Lia Chrysler Jeep Dodge RAM Northampton

***Warning*** My 70 y/o mother bought a 2017 Dodge Charger from these people in July 2018. It has been nothing but headaches dealing with them ever since. It took My 70 y/o mother bought a 2017 Dodge Charger from these people in July 2018. It has been nothing but headaches dealing with them ever since. It took her 3 times to get the car detailed as promised and when they finally did it was done poorly. There were several other issues that she uncovered and each took multiple efforts to get addressed (cracked vanity mirror, broken muffler extension etc..). In January 2019 the battery died for no apparent reason, the car was under warranty at the time. They supposedly tested the car and found nothing wrong. On April 5th the battery dies again, warranty has now expired. She has the car towed to Lia. They claim they have no record of the car being there in January. This time testing supposedly shows that the radio isn't turning off properly and is draining the battery. Since the car is no longer under warranty it will now cost $1K. While speaking with the Service Manager he slips up and makes mention of the car being there in January, which supposedly they didn't have record of. HMMMM.... She also speaks to the General Manager about this and the prior issues. She dismisses everything because she is new and this all happened before she started. It has now been a month and after many calls and visits the radio is still not in stock. They've been, snarky, arrogant and rude in most of her interactions. And they have now told her that they have no idea when the radio will be available. They gave her a refund for the money she paid for the radio and told her she is on her own. Don't do business with these clowns. More

Ram Rebel One of my most positive buying experiences of the past ten years for me. Excellent detailing of new vehicle and great staff. Financing paperwork was One of my most positive buying experiences of the past ten years for me. Excellent detailing of new vehicle and great staff. Financing paperwork was super fast. Evan is your man to see in sales.. More

Friendly Professional Honest I just completed a used car purchase and trade in at Lia Chrysler Jeep Dodge RAM Northampton. I was very much impressed with the overall experience. H I just completed a used car purchase and trade in at Lia Chrysler Jeep Dodge RAM Northampton. I was very much impressed with the overall experience. Having been to two other dealerships before Lia I was not looking forward to the experience. To my surprise everything went exceedingly well. I was greeted as soon as I entered the sales floor. My sales professional was very attentive and went straight to work finding a vehicle as we discussed what I had in mind. Within minutes I was presented with two vehicles that fit the bill and was test driving one. While I looked at new cars my trade-in was being appraised and I was presented with a fair offer for the trade, no haggling necessary! The entire deal went smooth, I never felt pressured and was treated honestly start to finish. The business manager was extremely helpful in explaining the warranty options and coverage's. All in all this was the most pleasant experience I have had purchasing a car in 50 years. Thank you Lia...very happy with the service!! More

Excellent Sales Team and Excellent Experience The sales team at Lia Jeep is the most professional and courteous teams we have come across in shopping for our Jeep. The entire purchasing experien The sales team at Lia Jeep is the most professional and courteous teams we have come across in shopping for our Jeep. The entire purchasing experience from our sales consultant, Eric Wright, to the sales manager Trevor, to the GM Fred and Financing Consultant John worked as a team in the most pleasant and courteous manner. This team is truly an asset to the Lia family of dealerships. Due to our unpleasant experience at another dealership, we went into Lia around 7 PM. Even though the dealership closed at 8 PM, they accommodated us in buying our Jeep and stayed until around 9:45 PM to get the deal finalized to our satisfaction in a pleasant and professional manner even though it was way beyond their closing hours, you would have never known based on the positive attitude of the staff. I would recommend the dealership to anyone shopping for a vehicle. More

Terrible experience buying our Dodge Ram 2500 Terrible truck buying experience. Unorganized, lies, and three days sitting in dealership to complete purchase. On fourth day, my husband has been at Terrible truck buying experience. Unorganized, lies, and three days sitting in dealership to complete purchase. On fourth day, my husband has been at dealership over four hours because truck failed inspection this morning for bad ball joints! More

Well.. Not friendly to work with as compared to other dealers. Not competitive when it came to the final numbers on both trade and purchase. At one point our Not friendly to work with as compared to other dealers. Not competitive when it came to the final numbers on both trade and purchase. At one point our salesman Josh L completely stopped responding to communication. More

Getting or looking for a new car see Audra!! Was searching for a new car and saw Audra, she’s simply amazing knows just what she’s talking about and gets you in just what you want! She made the p Was searching for a new car and saw Audra, she’s simply amazing knows just what she’s talking about and gets you in just what you want! She made the process extremely simple and not frustrating and she doesn’t push like other sales people do! More

Ask for Audra , she's rad. She followed up with me as I made the 250 mile journey to the dealership and was great through the whole process. I'd like my car less if , she's rad. She followed up with me as I made the 250 mile journey to the dealership and was great through the whole process. I'd like my car less if she was less cool. More

Experience was fantastic! Everything about Lia in North Hampton was great. Eric Wright was my salesman and he was willing to put the effort and time into making my car buying e Everything about Lia in North Hampton was great. Eric Wright was my salesman and he was willing to put the effort and time into making my car buying experience smooth. I would highly recommend this dealership and all of the employees to anyone looking to buy a vehicle! More

Best experience buying a behicle Easiest car buying experience I’ve ever had, quick and easy and got A great deal, will defiantly do business again! Quick and easy no issues.. Easiest car buying experience I’ve ever had, quick and easy and got A great deal, will defiantly do business again! Quick and easy no issues.. More