Lia Chrysler Jeep Dodge RAM Northampton

I called and spoke with Gina. I told Gina I must have three thingsin my new vehicle: automatic, a/c, and remote door locks. She talked with her sales manager and gave me a price, and said if we come in, three thingsin my new vehicle: automatic, a/c, and remote door locks. She talked with her sales manager and gave me a price, and said if we come in, they would do a little better. We came in the next day and sat down with a salesman who had nothing to do with the problems. He said Gina was mistaken, that all Corollas do not come with remote door locks. These features are only available in a higher model. They purposely gave us a price to get us in there, then changed cars and added even more on top of that price. In the end they tried to get an extra $2400 out of us for a Forte. Eventually we told them we weren't buying the car because it was too much, and that their employees told us what we wanted to hear to get us in there. The sales manager was absolutely horrible. He also lied and said he was "sitting right there, and Gina would never give you those prices". My husband and I have bought many many new cars over the years and understand that the process isn't a picnic. But, to have a dealership train their employees to lie to get business makes me sick. They are a newer dealership; you would think they would try hard to make their potential customers happy. I truly hope this new dealership fails; they most certainly will if they treat all their customers they way we were treated (and I am sure they do). For anyone buying a new car..... STEER CLEAR OF LIA DEALERSHIPS!!!!!!! More

AIMEE WAS VERY HELP FULL TOOK THE TIME TO MATCH A CAR TO FIT ARE BUDGET AND GET US THE FINANCING FROM CREDIT ACCEPTANCE THANKS FIT ARE BUDGET AND GET US THE FINANCING FROM CREDIT ACCEPTANCE THANKS More

Friendly, Courteous, & prompt are just a few of the words to describe the Service department. This Dealership went as far as providing my truck with a complete detail inside and out, after performing words to describe the Service department. This Dealership went as far as providing my truck with a complete detail inside and out, after performing several warranty repairs! The employees at Northampton Chrysler Dodge Jeep Ram pride themselves on customer satisfaction even after you have made the purchase!!! More

I usually don't write online reviews. xxxx, I don't write reviews in general. However, after seeing first hand the level of customer service Northampton Chyrsler Dodge Jeep Ram achieves, I fee don't write reviews in general. However, after seeing first hand the level of customer service Northampton Chyrsler Dodge Jeep Ram achieves, I feel compelled to spread the word. After being pushed around at many local Jeep dealerships I decided to consult this exact website for the best Jeep dealerships within reasonalbe distance. After reading the reviews it was clear that I swing down to Northampton Chryster Dodge Jeep Ram to give them a fair go at it. The visit was short and not anything like I am used to from other dealers. I was first greeted by Phil. He was extremely personable, NOT PUSHY, and knows his vehicles. Before I left we swapped phone numbers and a few details on what I was looking to get for my trade and vehicle price. The visit was no hassle and pressure free. He actually told me he had to take some time to do research on a fair trade price for my vehicle. No b.s small room tactics, waiting around, stupid monthly payment worksheets, or pressure to make a hastie decision. Within a few days Sean and Phil had worked out a great trade in value of my car and an awesome price for a factory ordered jeep! These two worked weekends and after hours to ensure I drove away with my dream Jeep. Aimee went above and beyond setting me up with not only financing but also with a partnered paint protection company. She made sure that detailed custom work was followed to a T. She even set me up with a loaner car while my Jeep was getting the protection applied. I cannot stress enough how happy I am that I made my purchase through this dealership. Thank you! Looking forward to taking my new Jeep down an uneven, bumpy, road less traveled! More

The easiest, most satisfying interaction at any dealership! Would recommend to everyone! Sean was easy going and understanding. Everyone made me feel comfortable. Thank you to everyone at CDJR dealership! Would recommend to everyone! Sean was easy going and understanding. Everyone made me feel comfortable. Thank you to everyone at CDJR More

Myself, my wife,our four children, and our dog were on our way to Look Park in Northampton Mass. We were traveling in our 2012 Chrysler Town and Country purchased from a dealer in W. Springfield, MA. Whil our way to Look Park in Northampton Mass. We were traveling in our 2012 Chrysler Town and Country purchased from a dealer in W. Springfield, MA. While on I-91 north our alternator light came on and the van started acting up with odd shifts and electronic failure. We pulled over twice. And after some coaxing made it to our destination, which is 30 miles from our home. I placed a call to Chrysler roadside assistance since the van had only 15,000 miles on it. They had me towed, family left at park, to Northampton Chrysler Dodge Jeep Ram. Being it was a late Saturday afternoon I was about to find out how bad off I was. Chrysler would not cover a rental vehicle. Since it was after 2:30p.m. there were no rental places open. My dealership friends in West Springfield offered no help either. Mr. Fanning who is the general manager offered a greatly needed hand. His dealership doesn't carry rentals. He allowed me to use his courtesy van to bring my family home. If not for his generosity I would've been saddled with cab fare or a three hour wait for a ride. When our van was fixed he had me picked up. I told him if the day came that I could purchase a vehicle. It would be at his store. Fast forward three months and I noticed a invite from Northampton Chrysler for their Green Tag event. Not thinking I had a chance for a new vehicle I decided to pay a visit for their Target gift card. Upon arrival I was greeted by name. I had brought my two boys aged 11 and 4. Never once was I bombarded with aggressive tactics or rhetoric as most of us are accustomed to at a dealership. After speaking with Mr. Fanning about a hypothetical purchase I was introduced to Sean Bannon who showed me some 2013 Ram 1500's. Not once throughout my time with him did he push me towards anything. I merely said what I would want, and what I could pay. Long story short. I now have a 2013 Ram 1500 express. I never dreamed this could happen. From Mr. Fanning to Sean, to Aimee the finance guru, and last but not least Phil the sales manager. I was treated like a person and not just a sale. So in closing if you need a vehicle, whether new or used. They are definitely worth the drive. And when I need a new Town and Country I will gladly drive by west springfield, get on 91 north and go to my friends at Northampton Chrysler Dodge Jeep Ram. More

Northampton Jeep was one of the best dealer experiences I have ever had. I live in Albany NY and none of the dealers wanted to make a deal. I called Northampton Jeep and spoke with Sean Bannon. They gave have ever had. I live in Albany NY and none of the dealers wanted to make a deal. I called Northampton Jeep and spoke with Sean Bannon. They gave me a deal I could not refuse. I drove out there on a Friday night and showed them my trade. On Monday Sean drove my brand new 2014 Jeep Grand Cherokee Overland to me in Albany. Sean took care of all the NYS DMV paperwork. I would highly recommend Northampton Jeep to anybody. They go the extra mile for their customers. I will be purchasing my next Jeep from them. More

I brought my jeep in for issues with the way it was running. I have previously been to three other garages who could not fix the issue. Within a short period of time, they diagnosed the problem, and fi running. I have previously been to three other garages who could not fix the issue. Within a short period of time, they diagnosed the problem, and fixed it for a great price. Ashley the shuttle driver was very nice and professional as well. Frank Alves has been a pleasure to work with, and I look forward to dealing with him, and his crew from now on. * * * * * David Schumacher More

Hands down ,best car buying experience ever ,everyone goes above and beyond, you tell them what you want and they make it happen.im just thrilled. If you have a problem they will fix it.do yourself a fav goes above and beyond, you tell them what you want and they make it happen.im just thrilled. If you have a problem they will fix it.do yourself a favor and shop here. Thank you all. Jerry. More