Lexus of Winter Park

It was great experience to deal with Lexus of Orlando . I had some signs popped up on my screen. You know how we all feel once it happens)) It took Lexus an hour and a half to fix it and make me feel happ . I had some signs popped up on my screen. You know how we all feel once it happens)) It took Lexus an hour and a half to fix it and make me feel happy again) all this time I spent relaxing in massage chair so I didn't even notice the time. Thank you, William T. for great service and help. I've already recommended you to my friends-Lexus owners! More

Kenny Huang Kenny was excellent and a pleasure to work with. I would highly recommend Kenny and this dealership to everyone I know in my local area. Kenny was excellent and a pleasure to work with. I would highly recommend Kenny and this dealership to everyone I know in my local area. More

Wayne Kerr - professional, pleasant and easy to work with Wayne Kerr was my service consultant. He was an excellent person to deal with. He was friendly and knew how to do business. If I have a question abou Wayne Kerr was my service consultant. He was an excellent person to deal with. He was friendly and knew how to do business. If I have a question about my car I know he will give me full attention. He always returned my calls. Keep up the high standards for serving the customer! More

Very Happy Poinciana Customer for 9+ Years! Wayne Kerr has been my service advisor since 2008. He is beyond fabulous ! I've found him to be very professional as well as knowledgeable -- always t Wayne Kerr has been my service advisor since 2008. He is beyond fabulous ! I've found him to be very professional as well as knowledgeable -- always taking the time to explain what's going on with my car. When the rare problem has come up he has gone above and beyond in rectifying the situation. You can purchase a car anywhere, but it's service after the sale that keeps loyal customers. Wayne is a true asset to the Lexus of Orlando dealership. More

Turn in 2013 Leased 300h for 2015 new purchase 300h Henry Chung sold me my beautiful red ES 300h 4 days ago. I had trouble programing my garage door opener and he was so kind to volunteer to drive to m Henry Chung sold me my beautiful red ES 300h 4 days ago. I had trouble programing my garage door opener and he was so kind to volunteer to drive to my home and fixed the problem in 10 seconds. Boy, am I dumb! I recommend Lexus- this one is my 5th. I love the hypbrids- this is my second and I average 40 mpg. The navigation system is wonderful- I can not imagine ever buying a car without. More

Happy customer From the first day we were treated very well, Pan did an awesome job helping us with picking out our new car. It's a First Class dealership. From the first day we were treated very well, Pan did an awesome job helping us with picking out our new car. It's a First Class dealership. More

Love my Lexus! Dealership customer service was wonderful! Staff was veey informative and estimated time of service on my car was on time. I enkoyef coming here nust Dealership customer service was wonderful! Staff was veey informative and estimated time of service on my car was on time. I enkoyef coming here nust to see the staff and i love the customer lounge. More

A disgrace to the Lexus brand I was sold a used vehicle and was assured that there were no problems. That was a lie and when i brought it to their attention they refused to fix it I was sold a used vehicle and was assured that there were no problems. That was a lie and when i brought it to their attention they refused to fix it and told me I should have bought the extended warranty. I was ripped off by them and I'm very upset about it. I would never recommend them to anybody. This is the type of treatment I expect from a little storefront dealer not from Lexus. More

Troubled car but great service 6 months ago I purchased a new vehicle from Lexus. I've had to bring my new car in for service a few times. Nick, the service advisor, has been incred 6 months ago I purchased a new vehicle from Lexus. I've had to bring my new car in for service a few times. Nick, the service advisor, has been incredible getting back to me and helping me resolve my problem. He seems to really listen and goes above and beyond my expectations of a service advisor. In the past, other advisors promise to help you and then you never hear back from them. Nick always gets back to me and follows up on even the smallest of details. For instance when I purchased my vehicle, there was a small bubble on my luggage strip that is on the back bumper. I was worried that it would eventually bubble up and the bubble would burst causing the plastic to tear away. He researched it and came up with a solution to the matter. I had asked someone else at Lexus and they said it would be ok. You have to love a service advisor who cares about such a small imperfection on your new vehicle. I trust him that he has my back in regards to the future care of my vehicle. I live very close to a dealership that can service my Lexus but I drive farther and pay more money for tolls to come to this particular dealership. When I purchased the vehicle; I came late at night so I wasn't sold on the service department since they were closed. If you get a chance, check out the service department of all of the dealerships before buying. The service department at this dealership will blow you away. Go see Nick. He will treat you right. More

EXCELLENT service This Lexus dealership has the best service department. Victor is exceptional. He is very personable, goes the extra mile, and makes you feel like ev This Lexus dealership has the best service department. Victor is exceptional. He is very personable, goes the extra mile, and makes you feel like every question you ask is important. He even helped me update my IPhone so the voice recognition command on the car worked. More