Lexus of Woodland Hills

I brought my 2007 RX350 to service dept. due to metallic noise that occured intermittingly ONLY when I started the car. The service person called me the next day to inform me that the repair requires new Ac noise that occured intermittingly ONLY when I started the car. The service person called me the next day to inform me that the repair requires new Actuators, new cams & new housings. I have it in writing. Total repair including Parts and Labor $5,100. Their L-SB-0028-09 Rev.2 form indicates Engin Ticking, MIL (Mulfunction Indicator Light / Engin light) warning on, P0014, P0015, P0024, P0025 and P0017 or P0018 failures. Again, the only thing I told Mr. Christopher Morrey, Service person, was that the car makes noise only when I start it. I bought this car brand new at Lexus Santa Monica. It has 82,000 miles. I said to the service person " could it be something else? other than the failures that you determind? he said " our technician is highly trained and experienced and did a thorough analysis". This did not sound right to me as the car drove very smoothly. I took the car for second opinion to Van Nuys Lexus. These people REALLY analyzed it and showed me a computer print out (rather than a Service bulletin). ALL WAS PERFECT. None of the Lexus Woodland Hills failures were there. Be very careful of these people. I guess the customer well-being is not on top of their interest. This is my second Lexus. My family owns 4 Lexus cars. I alerted them and I will everybody I know to the very bad reputation of Lexus Service in Woodland Hills. I tried to get help from Lexus Headquarters in Torrance but after 4 weeks, the top lady there (Lisa) told me that due to poor service record (I did not know I have to service the car in Lexus gargae) they can not help me. THAT IS NOT THE IMAGE THAT LEXUS IS ADVERTISING. They should be ashamed of themselves. I hope they get the anxiety that they gave me for 4 weeks. Signed: Danny More

Initial experience was okay until we got to the Finance Manager Mike Martirocyan who lied to us that with a Credit Score close to 700, our Finance was going to be over 7.99% but "He'll try and see what he Manager Mike Martirocyan who lied to us that with a Credit Score close to 700, our Finance was going to be over 7.99% but "He'll try and see what he can do". This was on a Friday evening, he called back on Monday and said that BoA had approved it for 4% but with "Conditions". The conditions were that we had to Purchase Lexus Extra Care Platinum VSA, Gap insurance (even though we had put down more than 20%) and Lo Jack. He made it clear that we will not get the rate if we declined the conditions and he'll have to resubmit to other companies for finance. Needless to say, he was "kind" enough to wave the Gap insurance and give "discounts" on other two required options. He was however gracious enough to say that we could cancel all these add-ons after 3 Months..(Ironically, he'll have received his commission cut by then).We signed the loan agreement and waited for a call to install the Lo Jack option we had been charged for. The call never came and repeated Voice Mails left for him went silent. I finally walked to the dealership and after waiting for about 30 Minutes, Mike Skobin finally called me to his office. I explained the circumstances and our experience with the other Mike and he was so disturbed by our experience that he wanted me to talk to the Director of finance who unfortunately was too busy to listen to one more complaint about Mike Martirocyan. Mike Skobin took all the details and said that we should get a Check from Lo Jack for full refund. That was two months ago. I went back there two weeks ago to follow-up on what happened to the Check; guess what, he took the details again and said he was going to follow-up. We are still waiting for a refund with no idea when it'll ever arrive if at all. My best advise is to get financing straight from your credit Union and avoid all the mess this Finance Dept will put you through. I'll not be buying a Lexus ever again if this is what their Finance Depts are made of. It was our first Lexus and possibly our last. Small Claims court is our next option. More

last weekend on Dec. 2nd. 2012 with my wife after internet shopping of certified pre-owned Lexus RS350, one of that caught my eyes and wanted to see.After my wife and I got there to see the vehicle, internet shopping of certified pre-owned Lexus RS350, one of that caught my eyes and wanted to see.After my wife and I got there to see the vehicle, he told us that vehicle is not in their parking area and it is in service for little scratch on the rear bumper unlike they told me I can see anytime come and see the vehicle over the phone and gave me a exact price that he could offer me as low as possible. After two days with prepared every thing to buy the vehicle ,I met sales mam who offered me the lowest price to make paper work for that RX350, then out of nowhere he denied that he never gave me the price he offered to me in front of my wife and myself I am totally pissed off. He said that there are two more customer waiting for that vehicle so he is no longer offer that price to me. What a flip-flop salesman in the world. I really disappointed that what they did to me. Dec. 04.2012 John Hong from Los Angeles More

