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Lia Honda Brewster

Brewster, NY

4.9
645 Reviews

899 NY-22

Brewster, NY

10509

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Showing 645 reviews

May 20, 2023

Victoria Lutek was pleasant. My wait time was not bad at all. I was out sooner than I anticipated and I was able to go about the rest of my day as planned, thank you! More

by adelanna03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Lutek
May 23, 2023 -

Lia Honda Brewster responded

Thanks so much for your kind feedback on Victoria! Your complete satisfaction is the reason behind everything we do, so we're glad Victoria handled your vehicle's visit with great care and diligence, to return you to the rest of your day in a timely manner. Please come back and see us again some day!

May 18, 2023

I have been with Lia Honda for years now and absolutely love the new Repair Shop. Chris Grasso assisted me with Spring car maintenance and finished with a car wash! More

by ElizabethTyrrell2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Grasso
May 23, 2023 -

Lia Honda Brewster responded

Hi, Elizabeth! Thanks for stopping by to tell us how much you enjoyed working with Chris in our service department. We're so pleased your experience was pleasant and valuable. Looking forward to ensuring the same circumstances at your next appointment!

May 13, 2023

Anthony Esemplare Was a pleasure to work with on my purchase. Everything went smoothly and I love my new pilot. More

by jocchicone1432
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Esemplare, William Darnell
May 17, 2023 -

Lia Honda Brewster responded

Thanks for the fantastic review of Anthony! We're delighted you love your new Pilot and we really appreciate knowing how pleased you were with Anthony's assistance to close this deal. Best wishes for happiness and satisfaction in your upcoming travels, from all of us at Lia Honda!

May 12, 2023

Kole Verner was pleasant and explained the service of my car in detail. I would recommend to others. More

by mahoney10509
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kole Verner
May 12, 2023 -

Lia Honda Brewster responded

Great! Thank you for sharing thoughtful feedback on your visit with Kole. Your total satisfaction is our top priority, and it sounds like Kole provided you with the care and insight you needed to make this a satisfying experience. Looking forward to ensuring the same at your next appointment. See you then!

May 11, 2023

Chris Larson was a consummate professional. Simply stated, he promised and delivered. Chris was pleasant, well informed and responded in a timely manner to all emails, telephone calls and que More

by woshea
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chris Larson
May 12, 2023 -

Lia Honda Brewster responded

Thanks for your lovely review of Chris! We're delighted you enjoyed a well-communicated purchase transaction on account of Chris's diligence and support. Congrats on the new Honda! We hope you absolutely love it!

May 11, 2023

Great service as expected. My service rep Jon Ayala was personable, very thorough and knowledgeable...great job! More

by Gayle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Benfari, Kira Bueti, Jon Ayala
May 12, 2023 -

Lia Honda Brewster responded

Excellent! Thanks for your kind review, Gayle. Nothing means more to us than your total satisfaction, so we're pleased Jon made sure you were very well taken care of on this service visit. Please don't hesitate to call when we may assist you again. It's always our pleasure!

May 05, 2023

Highly do not recommend this place. Just another sketchy dealership full of professional liars. We went to pick up a car everything was taken care of and ready to go and as they handed More

by ocoknell0
Sales Price Transparency
Finance Experience
Recommend Dealer
No
Employees Worked With
roy morel GSM
May 12, 2023 -

Lia Honda Brewster responded

Katelyn, we apologize that our efforts did not meet your needs. While we understand you have a different perspective on what took place, we wanted to provide some context to help clarify the situation. After you looked at several different Pilots, most of which were certified, your favorite one happened to be non-certified. We explained why certification of this one would not be possible and you decided against the purchase. We completely respect your decision to pass on this vehicle, and that is all there is to it. Please give me a call if there's anything further you'd like to discuss. Todd Lemay General Manager Lia Honda Brewster tlemay@liacars.com (845) 363 - 6397

May 12, 2023 -

ocoknell0 responded

We did not look at several pilots we looked at the only one we were interested in that was advertised as certified on the Brewster Honda website and was never mentioned there was a possibility it wasn't certified until day of purchase. Which in it of its self is complete xx based on the miles and years of the vehicle. It was a classic bait and switch because your sales manager corey at the last second while providing receipts for the deposit refund offered the original deal of "certifying it" for the original price to save the deal. Anyone reading this exchange, I hope you see they're lying through their teeth to save their image against all of their bad reviews on many platforms including the BBB. I have spoken with many others in the the surrounding areas in local public facebook groups and all have terrible things to say about this location! Do your research! Avoid them at all costs. Danbury Honda and Friendly Honda in Poughkeepsie are highly reputable compared to this poor excuse of a business.

May 03, 2023

As in the past, Lia Honda gave me great service, Anthony Esenplare, was my salesman and he made sure I ws made aware all of the choices that were available and helped me make the best decision. I will be re More

by fgranger
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Esenplare
May 03, 2023 -

fgranger responded

That above review is valid as I submitted it

May 12, 2023 -

Lia Honda Brewster responded

Frank, thank you for your thoughtful review of Anthony! We sincerely appreciate your continued business. Congratulations on the new-to-you Honda! We graciously look forward to being of service to you again, and until then we wish you many safe and pleasant travels, from everyone at Lia Honda!

May 02, 2023

Mike Tolliver the best salesman if you need any held he will provide you with the services and assistance to get you in a new car thank you More

by Rosselbare
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Tolliver
May 12, 2023 -

Lia Honda Brewster responded

Thanks for sharing positive feedback on your fantastic dealership experience with Mike! We're glad he gave you the support and guidance you needed to close the deal on the vehicle you wanted. Congratulations! Best wishes for amazing travels in your future, from all of us at Lia Honda!

May 02, 2023

Outstanding sales process, beginning with online engagement and finishing at the dealership. Barry Weiss in sales was diligent and customer focused; Cory in Finance was skilled and efficient, and Ir More

by Changeit.pm
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cory (Finance Manager), Barry Weiss, Irene Powell
May 12, 2023 -

Lia Honda Brewster responded

Awesome! Thank you for taking a moment to give credit to Barry, Corey, and Irene for the seamless purchase transaction you experienced with us. We're thrilled to hear it. Congrats on your new Honda! We wish you so much happiness on the roads and highways you'll travel, from the whole team at Lia Honda!

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