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Lexus of Woodland Hills

Woodland Hills, CA

4.8
711 Reviews

21701 Ventura Boulevard

Woodland Hills, CA

91364

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Showing 711 reviews

February 19, 2020

Why I go to Lexus of Woodland Hills Lexus of Woodland Hills is outstanding in every way. I would highly recommend them and have no hesitation whatsoever. I trust Ly and his judgement t More

by robischwartz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ly Do
Feb 19, 2020 -

Lexus of Woodland Hills responded

Hi Rob, We couldn't be happier to see that Ly went above and beyond to provide you with a quality experience. Please know how much we appreciate you choosing to do business with us and we look forward to working with you again. Regards, Sean Fortier General Manager sfortier@lexusofwh.com

February 04, 2020

Raymond was great. The service was done quickly and efficiently. I have gone to other Lexus service dealers. Woodland Hills is the best won’t go anywhere else More

by Vee1983
Recommend Dealer
Yes
Employees Worked With
Raymond
Feb 04, 2020 -

Lexus of Woodland Hills responded

Hi Vee, Thanks for the great feedback! Raymond is a valued member of our team over here at Lexus of Woodland Hills, and we're thrilled to hear he was able to take such great care of you. We hope to see you again soon! Regards, Sean Fortier General Manager sfortier@lexusofwh.com

January 27, 2020

utmost disrespect. Stay Away!!! On Saturday 1/25/2020 we met Paul Rassam, Sales Consultant, and the sales manager, Safa Rahseparat at the Lexus Of Woodland Hills. We wanted to retu More

by tulipandtom
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Paul Rassam, Sales Consultant, and Safa Rahsepara sales manager.
Jan 29, 2020 -

Lexus of Woodland Hills responded

I just replied to your BBB complaint Mrs. Cohen after receiving the documents I requested. Here is my response: “We have done zero wrong, the accusations are false and the forms were attached by the customer themselves. We agreed to terms upfront, at no point were we taking care of any over mileage on behalf of the customer, it would have been in writing if it were agreed to. The customer actually brought the over mileage to our Finance Manager's attention in the finance office, that is when Safa came in and tried to piece it together. The lease was grounded and forms signed before they ever went to finance. It is clear as day on the lease return paperwork that we were not taking care of any remaining payments, over miles, excess wear/tear or any other charges. It clearly says "ZERO" dollars will be paid by us on the customer's behalf. The customer signed and initialed 3 times for verification and clarity. Verbatim "EXCESS MILEAGE CHARGES 0" and "THE TOTAL COST LEXUS OF WOODLAND HILLS WILL PAY $0" among other verbiage showing we weren't responsible for any charges relating to their lease return, then signed and dated by the customer. We have done no wrong and accept zero responsibility, the slander is embarrassing and unwarranted.” Regards, Sean Fortier General Manager sfortier@lexusofwh.com

January 20, 2020

service Lexus of Woodland Hills is an excellent facility for servicing your automobile. Shery Mack my service consultant is a professional in providing precis More

by Welcome125
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sherry Mak
January 17, 2020

Brought my car in for its scheduled service and Peter Marino was great as always! Ended up buying a new car from Kami Steppes. She made the process easy and she is so much fun!! More

by Sheri
Recommend Dealer
Yes
Employees Worked With
Peter Marino, Kami Steppes
January 07, 2020

Great customer service! Brought my car in for service and will definitely never go anywhere else! Friendly, helpful and efficient. Shawn in service Dept was great! More

by melisbfrederick
Recommend Dealer
Yes
Employees Worked With
Shawn Richardson
January 02, 2020

Best Experience with the Lexus of Woodland Hills I am very happy with the Lexus of Woodland Hills and Highly recommend it to others. Safa the General manager was great person to deal with and wa More

by asefeh shirafkan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Safa the General manager, Iman, sales person and Chris financing
December 30, 2019

1st service 1st due to service since I bought this car 6 month ago. I met Ly Do and he provided great service and on time. Highly recommended. More

by nguyenvchin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ly Do
December 28, 2019

Lexus of Woodland Hills has excellent service! Sherry Mak and her staff always treat me like family. 5/5 stars! ⭐️⭐️⭐️⭐️⭐️ Thanks again Lexus of WH! More

by Alan’s RC350
Recommend Dealer
Yes
Employees Worked With
Sherry Mak
December 17, 2019

My Service Advisor, Shawn Richardson, kept me updated daily of the repairs being made to my car. I took my car in due to a Recall issue and there were additional problems discovered. Shawn thoroughly e More

by Nancy C
Recommend Dealer
Yes
Employees Worked With
Shawn Richardson, Service Advisor
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