Lexus of Winter Park

Wayne Kerr - Excellent Brought car in due to emergency with tire without an appointment. Wayne accepted me as a walk in and kept me informed every step of the way while I wa Brought car in due to emergency with tire without an appointment. Wayne accepted me as a walk in and kept me informed every step of the way while I was waiting. Always friendly and have time to explain in detail-it does not matter how busy he is. More

Are the Customers here as dispensable as the cars are? ****Update**** Although I bought the car "as is" Lexus of Orlando did take the time to review my case. Although Legally they did not have to extend an ****Update**** Although I bought the car "as is" Lexus of Orlando did take the time to review my case. Although Legally they did not have to extend any help, they did. I still spent about another $1000 total on the car since purchasing it 2 months ago($150 headlight, $100 tow, and $700 for the repair..plus no car for a week and missed time from work)... however, long story short...Lexus of Orlando agree to have a used main hybrid battery(with 12month warranty) installed for $1000, $300 of which they agreed to pay. Mrs. Webb was quick in responding and always kept me updated. She definitely was the turning point in this situation. I have had the car back for 5 days now and so far so good. I will do a final review in another 3 months....for now, I am back to recommending Lexus of Orlando and Im glad I have my car back and running as it should! Original review: I guess we will know that answer soon. I wrote a review just barely over 2 months ago on the "buying" experience with Lexus of Orlando. I promised to update in 3 months on my overall experience...and well here I am a month early. Why? Because I have unfortunately encounter problems already that according to the information I was given, was foreseeable and known. :-/ However, I am always one to allow it to be made right, afterall "mistakes" can happen...so I will update again on how this situation was handled, I hope to be able to give 5 stars and remain a customer since the alternative isnt one of a positive nature. More

No exaggeration In a world where there is far too much inflation of the claims of the quality of some goods or services, it is no exaggeration to say that William rea In a world where there is far too much inflation of the claims of the quality of some goods or services, it is no exaggeration to say that William really does provide "world class" service. He is a joy to work with to keep our vehicle in top shape. Keep up the great work! More

Extraordinary Experience! I would like to extend my most sincere thanks to Larry Ellis, Howard Keyser, and Rachel Webb at Lexus of Orlando in Winter Park. I am so appreciative I would like to extend my most sincere thanks to Larry Ellis, Howard Keyser, and Rachel Webb at Lexus of Orlando in Winter Park. I am so appreciative to these three individuals for not only making me feel like a valued customer, but more importantly I want to give a special thanks to Mr. Keyser, Fixed Operations Director and Rachel Webb, Director of Guest Relations for personally addressing all of my service repair questions. I can certainly see why this dealer is ranked among the best in the world, because the swift and generous resolution provided to remedy my service concerns was simply second to none! The repair work was completed efficiently and satisfactorily, and I left the dealership having learned some new things about my Lexus. Trust me when I say I could go on and on describing all of the reasons why Lexus of Orlando is #1. However, I will sum it all up by saying that I have never been treated as well by any other dealership in the Central Florida area, and that's not an overstatement. Outstanding customer service similar to the type of service I've experienced while visiting Lexus of Orlando can make a lasting and often lifelong impression on customer's perception. It's beyond obvious to me at this point that providing "excellent customer service" is embedded in their company's culture. Thanks again for everything Larry, Howard, & Rachel. I am an extremely satisfied & happy Lexus owner! More

lost keys thanks William for all your help i was very happy to get my problems fix quick by you and lexus ...,, Great customer service by William Tijerina thanks William for all your help i was very happy to get my problems fix quick by you and lexus ...,, Great customer service by William Tijerina More

Red Carpet Treatment I had been searching high and low for a specific truck for my son's first purchase. We found it through auto traders at Lexus of Orlando and called to I had been searching high and low for a specific truck for my son's first purchase. We found it through auto traders at Lexus of Orlando and called to make sure it was still available. Since we live about 6 hours away they put the truck on hold until we could arrive the next morning. Everyone was friendly and helpful. The price was in line with the blue book value and they were still willing to do a little negotiating. They even threw in some extra's like a full tank of gas for a 26 gallon truck, 2 cases of water, a gift card for testing driving the vehicle, and 2 Lexus keychains! After we finished completing the paperwork, we walked out to find the truck shiny and clean under the lights of the showroom floor. It was complete with the red carpet and a sign thanking us for our business! We may not have been purchasing a brand new luxury Lexus but they treated us as if we had. It was an experience we wont soon forget and it seemed fitting for my son's first purchase. We will spread their name far and wide and we will consider them first when purchasing a new vehicle! Thanks Jorge!! Angel Castro and Devin Lawton More

Above and Beyond We recently noticed something hanging loose from the undercarriage of our 2012 Lexus RX 350. I wasn't sure what it was or if it would be covered unde We recently noticed something hanging loose from the undercarriage of our 2012 Lexus RX 350. I wasn't sure what it was or if it would be covered under our warranty. Steve Persaud didn't hesitate at all. The next day a service tech drove the 1 1/2 hours to our home in The Villages, picked up our car and left us with a Lexus loaner. 24 hours later our car was returned with a very minor repair completed and washed and vacuumed and at no cost to us! Amazing customer service. The techs who picked up and returned our car were both exceptionally professional and friendly. Steve and his team literally "go the extra mile" to ensure customer satisfaction. More

A Great Experience Robert Beaumont was excellent with our car purchasing experience from start to finish. His knowledge of the vehicle was the deciding factor in the pur Robert Beaumont was excellent with our car purchasing experience from start to finish. His knowledge of the vehicle was the deciding factor in the purchase of the car. It was our first visit to Lexus of Orlando and he made it a very professional and pleasant experience. Thanks to Robert we are very pleased with our new car and will be returning customers. More

Excellent Serice We traveled to Orlando for our 10,000 mile free service. Steve Pasaud handled our interaction with the professionalism and friendliness we have come We traveled to Orlando for our 10,000 mile free service. Steve Pasaud handled our interaction with the professionalism and friendliness we have come to expect from Lexus of Orlando. The job was done on time and the customer service area was most comfortable with TV, WiFi and plentiful coffee, juice and snacks. All in all, a very pleasant experience. I highly recommend Lexus of Orlando for all your service needs. They do it right! Tom DuBois More

Accolades to Robert Beaumont, Fred Fiomino (Sales Mgr.) After negotiating tough with me, the Sales Mgr. Fred Fiomino and I settled on a fair price. The product specialist Robert Beumont and Phil (Finance O After negotiating tough with me, the Sales Mgr. Fred Fiomino and I settled on a fair price. The product specialist Robert Beumont and Phil (Finance Officer) handled the transaction very efficiently and courteously. Lexus of Orlando has hired good people and your business will flourish because the manner of doing business with your customer is pleasurable and customers are not being harassed. The first Sales Manager who met us as we entered the Sales Office was somewhat rude because I had no time to explain to him that Oscar Vela of the Internet Sales gave us a good introduction on what price, product and other amenities we will need. He blurted right away that "this office is a high end and I should watch myself and keep my voice down". Then, a secretary by the name of Tara approached us and was very patient and explained their procedures. In short, after several encounters, we stayed and purchased a 2014 RX 350 which we are now enjoying. It was not a very good start but all's well that ends well. Joseph Bartolome and Zenaida Bartolome More