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Lia Honda Enfield
Enfield, CT
386 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 386 reviews
March 11, 2020
From Service to Sales and back to Service! I took my 2007 Honda CRV in for some repairs last spring. I had the car for about 12.5 years. I was always good about have the oil changed, brakes rep I took my 2007 Honda CRV in for some repairs last spring. I had the car for about 12.5 years. I was always good about have the oil changed, brakes replaced and other minor repairs, but not much else. It was getting to about 190k miles and things that should have been maintained (i.e. shocks and struts) that weren't needed to be replaced. I recently had a new alternator put in and with the new repairs that were required, I figured it was probably best to go back to having a car payment rather than putting all this money into an older car that had served me quite well. This is where Jesse Robles comes into the picture. When my car was being serviced, he was amazing at keeping me up-to-date with the progress as well as walking me through what repairs were critical to have done immediately and which ones could wait (due to the total of the needed repairs growing). At no point did I feel pressured into agreeing to any repairs. I had such a positive experience dealing with him that I decided to buy my next Honda from Lia Honda in Enfield and I did. I just took it in for its first oil change and was lucky enough to get Jesse again as my Service Adviser. Another great experience! Lia Honda will definitely be my go-to for all of my future service needs! THANK YOU JESSE ROBLES! More
by HRV_2019
Employees Worked With
Jesse Robles
February 29, 2020
Oil change Best service @ Lia's Honda Service dept. Jesse Robles Jr was very attendance, explain every thing that what will take place, proceed to show me wh Best service @ Lia's Honda Service dept. Jesse Robles Jr was very attendance, explain every thing that what will take place, proceed to show me where the customer lounge was, coffee, papers were available, & said it b an hr to 90mins 4 wait, was in 2 tell me that the vehicle was all sevice in less than 25 mins. Explain 2 me all the process that they did on the truck, from the receipt u receive,& than showed me where 2 go 4 payment. Very curtiuos & the place is emaculate. I'm always impress by how this dealership is so efficient as well. Keep up the good work. Sincerely, Norma Mcgarry More
by 477norma
Employees Worked With
Jesse Robles Jr, Greg Palm
February 27, 2020
Lia Honda is Way Better Than Balise Honda! Balise Honda in West Springfield wouldn't so much as return a phone call from me even after calling multiple times so I switched to Lia Honda in Enfie Balise Honda in West Springfield wouldn't so much as return a phone call from me even after calling multiple times so I switched to Lia Honda in Enfield, CT. They were AMAZING! Night and day difference! Ask for Greg Palm! He was FANTASTIC! More
by mikesorcinelli
Employees Worked With
Greg Palm
February 18, 2020
I have been very satisfied with the Honda team from purchasing two Honda's at Lia Honda to ongoing Service. The Service group (Stephen Cravsic) was very helpful and pleasant to work with. purchasing two Honda's at Lia Honda to ongoing Service. The Service group (Stephen Cravsic) was very helpful and pleasant to work with. More
by donna.megliola
Employees Worked With
Steve Crafsic
January 21, 2020
Jesse Robles was such a polite and pleasant associate at Lia. I went in for an oil change and bent wiper blades. Service was quick, no tricks, and no hidden agenda I was in and out rather quickly. I'll be g Lia. I went in for an oil change and bent wiper blades. Service was quick, no tricks, and no hidden agenda I was in and out rather quickly. I'll be going again for any future service. More
by jwheelock06
Employees Worked With
Jesse Robles
January 17, 2020
Oil change I went to Lia Honda for an oil change. Jon Alamo was very helpful and informative. We have been customers since 2008. This is our second vehicle purch I went to Lia Honda for an oil change. Jon Alamo was very helpful and informative. We have been customers since 2008. This is our second vehicle purchased from Lia Honda. More
by rhshealer
Employees Worked With
Jon Alaimo
January 13, 2020
Unpleasant Experience I am sorry to share that me and my wife didn’t have a pleasant experience at Lia Honda location at Enfield, CT. We have been looking for a pre-owned H I am sorry to share that me and my wife didn’t have a pleasant experience at Lia Honda location at Enfield, CT. We have been looking for a pre-owned Honda CR-V 2018 and have visited several local dealerships. We saw a pre-owned Honda CR-V at Lia Honda at Enfield and called to make sure it was available. We drove for almost an hour to this location and we met a salesperson named Mr. Troy. Mr. Troy has a flat affect and doesn’t seem too motivated. However, we took a test drive and liked the car. When we sat down and asked to negotiate the price, Mr. Troy told us that the listed price is firm and made sarcastic comments for even asking for a better price. As I explained that we were hoping to get it at a better price possibly a thousand lesser than it is listed, he seemed upset and said, “Ok, we are done here”. He then pretended to do some other stuff and completely ignored us. Me and my wife felt that it was very disrespectful of him. He could have disagreed politely. It was quite an unusual experience as every dealership we had visited so far have some wiggle room for price nogotiation. We left disappointed and in some ways insulted. Later in the afternoon, he sent us a text, offering the vehicle for $1000 less, the price that we were willing to pay. However, because of his attitude and way he treated us, we didn’t want to deal with him anymore. I hope Mr. Troy will treat others with more respect. More
by DonT
Employees Worked With
Troy Conlin
January 09, 2020
A Wonderful Experience, My recent experience with salesman John Bycenski was a total pleasure! He is very personable and knowledgeable, taking the time to explain all the ne My recent experience with salesman John Bycenski was a total pleasure! He is very personable and knowledgeable, taking the time to explain all the new features on my CR-V. I felt no pressure to buy from John, unlike my experience at another dealership. I thank you John and will recommend you to others. I appreciate your personal follow up thank you to me, that is a first!! More
by Neg3557
Employees Worked With
Jason Lawlor, John Bycenski
January 05, 2020
Stephen Crafsic at Lia Honda service made my first service appointment for my 2018 Honda CR-V effortless! Thank you for all of your help. service appointment for my 2018 Honda CR-V effortless! Thank you for all of your help. More
by Robin
Employees Worked With
John Bycenski, Steve Crafsic
December 18, 2019
Greg Palm was the person who greeted me at the service bay. Quickly found my records and knew exactly what was needed that day. I was on a time constraint but was done in plenty of time to get to my next bay. Quickly found my records and knew exactly what was needed that day. I was on a time constraint but was done in plenty of time to get to my next appointment. Very knowledgeable by the way! More
by Gloria
Employees Worked With
Greg Palm
