We live very close to another dealership, but we always choose to buy our vehicles and have them serviced at Lexus of Westminster. From the top down the dealership is courteous, accomodating and trustworthy.
We deal specifically with Tomas Diaz who goes beyond what one would ask of a service representative. With him, one feels as if you have a personal representative who is there to attend to your needs, to supervise the process and make sure that only the work needed is ordered rather than just working from a mileage checklist. Beyond the service aspect he is personally patient, answering all questions, friendly and responsive. I could easily see him as one who trains all service representatives, except I'd miss him.
Tomas is exceptional; however, I would estimate that the entire dealership functions in a way that allows and supports this approach. I highly recommend Tomas and the dealership as a whole.