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Lia Chrysler Jeep Dodge RAM Northampton

Northampton, MA

4.9
151 Reviews

263 King St

Northampton, MA

01060

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Showing 151 reviews

July 13, 2021

From the moment we walked onto the showroom floor, Paul, our salesman was helpful. (he told us where the restroom was) We found the car exactly as described on cars.com on the sales lot. Paul was always re More

by coachjones22
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Folta
Jul 13, 2021 -

Lia Chrysler Jeep Dodge RAM Northampton responded

Thank you so much for taking the time to share this excellent review! We are honored to have had the opportunity to do business with you, and we are delighted that Paul provided you with 5-star service and made your visit an all-around success. It is our pleasure to assist you in any way possible, and we hope for an opportunity to work with you again in the future. We wish you the warmest congratulations on your new vehicle- on behalf of Paul and the entire team! Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

December 01, 2020

Amber was my sales representative at Lia Jeep/Dodge in Northampton. My car buying experience was awesome. I Would recommend this dealer to anyone looking for a car. Very professional and responsive to c More

by G.P
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amber
July 24, 2020

Take your car somewhere ELSE to be serviced!!!! Seriously people, do your research. Once they have your car it is going to be hard for you to get in touch with them. I actually had to show up to the More

by Mhemphill08
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
I don’t feel like throwing individual employees under the bus. This seems like a management problem.
November 12, 2019

Well worth the drive Only the best things to say about Lia. From the moment David Lee (salesman) picked up my call to the morning Bob (driver) dropped brand new Jeep Wrang More

by Sandy Dylak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Lee
November 11, 2019

Do NOT take your car here for service, incompetence! 11-13-19 UPDATE now I know why Rachel was pressuring me to buy new bulbs, she knew they had broken the drivers side one. I had the passenger side one More

by DCMA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rachel Hawkins, Jeanine Deangelis
August 24, 2019

Don't Waste Your Time !! I should have taken my hint of things to come when I waited for hours for the salesperson to call me back with some numbers, only to find out that she More

by BoW
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Amber
August 08, 2019

Do not buy used car here Bought a used 2012 Compass from them, first day I had it brought it to Firestone to do a visual check for any issues, and Firestone determined that th More

by Taken for a ride
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
service manager
July 21, 2019

Do Not Buy A Car Here Awful service. Unprofessional. Empty promises. Told me I would have my car and did not get it until 5 to 6 days after. When I came to get it, the car More

by TheGreatOutdoors
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeremy
May 03, 2019

***Warning*** My 70 y/o mother bought a 2017 Dodge Charger from these people in July 2018. It has been nothing but headaches dealing with them ever since. It took More

by Radamski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Christopher Fay, Robin Derose, Anissa Giannini, Jeremy Stone
January 28, 2019

Ram Rebel One of my most positive buying experiences of the past ten years for me. Excellent detailing of new vehicle and great staff. Financing paperwork was More

by Rebelyell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Evan Blanchette
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