Lia Nissan of Colonie

Worst Dealership EVER! The dealership knew on Monday I was coming to look at a NV200 on Friday....The internet sales rep. Josh turned me over to Mike, the salesman. The NV The dealership knew on Monday I was coming to look at a NV200 on Friday....The internet sales rep. Josh turned me over to Mike, the salesman. The NV was sitting outside waiting for me to test drive...It didn't start. Mike said it had been sitting in the lot for a year and he already had to jump it just to get it upfront....(wouldn't you charge it before the customer arrived?) I took it for a test and it shimmied. Mike said it was the tires...(wouldn't you inflate them for a potential customer?) I wanted a Red one not the white one and was willing to overlook the ridiculousness of these two events. They didn't have one on the lot but could get one. Then I got double tagged by the Manager and Sales Rep. staring me down in a small office. I said if they could get it by the next day I would all in. gave them a deposit. They said they would do their best to get it to me. On the way out the door the proverbial straw that broke the camels back was Mike's comment that he would do everything he could because it would look good for his stats. YIKES! He wants my money but does nothing to earn it...I DON'T THINK SO! But it's not over yet....They knew Friday night they couldn't get it but I got a text at 9:20 a.m. Saturday telling me it wouldn't be in until Monday.... And it's not over yet....I decided I didn't want to give them/Mike my money or the dealership, nothing sat well with me about this place... so I called to cancel. Wanting to explain why to the manager I spoke to Ron...who totally defended the car not starting and the tires being under-inflated. He said he needed me to come in to refund my money. I said, since it was a 45 minuted drive that he should be able to take my card over the phone. He said he would check and call me back. I asked that it was done quickly as I had to go to work. Next thing I know Mike calls me saying the Ron asked him to call. I didn't want to talk to him I wanted to credit my account and get to work. Mike hung up, Ron never called until MUCH later leaving a message that it was not possible to charge back my deposit without coming in...which I found ironic since Peggy at the front desk (who I have now spoken with 3 times about charging my card back) said I could as long as I faxed the receipt over...which I did and left her my charge number. So Rob is just PO'd and jerking my chain again.... In addition I had walked around the back of the building while Ron and Mike were working the numbers for my Van...what did I see? Two Nissan employees (mechanics) out back smoking and looking at a non Nissan person's car. So while customers were inside waiting for their cars to be repaired, two of the mechanics were working out back getting paid to look at a friends car. YIKES! Now I have a dispute with my charge company because Lia did not refund my deposit. I refuse to take the long drive to pacify the PO'd manager at Lia Nissan in Albany.... STAY AWAY FROM THEM. BAD NEWS! More

They Deserve Zero Stars This is the worst dealership on the planet! My husband emailed Lia Nissan of Schenectady about a 2013 Ram 2500 to test drive. He was emailed back that This is the worst dealership on the planet! My husband emailed Lia Nissan of Schenectady about a 2013 Ram 2500 to test drive. He was emailed back that the truck was still available, May 28th. He then emailed the same person( Suzanne Bisson) about having the truck transferred to Saratoga for a test drive since it is right on his way home. He never heard back from her, so he decided to go through the Lia dealership in Saratoga since he figured they were all connected. He was met by a salesman( John) and was told they needed $100 to test drive the truck and bring it up to Saratoga. He said they needed the money because they have to swap a vehicle with the other dealership but it shouldn't be a big deal. My husband was serious about buying the truck so he gave them the money and it went through that night. He was told he would get a call on Saturday (May 31st) at 10 am about coming into their Saratoga location to test drive it, after sitting with John for hours on Friday ( mainly because he kept leaving to go help other customers while my husband sat there) and getting approved for a loan on the truck and leaving the deposit for the test-drive. Saturday morning came, 10 am passed and he heard nothing from John. At noon, I urged him to call them and find out what was going on, so he called only to have a secretary tell him John was busy with another customer and would call back. We still hadn't gotten a call back after 2 more hours, when my husband decided to call again and ask for his deposit back because of his frustration, and his call was forwarded to a manager, who apologized and now suddenly John was available within a couple of minutes. All John could say ( this was at 2pm) was that he was sorry, that it was "crazy" there and he had a lot of customers, but he claimed he spoke to the dealership in Schenectady and he was "sorry" they were too busy to bring the truck to Saratoga for Saturday as planned. ( Nothing like wasting our whole morning waiting) Then he went on to tell my husband that they would be able to go get it on Monday and to give him an hour to call back... an hour came and went and there was no call. Monday morning, June 1st, my husband was at work, and John called and left a message saying he was very sorry, the Lia Nissan dealership in Schenectady had SOLD the truck on Monday to someone????? What???They sold it out from under my husband??? Who does that??? and that he could get the white truck instead if he was still interested in a truck( higher miles and not the black truck he wanted)??? So Monday he decided to call Suzanne Bisson ( the sales associate from Schenectady) and asked if the truck was available and she said no she was very sorry they sold the truck that morning! My husband mentioned the Saratoga Lia dealership told him they had called Schenectady Lia about the truck and she claimed she never heard from anyone and knew nothing about the deposit. Just a coincidence?? I think not. Someone is lying! They obviously think people aren't wise to their games. Oh and the same truck is sitting on their website. It does NOT say it is sold. SO, my husband called back the Saratoga Dealership asking for his deposit, and John once again was too busy to take the call. He asked to speak to a manager and explained to a manager named Gary, how he put a deposit on the vehicle, and even HE was snippy and short with my husband telling him he would have to come in to get his money back, because it was debited off a debit/checking account card, and that it was too bad they sold the truck but they have no power over what they do in Schenectady! My husband told them that he had been inconvenienced enough and would like to know if a check could be mailed. The sales manager told him he'd look into it and called today 6/2/15 to say he could credit it back over the phone. Wow, how very nice of him. ** We Would NEVER recommend these people. They treat people like crap and only make time for you when they feel like it. Even their manager is condescending....They don't communicate with you when they SAY they will, and as far as I'm concerned they LIED to us! I've never dealt with such a bunch of unscrupulous people. Take your money elsewhere, that's what we're going to do! More

