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Lexus of Woodland Hills

Woodland Hills, CA

4.8
709 Reviews

21701 Ventura Boulevard

Woodland Hills, CA

91364

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Showing 709 reviews

October 29, 2021

Amazing experience. I went in and was absolutely treated with the best customer service. Extremely fast and I was out of the dealer fast with the car I wanted. Kami was superbly amazing. Loved my experience More

by mdanilo777
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kami Steppes
Nov 04, 2021 -

Lexus of Woodland Hills responded

Congrats on your new ride and welcome to the family. We're so happy you had a prompt and quality car-buying experience and you drove home happy. We hope you're enjoying your new vehicle and should you ever need anything, please let us or Kami know. We're always here to help. Regards, Sean Fortier General Manager sfortier@lexusofwh.com

October 25, 2021

Excellent customer service as always. Everyone is great, especially SHERRY! They all are so kind and efficient. Finally, my breaks don't squeak. Brand new, non-dealer breaks squeaked the entire life of th More

by jason c
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ly Do, Sherry Mak, Laurence Beerman
Nov 04, 2021 -

Lexus of Woodland Hills responded

Jason, We're happy your vehicle runs and sounds as good as new and we can't wait to continue to take care of all your vehicle needs. Thank you for this great review! Regards, Sean Fortier General Manager sfortier@lexusofwh.com

October 20, 2021

Service department is great! Brandon was my service advisor and was communicative and very professional. The car was ready earlier than promised! More

by mnazmiyev
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon
Oct 21, 2021 -

Lexus of Woodland Hills responded

We're very happy you had a quality experience at our service department and received 5-star communication from Brandon. We hope your vehicle's running just like new and we can't wait to see you here at your next service visit. Regards, Sean Fortier General Manager sfortier@lexusofwh.com

October 16, 2021

working with LY in service department more then 10 years.very professional and nice person to work with. More

by dgappliance
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ly Do
Oct 21, 2021 -

Lexus of Woodland Hills responded

Thank you so much for your loyalty to us and Ly. We're lucky to have you as a valued customer and we can't wait to work together for another 10+ years! Regards, Sean Fortier General Manager sfortier@lexusofwh.com

October 12, 2021

Brandon Dorris helped me out with the car service needs. Very professional and goes out of his way to help the customer. Definitely recommend 10/10 More

by Lovjeetubhi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Dorris
Oct 21, 2021 -

Lexus of Woodland Hills responded

Brandon's a great asset to us here and it's no surprise to see that he took great care of you. We'll be sure to share this 5-star review with him and we can't wait to work together again soon. Regards, Sean Fortier General Manager sfortier@lexusofwh.com

October 09, 2021

I'm new to Lexus of Woodland Hills, this was my first visit. I had a dead battery and called them to request an appointment and a loaner car. Even though it was mid morning they were able to reserve me More

by Lynne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter, Nancy Alba
Oct 21, 2021 -

Lexus of Woodland Hills responded

Hi Lynne, We're happy to see our team was very accommodating and helped get you back out on the road. We appreciate you stopping by and should you need anything else, please let us know. We're here to help. Regards, Sean Fortier General Manager sfortier@lexusofwh.com

October 01, 2021

I have worked with Sherry Mak for years and completely trust her guidance. I know I will receive excellent service whenever I bring in my car. I give Sherry and Lexus 5 stars. More

by SUZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sherry Mak
Oct 04, 2021 -

Lexus of Woodland Hills responded

Sherry is a superstar and it's no surprise that she took such great care of you! Learning of our customers’ satisfying experiences puts a smile on our face and we truly hope that you will visit us again in the future! Regards, Sean Fortier General Manager sfortier@lexusofwh.com

September 16, 2021

I was very happy with my service and service advisor Brad. He was very helpful More

by monterokid
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad
Sep 17, 2021 -

Lexus of Woodland Hills responded

We can't wait to let Brad know about your kind words! We look forward to working with you again! Regards, Sean Fortier General Manager sfortier@lexusofwh.com

September 16, 2021

Excellent and professional service from Adella.Prompt Excellent and professional service from Adella. Prompt efficient and friendly. Very competitive Pricing for ES350. More

by Abishop
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adella
Sep 16, 2021 -

Abishop responded

Thank you for the excellent service.

Sep 17, 2021 -

Lexus of Woodland Hills responded

It's wonderful to hear that our team took such good care of you! Thank you for choosing us and we hope to see you again! Regards, Sean Fortier General Manager sfortier@lexusofwh.com

September 07, 2021

Sherry Mak in the service department is the best!!! I’ve been going to her for years!! The only reason I go there is to see her! More

by michelleannebrock
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sherry Mak
Sep 08, 2021 -

Lexus of Woodland Hills responded

Sherry is an outstanding asset to us here and always makes sure our customers go home happy. Thanks for choosing us and we hope to see you soon! Regards, Sean Fortier General Manager sfortier@lexusofwh.com

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