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Lexus of Woodland Hills

Woodland Hills, CA

Overview
Reviews
4.7
748 Reviews
Call Dealership (855) 646-0101
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21701 Ventura Boulevard

Woodland Hills, CA

91364

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Showing 748 reviews

February 14, 2026

I have my cars serviced at Lexus for 6 years with Brad. He is always knowledgeable, friendly & gets whatever nerds to be done in a timely manner. Always great to work with. I would not have my Lexuses s More

by Donald C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad, Steinberg
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Feb 16, 2026 -

Lexus of Woodland Hills responded

We're so glad to hear about your positive experiences with Brad! It's wonderful to know that our team consistently meets your expectations. Your loyalty over the past six years means a lot to us. Looking forward to continuing to provide you with excellent service! Regards, The Lexus of Woodland Hills Team

February 14, 2026

My Service Advisor Brandon was great, professional and seem to have good product knowledge. Would return to this dealership again. More

by Cjohnson0229
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
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Feb 16, 2026 -

Lexus of Woodland Hills responded

We're so glad to hear about your positive experience with Brandon! Providing professional and knowledgeable service is our priority, and it's wonderful to know you'll return. Looking forward to welcoming you back! Regards, The Lexus of Woodland Hills Team

February 05, 2026

Nikolay was great to work with. Didn't talk down to us like most car salesmen. Very professional, to the point, didn't waste our time. Easiest new car purchase I've ever experien More

by Pat D
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nikolay Oparin
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Feb 06, 2026 -

Lexus of Woodland Hills responded

We're delighted to hear about your positive experience with Nikolay! It's fantastic that he made the process smooth and straightforward for you. Your kind words about our finance team truly mean a lot. Thank you for choosing us for your car purchase! Enjoy your new ride! Regards, Sean Fortier General Manager sfortier@lexusofwh.com

February 02, 2026

the advisor was very attentive and courteous from the time I arrived until my vehicle was done Thank you Sergio Ramirez More

by helenahelena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio Ramirez
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Feb 03, 2026 -

Lexus of Woodland Hills responded

It’s wonderful to hear about your positive experience with Sergio! Our team takes pride in providing attentive service, and we’re glad you felt well taken care of. If you need anything else, don’t hesitate to reach out. Enjoy your vehicle! Regards, Sean Fortier General Manager sfortier@lexusofwh.com

February 02, 2026

I am very satisfied with the service received at Lexus of Woodland Hills, particularly because of my service writer, Sherry Mak. I highly recommend this dealer! More

by Agzaka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sherry Mak
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Feb 03, 2026 -

Lexus of Woodland Hills responded

It’s wonderful to hear about your positive experience with us, Agzaka! Sherry will be delighted to know she made such a great impression. Thank you for recommending us, and we look forward to serving you again in the future! Regards, Sean Fortier General Manager sfortier@lexusofwh.com

January 31, 2026

Incredible service! We really like the Lexus Woodland Hills dealership compared to the others ones in the area. Our sales advisor Kami Steppes was great and valuable thr More

by aladzekpo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Avalos , Kami Steppes
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Feb 02, 2026 -

Lexus of Woodland Hills responded

We’re so glad to hear you enjoyed your experience with us! Kami truly goes above and beyond for our customers, and it’s wonderful to see her efforts recognized. Thank you for choosing us, and we look forward to serving you again in the future! Regards, Sean Fortier General Manager sfortier@lexusofwh.com

January 27, 2026

Great and fast service. We really like the place and service in Woodland Hills. The service advisor who attended us is very knowledgeable and explained to us the seevice to More

by ricardo91402
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Andy Benson
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Jan 28, 2026 -

Lexus of Woodland Hills responded

Thank you for your stellar review, Ricardo! We're thrilled to hear you had a great experience and that our service advisor provided you with the knowledge you needed. Your recommendation means a lot to us, and we're here for any future needs! Regards, Sean Fortier General Manager sfortier@lexusofwh.com

January 26, 2026

Failure to disclose a salvage title before or during sale, constitutes a fraudulent and deceptive business. More

by Padillamartha
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Gus Briones
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Jan 27, 2026 -

Lexus of Woodland Hills responded

Hi Martha, To provide further clarification on the timeline of what transpired, you first contacted us on October 28 of last year, requesting a refund, stating that the vehicle was showing a salvaged title on CARFAX and that this had severely impacted the vehicle’s value. On October 30, after reviewing the deal file and inspection notes for the vehicle sold, we advised you to contact CARFAX directly. Based on our review, the issue appeared to be a reporting error originating from the Indiana Department of Motor Vehicles. We provided clear instructions on the steps required to correct the discrepancy through CARFAX. On December 2, you emailed us requesting $26,000 for the total cost of repairs incurred over three years of ownership. By this time, the CARFAX report had already been corrected. We advised you that any mechanical repairs would need to be reviewed under the Vehicle Service Agreement (VSA) you purchased, as those items fall under the service contract and not dealership responsibility. While we completely understand your frustration with what transpired, you're attempting to hold us financially responsible for maintenance items and/or repairs that are not the dealership’s obligation. I know you have spoken to our General Sales Manager, Gus Briones, about this in detail, but should you like to continue your discussion with him, please contact him at 818-616-6638 or gbriones@lexusofwh.com. Regards, Sean Fortier General Manager sfortier@lexusofwh.com

January 24, 2026

The Lexus Woodland Hills dealership is a great place to purchase a vehicle. I worked with Billy, Emilio, and Jose. Billy was extremely professional, patient, and answered all of my questions the day of and More

by kali M
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Billy C., Emilio, & Jose A.
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Jan 26, 2026 -

Lexus of Woodland Hills responded

Thank you for your fantastic review, Kali! We love that you had a positive experience with Billy, Emilio, and Jose. Our team strives to provide exceptional service, and it's great to know they made your vehicle purchase enjoyable. We appreciate your recommendation and look forward to seeing you again! Regards, Sean Fortier General Manager sfortier@lexusofwh.com

January 20, 2026

Excellent service, LY is a great service person. Great great service great service great service More

by mpccpa123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ly Do
Report | Print
Jan 21, 2026 -

Lexus of Woodland Hills responded

Thank you for your fantastic review! We're glad to hear you had such a positive experience with LY and our team. Your satisfaction is our priority, and we appreciate your kind words about our service. Looking forward to seeing you again! Regards, Sean Fortier General Manager sfortier@lexusofwh.com

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