Lexus of Woodland Hills

Repair service Arthur Rostomyan was very helpful, understanding, and kind regarding my issue with my Lexus RX350. I was very pleased with the customer service at Lex Arthur Rostomyan was very helpful, understanding, and kind regarding my issue with my Lexus RX350. I was very pleased with the customer service at Lexus WH. They attended to all of my needs and more. In addition I feel very comfortable and can rely on the professionalism of the Lexus WH crew. I definitely recommend Arthur! More

Painless Car Buying Experience Had an RX 300 for almost 14 years which was recently flooded in the underground parking at UCLA due a geyser on Sunset Blvd from a 93 yr old broken pi Had an RX 300 for almost 14 years which was recently flooded in the underground parking at UCLA due a geyser on Sunset Blvd from a 93 yr old broken pipes. Had to buy another car in 2 days! Had been car shopping extensively on the internet and all over SF for the last 3 days with my husband who is a car fanatic. Fabio Rustom came to the rescue!!! Walked in to their showroom with the car in mind (RX 350 2015 nebula gray pearl/light gray interior). He showed us all the cars I was interested in. Found the one I wanted. Sat down in the "negotiation room". We were firm on our offer. There was no back and forth exchange of dollar amounts. Within 15 mins, we shook hands and I purchased a gorgeous "babe" which I expect decades of bonding on the road into my retirement. This has been the smoothest and easiest car purchasing experience ever for my husband and I. We have owned multiple new cars in the past with our 2 daughters. Fabio was knowledgeable, efficient, polite, accommodating and conscientious throughout our ordeal. We never felt pressured at any given moment. Even though there was some waiting involved prior to the financing process, Fabio made sure that he updated us each step of the way. Definitely worth the wait. I still miss my RX 300 but I have no doubt that RX 350 will fill-in the void. More

Excellent service & great customer service!!! Came here late during a weekday and this gentleman was willing to help me trade in my honda 2011 civic and I was able to drive off the lot with a 2014 Came here late during a weekday and this gentleman was willing to help me trade in my honda 2011 civic and I was able to drive off the lot with a 2014 IS 250!!! Hands down, although it was late, he put in the extra mile to show me what excellent service Lexus was all about! More

professional andfreindly extremely satisfied with all aspects of service bard kept me informed through all phases pf repair and always courteous and friendly and prompt th extremely satisfied with all aspects of service bard kept me informed through all phases pf repair and always courteous and friendly and prompt thanks bras More

Amazing Experience When I am in the market for a new car there is no one I trust and love working with more than Fred Yazbek and Fabio Rustom. They are hands down the be When I am in the market for a new car there is no one I trust and love working with more than Fred Yazbek and Fabio Rustom. They are hands down the best in the business and they sure know how to take care of a customer at Lexus of Woodland Hills. If you want to have the best experience and deal with the most knowledgeable and professional people it's Fabio and Fred! I have 2 cars from Lexus of woodland hills and i am incredibly satisfied. I appreciate the care and amazing customer service I get from these gentleman every time! More

Great service wonderful and friendly people I would definitely recommend this dealership and his wonderful people to all my friends and family members Love the people and also love my new Lexu I would definitely recommend this dealership and his wonderful people to all my friends and family members Love the people and also love my new Lexus is250 More

Fabio Rustom is a Great Sales Team Leader !!!! Sales Manager Hi my name is Gulshan Chawla & i went to Lexus of Woodland hills just because of Sherry- Mak my service adviser whom i know almost 12years and she is Hi my name is Gulshan Chawla & i went to Lexus of Woodland hills just because of Sherry- Mak my service adviser whom i know almost 12years and she is an GREAT employee !!!!. Me and my wife decided to go have a look on hybrids and we told Fabio exactly what we were looking for and his expertise advise recommended the new CT2014 hybrid which gives 42miles per gallon. He was able to trade our 2004 Lexus RX330 and gave us a GREAT deal on this new car CT2014 .He is very friendly and knowledgeable of Lexus new car sales and his customer service skills are Awesome and he should be promoted to next level pretty soon. I would definitely recommend FABIO RUSTOM for new car sales at Lexus of Woodland Hills. 8/3/2014 Name- Gulshan Chawla (Ben) More

Impeccable Service I can't say enough about the service I got at Lexus. Brad Steinberg, in particular, was so friendly and knowledgeable and made my experience as easy I can't say enough about the service I got at Lexus. Brad Steinberg, in particular, was so friendly and knowledgeable and made my experience as easy and effortless as it should be. He was attentive and followed up with questions and information in a right away. But, most importantly, he made me feel special. I am a small business owner and insist on that with everyone I hire. More

Great Service Consultant - Brad Steinberg I had my car serviced at Lexus of Woodland Hills and Brad Steinberg (Service Consultant) was fantastic. He expediated the servicing of my car while I I had my car serviced at Lexus of Woodland Hills and Brad Steinberg (Service Consultant) was fantastic. He expediated the servicing of my car while I waited and ensured that everything checked out. Great service. More

All's well that ends well Alan Youssefi was thoughtful, knowledgeable, soft-spoken, and patient. He was the ideal salesman for us, and we are very glad to have met him. For rea Alan Youssefi was thoughtful, knowledgeable, soft-spoken, and patient. He was the ideal salesman for us, and we are very glad to have met him. For reasons we never understood, it took almost 3 hours to buy the car though we had agreed on a price and were paying cash. We were kept waiting in uncomfortable chairs. If we had known about the wait, we would have had a Chinese meal across the street and come back. When we finally bought the car, we found that the cargo mat was irretrievably stained, and the cargo bay cover was for a different model car. By that time it was 6:30 on Saturday evening, we were tired, and went home, but not before asking Alan to rectify the two problems. He said the cover would not be a problem, but the mat might be difficult. Alan phoned us on Monday to say that he had spoken to Danielle Goodwin about the problems, and she would see to them. We made an appointment with Georgio Reinoso to have a tutorial on Tuesday morning to introduce us to the technology of the car. We met both Danielle and Georgio at the appointed time. Danielle had a new cargo mat and cargo bay cover for us, and Georgio gave us an excellent introduction to the various devices in the car. In short, the purchase itself was not a pleasant event, but the entire process was saved by meeting Alan, Danielle, and Georgio who took excellent care of us and put us in good spirits. More