Lia Honda Williamsville

My wife and I have purchased vehicles from many different dealers and sales people over the years. Antoun Ibrahim is perhaps the best salesperson we have ever had the pleasure of dealing with. He was profe dealers and sales people over the years. Antoun Ibrahim is perhaps the best salesperson we have ever had the pleasure of dealing with. He was professional, friendly, extremely helpful and very courteous. We would highly recommend Antoun Ibrahim to anyone looking to purchase a honda vehicle. My single recommendation to the dealership concerns returning customers. We had previously purchased a 2019 honda from Lia. We purchased the extended warranty on that vehicle which we used as a trade in on our most recent purchase. It would be helpful if the dealership checked as to whether or not there was a prorated refund due to a customer who had previously done business with them. We will get the money back but it will be 6 weeks or so to get that. Apparently had this been mentioned at the time the new warranty was purchased it could have been used to reduce the amount of the new purchase. This would have been preferable. Not trying to make a huge deal of it but again would be nicer if that had been known based on looking at a customers history with the dealership which was done after the fact in this case More

Mr. Antoun Ibrahim was a true gentleman and took good care of my wife and myself. A great asset to lia Honda for sure!!!! care of my wife and myself. A great asset to lia Honda for sure!!!! More

I took my car in for an inspection and it turned out, I needed some work done. Lourie Bruner explained what was needed and her team was able to get the work done quickly. Everyone at the dealership was ver needed some work done. Lourie Bruner explained what was needed and her team was able to get the work done quickly. Everyone at the dealership was very friendly and helpful. More

Lourie Bruner has assisted me for several years and has been a valued member of your team. been a valued member of your team. More

LOURIE BRUNER HAS BEEN OUR SERVICE REP FOR 12 YEARS. SHE ALWAYS IS THERE TO HELP US WITH GETTING OUR CAR IN FOR SERVICE AS SOON AS POSSIBLE. SHE IS A KEEPER--DO NOT LET GO. THAT IS WHY I KEEP COMING SHE ALWAYS IS THERE TO HELP US WITH GETTING OUR CAR IN FOR SERVICE AS SOON AS POSSIBLE. SHE IS A KEEPER--DO NOT LET GO. THAT IS WHY I KEEP COMING BACK TO LIA HONDA FOR SALES AND SERVICE. More

JONATHAN HOOVER WAS SUPERB. NICE AND FRIENDLY. TOOK TIME TO ADDRESS ALL OUR CONCERNS. VERY PLEASE. NICE AND FRIENDLY. TOOK TIME TO ADDRESS ALL OUR CONCERNS. VERY PLEASE. More

Anthonona Alvarado came out to greet me when i got there She was very pleasant and knowledgeable. She was very pleasant and knowledgeable. More

After I purchased my vehicle I returned to have a protective coating applied. I didn’t have an appointment and when I arrived It was actually very busy in the service department. The staff let me kno protective coating applied. I didn’t have an appointment and when I arrived It was actually very busy in the service department. The staff let me know that it usually takes over an hour to apply however it would be longer due to the workload. I thought the customer service was excellent. I didn’t have an appointment, they were up front about time and offered suggestions. Additionally, the car was ready before the initial time stated it would be done. More

I recently had to have an electrical problem fixed on my Civic. Working with Anthonena Alvarado was such a pleasure. She knows what she's talking about, and explained the work that was needed and the proj Civic. Working with Anthonena Alvarado was such a pleasure. She knows what she's talking about, and explained the work that was needed and the projected time it would take very clearly. She called me every morning to give an update which was so appreciated. I have had too many experiences when I was promised a call back that never came. I hope I don't have any more problems with the car, but if I do I would request to work with her. Thank you Anthonena! More

Laurie Bruner has always taken the time to discuss my concerns and advise me as to the best service and cost for my vehicle. concerns and advise me as to the best service and cost for my vehicle. More