Salesman Joseph Marshall is an Awesome Salesman Joseph Marshall is an Awesome Salesman and he listened to me. I was Extremely Happy wit the entire Sales Experience. Most of all there was No Sales Pr Joseph Marshall is an Awesome Salesman and he listened to me. I was Extremely Happy wit the entire Sales Experience. Most of all there was No Sales Pressure and I liked that a lot.. Thank You Joseph Marshall for a wonderful Sales. Love my Truck. YES! More

Hostile environment I visited Lia Nissan for a used Altima last week. The sales person was great but the back and forth was too much. I had just had the same issue with a I visited Lia Nissan for a used Altima last week. The sales person was great but the back and forth was too much. I had just had the same issue with another lia location and was frustrated even more by this visit. When I came in for a test drive the first time I walked into the manager yelling and swearing in the showroom at an employee. I could tell by the look on his face he didn't know I was in the showroom. When I went back a second time to see Mike for a second test drive the same manager was having a closed door meeting with an another employee but the office is glass so you could see his yelling and antics. I asked Mike who that guy was who is always yelling and he said that's our GM Dave. Nothing against Mike but we went to another dealership and purchased a new 2015 Altima. More

Steve helped us find the perfect car We were fully satisfied with our experience at Lia Nissan. Steve was an awesome salesman and really listened to us. He went above and beyond to make s We were fully satisfied with our experience at Lia Nissan. Steve was an awesome salesman and really listened to us. He went above and beyond to make sure that we got the exact car we wanted. More

Worst customer service experience ever. I would not recommend this dealership to anyone. They do not honor warranties they sell and purposely do not fix things so you have to keep coming bac I would not recommend this dealership to anyone. They do not honor warranties they sell and purposely do not fix things so you have to keep coming back over and over again so they get more money. Shay the service manager is awful and rude to everyone. She sits and glares at customers but never gets up and helps anyone in the service area.. They're always short staffed and do not listen to customer concerns about the vehicle. I had a 5 year warranty they will not honor. They force good survey results from customers by threatening them and putting them in awkward positions. (Terminating the business relationship if another negative survey is submitted when there's a dealer sold maintenance plan on the line they won't honor) I will never do business with them again. More

After discussing a particular maxima my wife and I made an appointment and drove 45 miles to check it out with the full intention of leaving with the vehicle in question. upon arrival we were told that thi an appointment and drove 45 miles to check it out with the full intention of leaving with the vehicle in question. upon arrival we were told that this particular vehicle that we had been discussing had been sold that morning. The greaseball sales manager then tried to sell us an entirely different car - oldest slimeball trick in the book. People like this are who gave car salesmen the well deserved reputation that they have. Stay away from these low lifes. BTW - it was the wife's only day off for 2 seeks and she was not thrilled to have wasted it in this manner. More

Waited at parts deak for 30 minutes waiting for parts staff to help. Apparently there is only one person working in the parts dept and he was on the phone the entire 30 minutes i waited. I thought that i staff to help. Apparently there is only one person working in the parts dept and he was on the phone the entire 30 minutes i waited. I thought that in person customers were to receive prompt service. Not at lia. I went to Nemith in latham and had immediate help. More

My head liner had to be replaced on my 2012 Altima Coupe that only has 7k miles, it was a warranty covered item. I took 3 days to install, which I am not sure why, but worse yet, the head liner that is beig that only has 7k miles, it was a warranty covered item. I took 3 days to install, which I am not sure why, but worse yet, the head liner that is beige in color was covered in greasy fingerprint and hand prints, when alerting the Service manager Alex, he copped an attitude and got defensive. Since the day this car was purchased it has been never ending terrible service with each and every person along the way, sadly for me I don't have many options and at this point I am going to buy from another manufacturer to get away from the LIA chain, I can not understand how they are in business with such a lack of competent staff. More