Lia Honda Williamsville

I rarely write reviews, but Lia on Transit was outstanding! I cannot say more about the exceptional treatment I received in purchasing my new CRV-EX (with navigation system). I thoroughly researched this car o I cannot say more about the exceptional treatment I received in purchasing my new CRV-EX (with navigation system). I thoroughly researched this car online, so I knew precisely what I wished to buy. Then I went to all 3 local dealerships that had the car on the lot, so I could get a test drive and to see what they could offer me. The car itself was the same in all cases, except for color, so my decision was based on the dealer qualities below: * integrity (no games or false pricing / financing numbers) * knowledgeability about the vehicle * sincere interest in meeting my needs, NOT THEIRS On all counts, Lia gets a SOLID 10, while the other two get composite scores of BELOW 5. If you are looking to buy a Honda, go straight to Lia. More

The biggest waste of time with a very arrogant dealership Back in sept of 1997 my mom purchased a black Honda Accord lx from what was then Honda village. The dealer that help us everyone reffered to as Robert Back in sept of 1997 my mom purchased a black Honda Accord lx from what was then Honda village. The dealer that help us everyone reffered to as Robert JR. After over 100,000miles and nearly 20years I decided if mom couldn't buy a replacement I should. I figured why not return to the same dealership since it went so well before? Unfortunately the place has not changed for the better. It's full of the typical corporate garbage and has total disregard for people. All while insisting customer service is important to them. Michael Taylor was the only person I still recognize there. On 6/3/15 I went in and was greeted by Gerald Holmes. I spent a good amount of time looking over the inventory picking two cars that interested me. All while being questioned by Gerald "what do you do, who do you do it for, tell me about your family, what you need the car for"? So annoying Then I went on a test drive. While on the drive Gerald told me the sales manager would be willing to negotiate with in reason on the white car. Once we returned to the dealership I asked to examine the car on a lift for rust and such. I was then told its closing time but if I returned tomorrow he would be certain to be there to help me out. I reluctantly agreed to come back yet another day. I returned on 6/4/15 and was greeted by Shawn Martin who said Gerald asked him to help me. Wow! I guess I wasn't important and they didn't want to sell me a car? Shawn got the car on the lift I carefully inspected it and determined it was a decent used car I wanted to buy. Shawn sat me down and went to see the sales manager. I then over hear them discussing how "well versed I am at buying cars and he buy cars". How funny they think I'm a wholesaler. Shawn then instantly returns with a quote for sticker price, plus taxes and fees. How insulting! Since they were being unreasonable I did the same and made a offer. Once again Shawn went over to the sales manager and returned instantly. This time no counter but a "no thank you" it was pay sticker or else! two days wasted on their foolishness. They were so paranoid because I was an educated comsumer they didn't sell a car they have been holding since April. Warning if they are this paranoid about you knowing how to select and buy a good car clearly they are hiding something?? Robin Greenwood (general manager) and Chris Michienzi (sales manager) why didn't you just look up my address and clearly you would see my mom's service history and purchase record from the old accord? You'd clearly see us. As for your claim of me buying cars yes I've purchased and restored cars from the 1960s and I'm very educated in the area. I currently own 4 and played with cars my entire life. But I'm certainly not a wholesaler as you've suggested. But now I can assure you me and my mother will not be customers of Lia honda. I've never been so insulted. Sincerely T williams More

Effortless Purchase I've purchased 9 Honda's over the past 30 years, the last 4 from Mike Taylor. Mike's a pro and makes the car purchasing process a pleasure. I highly r I've purchased 9 Honda's over the past 30 years, the last 4 from Mike Taylor. Mike's a pro and makes the car purchasing process a pleasure. I highly recommend him and Lia Honda to anyone interested in looking at a Honda. More

New car buying experience We recently purchased a new Honda CRV. This was our second new car purchased from Lia Honda in less than a year. The quality of service we received fr We recently purchased a new Honda CRV. This was our second new car purchased from Lia Honda in less than a year. The quality of service we received from salesman Antoine Ibrahim and Financial Manager Steve Celano was truly exceptional. We will continue to recommend Antoine Ibrahim and Lia Honda to family and friends. Medard and Karen Lisiak More

Lease of 2015 Honda CR V I would like to thank Antoun Ibrahim for his time and his great contribution. Antoun is a very knowledgeable, professional and loyal to his customers. I would like to thank Antoun Ibrahim for his time and his great contribution. Antoun is a very knowledgeable, professional and loyal to his customers. He is an asset that should be added to Lia Honda dealership and the organization in general. I would not hesitate a minute to recommend Antoun and Lia Honda to my friends and relatives. More

Service department is excellent I would not hesitate to recommend the williamsville Lia Honda Service Department, and this is primarily due to Michael Wright. He is always pleasant, I would not hesitate to recommend the williamsville Lia Honda Service Department, and this is primarily due to Michael Wright. He is always pleasant, accommodating, and honest in his evaluation of the work requirements. On a few occasions since purchasing a used vehicle from this dealership, I have stopped by without an appointment to ask a question or for a minor adjustment. Michael and his crew always took the time to answer my questions and resolve any issues, regardless of how busy they were. I truly appreciate Mr. Wright's positive and patient attitude and his exceptional customer service. More

Good Experience Mr. Micheal Wright is knowledgeable, honest, helpful, and an asset to Lia Honda. I feel comfortable letting Lia Honda service my car because of peopl Mr. Micheal Wright is knowledgeable, honest, helpful, and an asset to Lia Honda. I feel comfortable letting Lia Honda service my car because of people like Mr. Wright. More

Excellent services with Mr. Michael Wright In contrast to any of my experience with the world, to have my car checked at the Service Department at Lia Honda is something I don't have to worry a In contrast to any of my experience with the world, to have my car checked at the Service Department at Lia Honda is something I don't have to worry about because Mr. Michael Wright is there. Nowadays, it is very hard to meet a person like him. Mr. Michael Wright is always patient and extremely thoughtful, and he considers how to take care of the car from the customer's standpoint, both money-wise and safety-wise. With tremendous attention to details, he always shows you clearly the conditions of the car and exactly what has been done in the service. Straightforward in approach, honest in advices, and sincere in attitude, he is the person who would send you off with a better conditioned car and with a peace of mind. Thank you very much, Mr. Michael Wright. More

Positive Outcome Overall positive experience. Past experiences with car dealers have often been negative but my first experience with Lia was different. None of the s Overall positive experience. Past experiences with car dealers have often been negative but my first experience with Lia was different. None of the secretive wheeling & dealing. Up front. Great customer service. Thank you More

A Satisfied Customer Don Kassidy of LiaCars - Williamsville provided me with caring service. He was knowledgeable and sensitive, He laid out all options for financing. He Don Kassidy of LiaCars - Williamsville provided me with caring service. He was knowledgeable and sensitive, He laid out all options for financing. He trusted me for a trial drive, He was professional yet very neighborly. I felt relaxed and comfortable. The staff was hospitable..The show room was attractive and inviting.. More