parking behind me as I had to get towed from the rear. My service advisor fixed all my problems and told me his boss, the service manager, said they would pay for a repaint of my custom license plate if I had a receipt. I have a hard copy of this in an email from him. I had the damaged plate repainted for $37 and brought it and my receipt and email to the dealer but my service advisor said to me that reviewing it that the scrapes did not warrant the dealer paying for it. I told him I have a photo of it right after they damaged it and do I have to contact your USA headquarters to say you are not honoring your word? I thought that honor was very big in Japan. He then took my painted plate and hard copies to his service manager. He returned and said within two weeks I will received a check in the mail for $37. I never received the check. The reason I bought two Lexus's was their reputation for exemplary service. But having to get towed back to the dealer right after picking up my car is really bad. And to discover 12 problems to fix when they said my car was ready. How do they rate their Elite award with bad service like that? More

World class service My experience was OK until I met Yui! His open heart and care for my father was unconditional! Yui offered us beverages and made us feel at home. He a My experience was OK until I met Yui! His open heart and care for my father was unconditional! Yui offered us beverages and made us feel at home. He asked what type of vehicle we need but at the same time he wasn't pushing for a sale. After Yui's guidance we fell in love with CT-F, he didn't have the vehicle we wanted in stock so he personally went for the vehicle himself. Yui's upbeat attitude and customer service is world class! With this my next vehicle will be purchased at the Lexus of Westminster! Thank you Lexus and most of all Yui! Give that man a raise!!! More

Lexus rules! I went in to Lexus at Newport with my mom and the dealer was not friendly at all. I think he was looking down on us. But! When we went to Lexus Westmi I went in to Lexus at Newport with my mom and the dealer was not friendly at all. I think he was looking down on us. But! When we went to Lexus Westminster, we were referred by Mr. Go, whom we spoke to on the phone. He introduced us to George and he was super friendly and knowledgeable! We sealed the deal and signed everything. My parents are very happy with their ES 300h! More

New RC 350 F sport with ease Came into Lexus of Westminster to look around at the RC 350 F sport and the RCF. Was approached by Bobby who then had KJ help me out with all my quest Came into Lexus of Westminster to look around at the RC 350 F sport and the RCF. Was approached by Bobby who then had KJ help me out with all my questions. He took me to the back garage to show me all the models they had in stock. I found a car I was interested in. KJ was very very friendly and extremely helpful with all my questions. I told him I would be back to purchase it. I knew that there was a chance the car would be looked at and sold before I was able to return and it did happen. He tried his best to keep it for me. I was not upset. He immediately told me he was so sorry that it got sold, but I told him not to worry about it. This is where he was extremely helpful. He told me that Lexus was expecting another model coming brand new with no drivers ever in it. I was excited for 2 reasons. First, he was helping me out by going out of his way to do everything he can to help me find the car I was going to purchase. Secondly, the RC 350 F was BRAND NEW!!. I am so happy I had KJ to help me with everything! If you are planning to go into Lexus of Westminster look for KJ. He will help you with everything you need and you will walk away happy!! THANKS FOR EVERYTHING KJ!! More

Lexus of Westminster is the BEST. Just purchased a new 350 ES, and I love it. This is the second ES I have purchased here, and everything was great. Lex did above and beyond to get me Just purchased a new 350 ES, and I love it. This is the second ES I have purchased here, and everything was great. Lex did above and beyond to get me the car I wanted today. He even delivered it to my home, and carefully went over all the new features. He even set up my Bluetooth for me. Thanks so much Lex. More

Lex was the BEST sales person!! Call/Text Lex Vasquez 714-892-6906. From the beginning to the end, he was extremely professional, polite, and helpful. His willingness to help me answ Call/Text Lex Vasquez 714-892-6906. From the beginning to the end, he was extremely professional, polite, and helpful. His willingness to help me answer me provide me the service I needed...with great attitude... I couldn't expect more!! Thank you Lex!! You were absolutely great!! More

Fast and painless car buying experience We were referred to them by the Costco Auto Program. Got an email from the assigned sales representative Carla Melean the next day. Set up an appointm We were referred to them by the Costco Auto Program. Got an email from the assigned sales representative Carla Melean the next day. Set up an appointment with her to see the car and it was nothing but pleasant from start to finish. The sales manager Steve Kang was great too. More

Best car buying experience ( Maria & S) My wife and I purchased a 2015 Lexus IS F-Sport this weekend, we went to Lexus of Westminster to check out the car took it for a test drive and sat d My wife and I purchased a 2015 Lexus IS F-Sport this weekend, we went to Lexus of Westminster to check out the car took it for a test drive and sat down to talk numbers. We were in and out of there in 90 minutes. The manager (Steve Kang) and salesperson (Carla Melean) made everything simple and easy. We agreed on the numbers got excellent price for our trade in and took the car home. This is one of the best, easiest and quickest car buying experience we have ever had. Their customer service is great, they made everything real simple, and quick. I would recommend Lexus of Westminster to anyone looking to buy a Lexus. More

Bait and Switch I had a horrible experience with Lexus of Westminster this past weekend. My wife and I made a deal with the salesman Regie Daez, for an RX350. We we I had a horrible experience with Lexus of Westminster this past weekend. My wife and I made a deal with the salesman Regie Daez, for an RX350. We were looking for a specific color combination and options that Regie stated was available at their "sister" store. He came with a promise of giving us a deal that was reasonable, options we wanted, and getting us the car the following morning. He pushed us to close on the deal today because the price will change on Monday due to the weekend sale. After running our credit and getting approved they said they could no longer get the car because it was sold and said they can give us the same deal on a different color combination without the options we wanted. Regie had me speak with a manager named Doug Cook who told me this is normal practice. His reasoning for not caring about the way Regie dealt with the situation was because he stated "we are here to make money." He gave my wife and I the cold shoulder and said good luck next time. I have bought multiple cars in my life yet have never been treated as poorly as I have at this dealership. This is the bait and switch tactic I have heard about but never experienced. More

Lexus of Westminster was the best experience I have ever had in shopping for a car. They have a relaxed, friendly, and elegant ambiance that made my husband and I feel comfortable from the very beginning. had in shopping for a car. They have a relaxed, friendly, and elegant ambiance that made my husband and I feel comfortable from the very beginning. Everyone was extra special in greeting us and supporting us during the whole process of choosing a car and the transaction of buying a car. Bob, the salesman, was superb in his gracious way of treating us and making us feel very welcome. Todd Minette, was outstanding in his approach to finalizing the deal. Wow I can go on and on about the service received. This service was the BEST experience ever. Thank you Lexus of Westminster! More