Lia Honda Enfield

Easy to work with. Professional and fun experience. I work and live here in town. I generally dislike car buying because I always feel like I'm being sold and under pressure the entire time. Justin was I work and live here in town. I generally dislike car buying because I always feel like I'm being sold and under pressure the entire time. Justin was more focused on teaching me about the new technology and comparing the options that I forgot all about that and when it was time to make a decision it wasn't even a question. Becasue after the education the car for me was very obvious. Was the easiest and most pleasurable car buying experience I've ever had. Mike in the business office was great as well. He cares about the people in his office. That's apparent .5 stars More

Helped me out I went into the dealership with the idea of buying a pre-owned SUV and I came out a satisfied customer, they worked and did their best to offer me a p I went into the dealership with the idea of buying a pre-owned SUV and I came out a satisfied customer, they worked and did their best to offer me a price for my previous vehicle as a trade in and I came out with a good deal and a nice smooth drive to work in my new Honda CR-V, i would personally recommend my man Justin Provost to help you with a good car buying experience. More

Rude attitude!! What a horrible experience!! I went in to possibly purchase a 2015 SUV advertised for $16990. Took it for a test drive, informed him that the brakes w What a horrible experience!! I went in to possibly purchase a 2015 SUV advertised for $16990. Took it for a test drive, informed him that the brakes were scraping, he even felt it as we exited the highway. When we got back I looked at the rotors and they were visibly worn with grooves, very obvious. After the test drive and talking with the sales guy, they wouldn't even come down in price by $200. It was late so I told him I'd return to check out the entire vehicle to make sure everything worked as it should before spending that much money. Sales man said he'd contact me if anything changes. 2 days later the price drops. Sales man never contacted me. I sent him an email to say I'd be in after work to check out the car. No response. I showed up looked it over. Everything worked. So I then asked to take it to my mechanic. By this time, this rude manager is listening in on our conversation, pretty rude, so I was to contact him to let him know time and day. I then asked if they would be willing to replace the brakes and rotors and tires, which I was very surprised even passed the safety inspection. I guess they don't have very high safety standards. That's when this obnoxiously rude manager came out of his office with a chip on his shoulder and a very bad attitude. (first office on left next to showroom floor, heading to the back) he never introduced himself or gave his name. He proceeded to tell me with his very arrogant attitude that I've spent enough time checking out the car, it's selling as it is and if I don't like it then walk out, I tried to explain to him about the tires and rotors but I couldn't even get a word in. He said again just walk out, this isn't the truck for you. Which is exactly what I did. Apparently he didn't want my mechanic to look at it, he didn't like that I was paying cash and I believe he also heard me telling the sales man that I was also looking at two other vehicles at other dealerships. Wow, to throw away a potential customer back in the day, was unheard of. I guess Lia got to big for their britches and forgot what's important. Service, customer satisfaction, and integrity. Well let me tell you Mr high and mighty; number one, if I'm spending over $17000.00 of my hard earned cash on a used vehicle, I expect it to be up to safety standards and not have to go out and spend another $1200 to $1400 to be safe enough for my granddaughters to ride in. Number two, I should be able to take my time checking out the vehicle and having a mechanic check it out. And number three, after this experience and waste of time, I wouldn't buy a car from Lia if it was the only dealership within 1000 miles. I hope I got the right manager because like I said, he never introduced himself. All in all, horrible experience and attitude from a very little man. More

Organized I came into Lia honda and Justin greeted himself to my boyfriend and I immediately. I already knew walking into the dealership exactly what I wanted a I came into Lia honda and Justin greeted himself to my boyfriend and I immediately. I already knew walking into the dealership exactly what I wanted and was hoping for a quick, easy, and painless experience as it was llmy first time leasing a new car, which I'm happy to say it was. They were able to put me in exactly what I wanted. Justin and Mike in finance were both very knowledgeable and a pleasure to work with while we dealt with insurance over the phone which I felt was very accommodating especially because mother was involved over the phone as well helping with everything. I picked up my new car the next day and I love it. Justin did great on the delivery process showing me all the neat features on my new Civic. It was clean,gassed up, and plates were put on. Thanks Justin! I'll be sure to let everyone know to come see you at Lia honda!!! You guys rock!! More

Excellent buying experience! Edwin did everything possible to meet our particular vehicle needs and preferences, kept us informed of our options and worked hard to get us the prec Edwin did everything possible to meet our particular vehicle needs and preferences, kept us informed of our options and worked hard to get us the precise vehicle that we desired. Without his going the extra mile to help us find the right car, equipped the way we wanted, we would have walked away without buying. Michael Loper also guided us through the financing with clarity and concern for helping us get the best financing deal available. Overall just a gfeat buying experience. We would definitely recommend Lia, and Edwin and Michael to our friends and relatives. Thanks Guys. More

Perfect 10 I just bought the third new Honda for my family from Lia Honda of Enfield, a Pilot in 2014, a Civic in 2015, and this week I bought a Civic Touring fo I just bought the third new Honda for my family from Lia Honda of Enfield, a Pilot in 2014, a Civic in 2015, and this week I bought a Civic Touring for myself. The reason I keep coming back to Lia Honda of Enfield is the outstanding service that has been provided by John Bycenski during the buying process, including selection of the model, selection of the options, reviewing the advantages for either a choice of a new 2017 versus a new 2018 model, describing the various financing options and finalizing the purchase; and, of course, showing me a similar model with a comprehensive walk-around of the car to give me a “hands on” demonstration of the car’s features prior to my test drive. The best part of the buying experience for me was the orientation John gave to me for my new car when I came to pick it up. John was patient and helpful when I did a through walk-around of my new car. John then set-up my smart phone to link to the car’s electronics package, helped me understand and, where applicable, set up the other electronic features such as Navigation, Audio, and Climate Control. John gave me a complete demo and explanation of the enhanced safety features of my new Civic including Lane Departure, Collision, Mitigation and Adaptive Cruise Control. John’s attention to detail found a missing valve cap on one of my tires and replaced it on the spot. The vehicle I drove away was spotless, attesting to the diligence and the fine work of the Lia Honda service staff. Melissa in Service has also been great, although the only time I see her is at oil changes for the other two Hondas, which isn't very often. Overall, my buying experience with John in specific and Lia Honda in general would be rated “Perfect 10s” across the board. More

Quick, Easy, Friendly Process We just bought a car from Lia this past week - the whole process was amazing! My salesperson, Troy, was knowledgeable, friendly and SO helpful! He has We just bought a car from Lia this past week - the whole process was amazing! My salesperson, Troy, was knowledgeable, friendly and SO helpful! He has us leaving there on Sunday knowing we were making the best decision for our family! We are so grateful to the whole staff at Lia who made this such a pleasant, quick, experience. We love our new car so far and will certainly recommend them in the future! And a special thank you to Jon Alaimo who referred us to this dealership! Great experience! Jason did the final paperwork and was great as well! I'm sure others helped, those are the only names I remember! More