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Lexus of Woodland Hills

Woodland Hills, CA

4.8
711 Reviews

21701 Ventura Boulevard

Woodland Hills, CA

91364

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Showing 711 reviews

June 26, 2021

Professional, helpful and courteous. Sergio in the service department was terrific. More

by Anonymous
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sergio in service
Jun 28, 2021 -

Lexus of Woodland Hills responded

We thrive on positive feedback from all our guests and are so happy to hear you had a pleasant experience with Sergio. Hope to see you soon! Regards, Sean Fortier General Manager sfortier@lexusofwh.com

June 26, 2021

Dealership provides excellent service and my Service Consultant, Ly Do, is extremely professional and efficient. More

by buckeyerpb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ly Do
Jun 26, 2021 -

buckeyerpb responded

Ly Do provides excellent service as my Service Consultant. I highly recommend him and your dealership.

Jun 28, 2021 -

Lexus of Woodland Hills responded

You deserve nothing but the best, and we're grateful to know Ly provided you with nothing less than that! Can't wait to see you again! Regards, Sean Fortier General Manager sfortier@lexusofwh.com

June 25, 2021

Good service. Professional staffLoaner cars available Good service. Professional staff Loaner cars available Very pleased with the staff and service quality More

by Seangrady
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Steinberg
June 25, 2021

Our salesman, Arash Adel was very helpful.He was able to Our salesman, Arash Adel was very helpful. He was able to answer our questions and made sure to let us know that he would be available to help us wi More

by theodoremann
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adel Arash
Jun 28, 2021 -

Lexus of Woodland Hills responded

It's wonderful to hear that Arash provided you with an outstanding experience and went the extra mile to make sure you got into the vehicle you deserve. Hope to see you soon! Regards, Sean Fortier General Manager sfortier@lexusofwh.com

June 25, 2021

Maria was wonderful, great service experience and very effortless. All my problems were addressed. More

by kristina.rodriguez1989
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maria
Jun 28, 2021 -

Lexus of Woodland Hills responded

Hi Kristina, We're more than happy to hear that your experience was nothing short of stellar from Maria! We hope to see you back here again! Regards, Sean Fortier General Manager sfortier@lexusofwh.com

June 25, 2021

Maria, my advisor was very helpful. She explained what my 2007 400h needed to be fixed now and what could wait. As I am on a fixed income this information was very helpful so I could plan future expenditure More

by arcemom401
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maria
Jun 28, 2021 -

Lexus of Woodland Hills responded

Maria is awesome and we can't wait to let her know about your review! Please let us know if there is anything else we can do for you! Regards, Sean Fortier General Manager sfortier@lexusofwh.com

June 25, 2021

Adela was very helpful. I am pleased with the process More

by BC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adela Piler and Mirna Garcia
Jun 28, 2021 -

Lexus of Woodland Hills responded

The satisfaction of our customers is of the utmost importance to us and we're pleased to hear that is what you received with Adela. We hope to see you soon! Regards, Sean Fortier General Manager sfortier@lexusofwh.com

May 30, 2021

I received Great Service. Work was Completed On Time. Only Necessary Work was done. They made recommendation based on past records to make sure the warranty was covered. More

by L
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sherry Mak
Jun 01, 2021 -

Lexus of Woodland Hills responded

It's a team effort here every day, as we strive to provide our customers with the best service possible. We hope to see you back here again! Regards, Sean Fortier General Manager sfortier@lexusofwh.com

May 20, 2021

I have been dealing with Ly Do for 20 years as a mechanic and Service Advisor. He has always been fair and accurate on his estimate of what repairs were needed. He is a real pleasure to work with and as a e More

by darlenewwp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ly Do
May 21, 2021 -

Lexus of Woodland Hills responded

Ly is an outstanding asset to us here and always makes sure our customers go home happy. Thank you so much for your choosing us and we look forward to working with you for another 20 years! Regards, Sean Fortier General Manager sfortier@lexusofwh.com

May 19, 2021

Really bad customer service stay away from Mark Berman very rude. After they get your money they don’t nice anymore Stay away from this dealer More

by ORAMIREZ100
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Berman
May 20, 2021 -

Lexus of Woodland Hills responded

It's disappointing you were dissatisfied with your interaction with a member of our team. I'd like to learn more about this, as I understand that Mark informed you that the payoff check cleared and you had concerns about the payoff amount. Please contact me at your convenience. Regards, Sean Fortier General Manager sfortier@lexusofwh.com

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