Excellent Job. Fred went out of the way to receive me in the airport and did everything possible to make the purchase as simple as possible. Keep up the good work Fred. in the airport and did everything possible to make the purchase as simple as possible. Keep up the good work Fred. More

All three employess of Lexus of Woodland Hills provided with great service and price on purchase of our new 2013 ES350. I would highly recommend this dealer for purchase of any new or used cars. They are h with great service and price on purchase of our new 2013 ES350. I would highly recommend this dealer for purchase of any new or used cars. They are honest and caring when it comes to selling of cars in their inventory. More

This is my 2nd Lexus thru WH Lexus. I have had excellent service and the services rendered have always been the highest quality. With my recent sale, I worked with Michael Sachs and Vanessa Tapia. They were service and the services rendered have always been the highest quality. With my recent sale, I worked with Michael Sachs and Vanessa Tapia. They were both pleasant and helpful and followed up with me proactively. I would definitely recommend Michael, Vanessa, Woodland Hills Lexus. More

Great team providing all the services we expect from Lexus. We have now owned 14 Lexus and in another 30 days it will be our 15th. Can comfortably recommend the new ownership. Elliott Lexus. We have now owned 14 Lexus and in another 30 days it will be our 15th. Can comfortably recommend the new ownership. Elliott More

We are very happy with our new ES Hybrid. This is the We are very happy with our new ES Hybrid. This is the third car we've bought or leased from Tim Mitchell over the last 6 years. Tim and Alma are g We are very happy with our new ES Hybrid. This is the third car we've bought or leased from Tim Mitchell over the last 6 years. Tim and Alma are great, very easy to work with and we got a very good deal. I've recommended Tim to others. Tim has always been real straight with me and explained things, suggested options. Alma was great in her follow-up and instructions. More

A waste of time is how best to describe this dealership. I cadme in to test drive a few cars as my lease was about to mature and Lexus was offering some good programs for customer loyalty. I met with Kami t I cadme in to test drive a few cars as my lease was about to mature and Lexus was offering some good programs for customer loyalty. I met with Kami the Internet dealer and his manager Keith. I was sold on trading in my Rx 350 for a new 2013 RX at no money down cause of customer loyalty program and equity in the current car and a monthly payment with tax included on a 12k mile per year 3 year lease at $510. The deal seemed pretty good and the next day Kami contacted me to verify that they would honor the deal. I spoke to him twice that day to verify the deal and confirm a time that I would come in with my family to finalize. I also explained that my kids would not last long so to have the new car ready along with paperwork. We show up ahead of time, Kami didn't know what car I wanted all of a sudden and after sorting that mess out which Tom 30 minutes we sat in the room waiting on the credit check and final paperwork only to have Kami return with some other deal that we had never discussed the entire time. Then after I explain no that is not he deal we discussed Keith comes in to say Kami may have made a mistake or I was mistaken about this deal. Of course Kami is nowhere to be found at this time, so I ask Kami to come back in and he looks at his phone the whole time and says sorry for the confusion, then Keith leaves and Kami says to me that Keith approved the deal earlier so he was sorry it changed all of a sudden. We are now at 1.5 hours here at this disgusting place at which time we get up and leave and warn the other buyers in the showroom about the dealership as we walk out. The really sad thing besides the waste of my time is that Lexus is a top car dog and I felt in the end we were at a sleazy used car dealership. More

The dealer is only as strong as its staff. Led by Michael Sachs, this group of individuals made my buying experience pleasant and easy. Highly recommend. Sachs, this group of individuals made my buying experience pleasant and easy. Highly recommend. More