Lexus of Westport

Service dept is outstanding. Jeff King is always a pleasure to work with. Had the pleasure to work with the parts manager, Andy-also fantastic service. The sales dept is not u Jeff King is always a pleasure to work with. Had the pleasure to work with the parts manager, Andy-also fantastic service. The sales dept is not up to caliber of service and parts dept. noticeable difference since the ownership change. More

Hi Anthony Where else should I post this review? —————————- This was my second time buying from Lexus of Westport, and I would absolutely buy from them again. What I like most is that it doe —————————- This was my second time buying from Lexus of Westport, and I would absolutely buy from them again. What I like most is that it doesn’t really feel like a typical car dealership. I never felt like anyone was trying to “sell” me a car. Anthony understood pretty quickly that he didn’t need to convince me to buy an RX 350. I already knew what I wanted. His job was really to help me understand my options, and he did that extremely well. I told him what I wanted, what I didn’t want, and what mattered to me, and he worked from there. Michelle in finance was also great. I came in with very specific expectations for my trade-in and my monthly payment, and I definitely wasn’t shy about them. 😂 We did have some back and forth over the trade value and how the numbers were being calculated, but what I appreciated was that we could actually talk about it. She listened to what I was trying to accomplish, explained the numbers, and worked with me until we got to a deal I felt good about. She even gave me a discount. I also appreciated her transparency about the optional extras, including the ceramic coating and VIN etching. She explained what they were, what they cost, and gave me the information to decide for myself. I never felt like anything was being hidden or slipped into the deal. That’s probably why I came back for Lexus #2. I’m a pretty informed buyer and I ask a LOT of questions. I don’t need someone to sell me something. I need someone to listen, be transparent, give me my options, and then let me make the decision. Anthony and Michelle both did exactly that. Very happy with my new RX 350 and with the experience. I’ll be back when it’s time for Lexus #3. More

Chris was a huge help and helped get the deal done quickly. Very happy with the new car quickly. Very happy with the new car More

Great staff with amazing knowledge and help. Very kind and I highly recommend this dealership Very kind and I highly recommend this dealership More

Somewhat chaotic. Process of trading in a car for a new one took 5.5 hours, which is much too long. Long periods of waiting for a salesperson to move to the next step. Process of trading in a car for a new one took 5.5 hours, which is much too long. Long periods of waiting for a salesperson to move to the next step. More

Backed by a professional support team, I would especially like to commend Jamie Rhind for his communication skills as well as his patience, and flexibility, He was informed as well as unfailingly polite and like to commend Jamie Rhind for his communication skills as well as his patience, and flexibility, He was informed as well as unfailingly polite and thoughtful and made the purchase experience smooth and memorable. More

Daniel was an amazing person to work with on my lease. He has a great attitude and just a pleasure to chat with. He made the process a breeze and worked his hardest to get great deal done. Very happy with He has a great attitude and just a pleasure to chat with. He made the process a breeze and worked his hardest to get great deal done. Very happy with my experience and looking forward to my next time there. More

Service department were very good. Michael friendly and explained what service were being performed. The price was a little steep for what was done. Michael friendly and explained what service were being performed. The price was a little steep for what was done. More

Jeff King in the Service Department is excellent! A pleasure to deal with! I have been coming here for over 10 years. Always a pleasant experience even when delivering bad news which is rare. A pleasure to deal with! I have been coming here for over 10 years. Always a pleasant experience even when delivering bad news which is rare. More

Hector was wonderful to work with. He took his time, was patient, and explained things. He was never pushy which was great. He took his time, was patient, and explained things. He was never pushy which was great. More