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Lia INFINITI

Cohoes, NY

4.8
453 Reviews

965 New Loudon Rd

Cohoes, NY

12047

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Showing 453 reviews

August 18, 2021

Brian at service was very helpful and accommodating.I am strongly recommending this dealership. Brian was very professional and knowledgeable about my car’s care. More

by Saratoga
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian
Aug 19, 2021 -

Lia INFINITI responded

Thank you so much for sharing the positive experience you had with Brian! We are delighted that he took great care of you and your vehicle during your recent visit! It is our pleasure to serve you, and we are honored to have earned your recommendation! Please drive safely, and do not hesitate to let us know if we may ever be of further service to you in the future.

August 11, 2021

Peyton Rice was very helpful, she went out of her way to accommodate an unscheduled service need. I look forward to working with her again. More

by QX80
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Peyton Rice
Aug 11, 2021 -

Lia INFINITI responded

We are so glad that Peyton provided you with top-notch service during your recent visit, and we greatly appreciate you taking the time to leave her this wonderful review! It is our pleasure to serve you. We look forward to providing you and your vehicle with our best care in the years to come! Safe travels!

August 07, 2021

Excellent service by Peyton Rice. Easy person to deal with. Hope every dealership would be like this one. More

by Infiniti lover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peyton Rice, Steve Coons, Jeremy Rolfe, Isaac Casanova, Paul Olivieri, Steve Basile, Justin Cole, Jon Hayes, Lisa Dugan, Dan O'Connell, Liacars Lia
Aug 11, 2021 -

Lia INFINITI responded

Thank you for leaving Peyton this wonderful review! Providing top-notch service is always our goal, and we are overjoyed that Peyton's efforts met your satisfaction. Please drive safely, and do not hesitate to let us know if we may ever be of further assistance to you in the future.

August 04, 2021

Lia Infiniti’s service is fantastic. Lisa Dugan always is extremely helpful - getting my qx60 in and out quickly. She’s the best! Deb Fasser More

by Ekfasser
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Dugan
Aug 04, 2021 -

Lia INFINITI responded

Deb, We appreciate you taking the time to leave us this positive review! We are honored by your continued business, and we are so glad that Lisa consistently provides you and your vehicle with exceptional care! It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if there is ever anything more that Lisa and the team may assist you with in the future.

July 24, 2021

Wonderful service, extremely helpful staff, and even though I didn’t buy my q50 from them they still help me without charging me extra money when i bring it in for extended warrenty work 10/10 buying my More

by Anthony Balac
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Dugan
Jul 28, 2021 -

Lia INFINITI responded

Anthony, Thank you so much for your excellent review! Providing top-notch service is so important to us, and we are glad that our team consistently meets your satisfaction. We look forward to an opportunity to assist you with your future car buying experience! Please drive safely, and do not hesitate to let us know how we may be of further assistance to you in the future.

July 15, 2021

Lisa Dugan was accommodating and professional. Pleasure servicing my vehicle at their clean and convenient facility. Adding this due to a twenty five word minimum for some reason? More

by Yorktj
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Dugan
Jul 20, 2021 -

Lia INFINITI responded

Thank you for taking the time to share your positive experience! Providing top-quality services is so important to us, and we are delighted that Lisa met your satisfaction. It is our pleasure to assist you in any way possible, and we hope that you continue to choose us for all of your future automotive needs. We wish you the safest of travels until we meet again.

July 15, 2021

If you buy Certified Pre Owned Car here, make sure to take it to a private mechanic for a full check up. They sold a CPO that has been damaged and repaired by the dealership and they are refusing to fix More

by AK
Recommend Dealer
No
Employees Worked With
Jeremy Rolfe
Jul 20, 2021 -

Lia INFINITI responded

Hello, Thank you for sharing your experience with us. We are very sorry to hear that your not happy with our service department, specially the issues you found with your vehicle. However, we did have multiple technicians test drive your vehicle and could not duplicate your concern with the vehicle steering and vibration. We did perform an alignment to your vehicle. We take all our customers concerns seriously, and if we do find an issue we will address that with our customers. Sincerely, Lia INFINITI

Jul 21, 2021 -

AK responded

And I am supposed to believe you and your team after you did not disclose body repairs done to this car? You are a bunch of con artists who will do anything to sell the car.

July 10, 2021

Worked with Lisa Dugan in service for many years now, she’s the best. Explains everything gets keeps you updated just does it right. It’s not cheap there but the mechanics know the cars, thanks Lisa - Jo More

by John
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Dugan
Jul 10, 2021 -

John responded

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Jul 13, 2021 -

Lia INFINITI responded

Hi John, We're pleased to hear that Lisa provided you topnotch service! Thank you for sharing your 5-star review with us, and we hope you'll visit us again for your future car needs!

June 29, 2021

Traveling from Michigan to Albany and hit a deer. Brian Lomnicki and his crew immediately made time for me. Brian got us in first thing in the morning and did everything he could to accommodate a nervous m More

by Leigh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian J Lomnicki
Jun 29, 2021 -

Lia INFINITI responded

Leigh, Thank you for taking the time to leave us this wonderful review! We are so glad that Brian and the team could put you at ease and get your recent needs swiftly resolved. Your safety and satisfaction are of the utmost importance to us. Please drive safely, and do not hesitate to stop by and say hello if you are ever in the Albany area again!

June 28, 2021

Lia Infiniti is just the best and my salesperson Dawn Owens is at the top of her game More

by davidg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dawn Owens
Jun 29, 2021 -

Lia INFINITI responded

David, Thank you for leaving Dawn this excellent review! She will be honored to hear of your very kind words and to know how confident you are in her efforts. We wish you the safest of travels. Please do not hesitate to let us know if there is ever anything more that Dawn or the team may help you with!

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