
Lia INFINITI
Cohoes, NY
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Lisa Dugan is an excellent service manager!. This is my third Infiniti that she’s advised me on and she always explains what service is needed. Because I wait for my car she makes sure I’m comfortable in t third Infiniti that she’s advised me on and she always explains what service is needed. Because I wait for my car she makes sure I’m comfortable in the waiting area and keeps me updated on how long it will be. The service at Lia is excellent and all service is done properly the first time. I’ve never had to return to get a repair redone. And having my car washed is an extra bonus that is greatly appreciated. Everyone at Lia is very friendly and helpful but Lisa Dugan is the best! More
Michael Carpenter was excellent from start to finish. I had a software update ( wireless apple car play) and Michael even assisted me in applying it to my car.Excellent service. had a software update ( wireless apple car play) and Michael even assisted me in applying it to my car.Excellent service. More
Lia Infinti and Lisa Dugan in particular has always been a pleasure to work with as she goes above and beyond the call of duty by finding ways to help mitigate the high cost of dealer service by discovering a pleasure to work with as she goes above and beyond the call of duty by finding ways to help mitigate the high cost of dealer service by discovering coupons, specials and other means of lowering the bill...I will always seek out Lisa Dugan for all of my 2017 Infiniti service needs! More
Whenever I go to Lia Infiniti I hope to get Lisa Dugan as my service advisor. Lisa is very knowledgeable when it comes to my car, it’s service history and warranty. Whether I drop my car off for service or w my service advisor. Lisa is very knowledgeable when it comes to my car, it’s service history and warranty. Whether I drop my car off for service or wait Lisa keeps me advised every step of the way. More
Just had a great complimentary service to upgrade my Apple Carplay from wired to wireless. The dealer reached our to me. Incredible customer service, great timely vehicle service. Highly recommend th Apple Carplay from wired to wireless. The dealer reached our to me. Incredible customer service, great timely vehicle service. Highly recommend this dealer! More
Lisa Dugan was wonderful! She brought my in for a water leak repair even though the service schedule was full. It was pricey but I think they did a great job. She made me feel welcomed when I spoke to her leak repair even though the service schedule was full. It was pricey but I think they did a great job. She made me feel welcomed when I spoke to her on the phone and the same when I dropped off the car. Thanks Lisa! More
Bill Kane and the team at Lia Infiniti were awesome! Everyone made my experience exceptional but again, Bill was awesome in keeping me updated on progress of my new car. Everyone made my experience exceptional but again, Bill was awesome in keeping me updated on progress of my new car. More
Lia Infiniti dealership is immaculate and inviting. I always wait for my car to be serviced. Lisa Dugan is always professional and knows the service history on my Infiniti. always wait for my car to be serviced. Lisa Dugan is always professional and knows the service history on my Infiniti. More