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Lia Honda Northampton

Northampton, MA

4.9
565 Reviews

293 King St

Northampton, MA

01060

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Showing 565 reviews

November 17, 2023

Honda Lia is consistent with it's service to the customer. Even when service is taking extra time, they keep you well informed. Jaime Andrzeicik always updates you as to what is going on. More

by fjcof
Service Time
Recommend Dealer
Yes
Employees Worked With
Jaime Andrzeicik
Nov 21, 2023 -

Lia Honda Northampton responded

Thank you for sharing positive feedback! We're pleased you had another great service experience with us, and that Jaime made sure your vehicle was well taken care of. We appreciate your kind words and look forward to seeing you at your next visit!

November 14, 2023

Our experience with Zahran Zafar could not have been more wonderful. Car buying , by its nature, has many stresses, but we forgot them while working out our purchase with Zahran. Excellent and patient and th More

by katyrbick
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zahran Zafar
Nov 15, 2023 -

Lia Honda Northampton responded

Thanks so much for your stellar review of Zahran! Nothing means more to us than your satisfaction, so we're pleased Zahran did everything he could to make sure your transaction was smooth. Congratulations! Best wishes for amazing holiday travels in your new Honda!

November 14, 2023

Major concern is no guarantee of ride to work when having vehicle serviced. Recent experience with Desiree Frank was very good… she was very nice and helpful. More

by Gypsy
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Frank
Nov 21, 2023 -

Lia Honda Northampton responded

Thank you for taking the time to share your recent experience with Desiree! We appreciate your kind words and are pleased to hear that your interaction with Desiree was pleasant. We acknowledge the fact that there is no guarantee that Uber/Lyft service will be available and we sincerely apologize for the inconvenience this causes. We're actively reviewing our service procedures to identify areas where we can improve and provide an even better experience for our customers. We're happy to be of service to you, and hope you'll continue to choose Lia Honda for your service needs.

November 10, 2023

This was our first experience with Lia Honda, Northampton. I had an excellent Salesman, Alexander Champagne. He was very knowledgeable and easy to work with. More

by tami.maurice
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexander Champagne
Nov 13, 2023 -

Lia Honda Northampton responded

Congratulations on your new Honda, Tami! We're thrilled you enjoyed a pleasant and supportive buying experience with Alexander, and we appreciate your fantastic feedback. We wish many happy travels to you in your new ride, from all of us at Lia Honda!

November 09, 2023

This was our first experience with Lia Honda, Northampton. The salesman, Zahran Zafar, was extremely knowledgeable about the Honda Pilot and helped us through the entire process. I was impresse More

by goddarda
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ally Rock, Zahran Zafar
Nov 10, 2023 -

Lia Honda Northampton responded

Thanks for taking a moment to let us know how helpful you found this experience! We're delighted Zahran provided you with all the answers you needed to make sure you were completely satisfied with your decisions. Congrats on the new Honda, and best wishes for happiness in all your travels to come!

November 09, 2023

I am very pleased with this dealer and their service. They go above and beyond to help you and make sure you are completely satisfied! Desire Frank the service advisor was very attentive and even follo More

by Sanchezisuel77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Frank
Nov 09, 2023 -

Lia Honda Northampton responded

Thank you for your trust in our service team! We're happy Desiree provided you with a thorough and attentive visit. Please don't hesitate to give us a call the next time we may assist you. It's always our pleasure!

November 08, 2023

Great service and reliable, pretty car. The salesman helped me learn most of the important things that are new to cars since my last. More

by Paul Water
Recommend Dealer
Yes
Employees Worked With
Alexander Champagne, Amber Brainerd
Nov 08, 2023 -

Lia Honda Northampton responded

Congratulations on your new Honda, Paul! We're thrilled you enjoyed a pleasant and supportive buying experience with us, and we appreciate your fantastic feedback. We wish many happy travels to you in your new ride, from all of us at Lia Honda!

November 05, 2023

Lia Honda are excellent all around from sales to services. I would recommend them to anyone. More

by pczgawron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale Stanisewski, Ally Rock, Joe Dubuc, Exavier Adorno
Nov 06, 2023 -

Lia Honda Northampton responded

Thank you for honoring us with your patronage over the years. We're so pleased our team continues to serve you well. Get in touch the next time we may be of assistance. We're here for you!

November 02, 2023

I am a customer of Lia Honda Northampton since 2001. I have purchased 6 Hondas. They are easy to work with and have an outstanding service department which is brings up back. More

by tomj83969
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Krysta , Ally Rock, Amber Brainerd
Nov 02, 2023 -

Lia Honda Northampton responded

Thank you for honoring us with your patronage over the years. We're so pleased our team continues to serve you well. Get in touch the next time we may be of assistance. We're always here for you!

Nov 02, 2023 -

tomj83969 responded

I just want to add how helpful, patient, and skilled Amber Brainerd was in assisting us. We bought a new Honda CR/V and traded in 2 used Hondas, and Amber was with us through all of the various steps we needed to complete the transaction. She’s just terrific!

November 02, 2023

Amber Brainerd at this dealership was absolutely the best most helpful out of 7 dealerships More

by Wilma Flintstone
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Amber Brainerd, Joe Dubuc
Nov 03, 2023 -

Lia Honda Northampton responded

Wilma, thanks for taking a moment to let us know how helpful you found this visit! We're delighted Amber provided you with all the answers you needed to make this a positive experience. We wish you pleasant travels this holiday season, from the whole team at Lia Honda!

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