Lexus of Woodland Hills

The service repair dept is run by rude, high-strung little man(Steven Schwartz) who seemed annoyed and acted too busy to speak with me. I had to actually follow him around to speak with him. I had a q little man(Steven Schwartz) who seemed annoyed and acted too busy to speak with me. I had to actually follow him around to speak with him. I had a question regarding my rear end sensor system they had installed several years earlier:if it was working properly after fender work had been done by a nearby paint/body shop and was challenging his service agent's statement that it would 1st cost me $1200 for them to check the system. He supported his agent's large fee estimate, explaining he had to remove the fender...then proceeded to tell me they no longer made this system(which should be registering at a range of 15 ft not 5 ft), then stated it probably was a broken sensor or I needed a new computer brain. He refused to put anything in writing but agreed to speak to my insurance agent if they called him. He went on to say they no longer made this system and it was impossible to buy parts...I would probably need a new system. I fortunately was able to locate my warranty and the company is still in business and agreed to meet with me to check out my system. *I have had past concerns re:this service dept identifying "false" & costly repairs (which a 2nd opinion @ a non dlr mechanic verified), so have avoided using this dlrship, however they initially installed my sensor system so I went to them hoping they could be of help. More

CROOKS!! We found a car online that we were interested in a used car advertised by Vista Lexus at a specific sale price. When we went in with the ad which included the VIN#, we were told it was advertise in a used car advertised by Vista Lexus at a specific sale price. When we went in with the ad which included the VIN#, we were told it was advertised at the wrong price "by mistake", even though it had been listed that way for several days and is still listed at that price as I write this. The same exact pricing for the same exact vehicle also appeared on another car sale website--so much for a "mistake" on their website only! They refuse to honor their pricing and we have now notified various consumer groups as well as the BBB and Lexus Corporate, who has said they will look into it. Their practices are a clear violation according to the Federal Trade Commission and have been reported to the FTC, BBB, and the Calif. District Attorney's office. DO NOT WASTE YOUR TIME WITH THIS DEALERSHIP! They do not honor prices they advertise and in fact violate FTC regulations! More

I love these guys! Been to a lot of other lexus dealers too. The service dept is expensive - and they almost always forget to get your car for you or take forever to do it - almost ALWAYS! So i dont take m too. The service dept is expensive - and they almost always forget to get your car for you or take forever to do it - almost ALWAYS! So i dont take my car to them for service...plus you cant get a loaner car. Thats why they dont get a 5 across the board. On the dealer side, a much better situation. I called 3 dealers looking for a specific model / color and Vista was the only one willing to find it for me. The others flat out lied and told me there werent any in the STATE! Vista found the car (RX330 flint mica / blk int) in 15 minutes and the car was here in 3 days. It was the Dec. to Remember promo and I got a great deal - OVER THE PHONE! didnt even have to mess around. Great guys, my whole family goes to these guys. The only drawback is they can get busy - last time I was handed over to another sales rep after having an appt. It was okay in this case though because he was a great guy too. Not too much pressure....not pushy - but its still a car dealership! Going back this coming december!!!! Edit: Alas, this dealer let me down in the end - took my family's business for granted and really stopped working for us and screwing us on the prices...now i'm at Thousand Oaks Lexus - and am very happy! More