Lia Nissan of Saratoga

After 7 years, no more For as crooked as the previous ownership was they managed to keep me going there for service. After today, I won't go back. This was the straw that For as crooked as the previous ownership was they managed to keep me going there for service. After today, I won't go back. This was the straw that broke the Camel's back. I brought my car in for their " Tax Time" service about 3 weeks ago and mentioned that there was a groaning when I would turn left. They said they would look at it and let me know. When I returned after the service was complete they informed me that my power steering return hose was leaking and it would be $250 to replace it. Then they informed me that the diagnosis would be about $100, but they'd help me out and knock that down to 50. Fast forward to a week and a half ago and I call to schedule the service for today. 1.5 weeks should be more than enough time to get the parts necessary for servicing. This morning, I get my whole family together to get this done and out of the house by 7:30 on a Saturday and drop my car off. When I drop it off I sit down with the Service person who reminds me that I need an inspection, which is part of this appointment and then he looks at it and says "let me check and see if the part is in." At this point, I'm pissed and I wait for him to return. When he does return he informs me that the part isn't in, but it can be up here by Tuesday if I wanted to bring my car in then. He then proceeded to inform me that if I had talked with him, this wouldn't have happened, so more or less this was my fault for their failure. The only thing that was offered to me was an "I'm sorry, and we can reschedule you for next Saturday." At that time, I was angry, but I thought I'd give them another chance. When I called to inform them that I was canceling my appointment due to their screw up this morning and taking my business elsewhere, they were very nonchalant about it and moved didn't offer anything to try and keep my business. So after 7 years of doing business with this location, I will never return. Oh, and be careful about having service there and then getting a rental car through them, as its far cheaper to obtain a rental car yourself. More

Thank you Bob! No pressure shopping We went to the dealership on a Sunday to check out a car we had seen online. Our salesman, Bob Mathieson was very friendly, professional and answered We went to the dealership on a Sunday to check out a car we had seen online. Our salesman, Bob Mathieson was very friendly, professional and answered all of our questions. At no point was there any pressure to buy. We made an offer because we liked the car and quickly came to an agreement. Despite the fact that it was near closing time, we were not rushed to finalize the deal. Thank you Bob for making this so easy. We are very satisfied and will use this dealership, and deal with you, again. More

2014 Nissan Frontier 4x4 Truck Very pleased with Lia Nissan of Saratoga. Great dealersip for all your auto needs. Very happy with my new truck.Salesman was excellent and gave me a g Very pleased with Lia Nissan of Saratoga. Great dealersip for all your auto needs. Very happy with my new truck.Salesman was excellent and gave me a good deal. More

TOTAL RIP OFF DEFINTELY RIPPED OFF,PPL DIDN'T TRY HARD TO GET A GOOD DEAL FROM THE BANK...A 23%,APR FOR A xxxxxxxx NISSAN QUEST...WHEN THE PIECE OF xxxx ACTED UP... DEFINTELY RIPPED OFF,PPL DIDN'T TRY HARD TO GET A GOOD DEAL FROM THE BANK...A 23%,APR FOR A xxxxxxxx NISSAN QUEST...WHEN THE PIECE OF xxxx ACTED UP...THEY TOLD ME THEY AINT PAYING FOR THE REPAIRS ...EVEN THOUGH I HAD A WARRANTY...WHEN THEY DELIVERED THE QUEST...I SIGNED MY INITIALS AND THEY RUSHED ME OUT...DIDN'T EXPLAIN xxxx TO ME...THANK GOD THE CAR GOT TOTALED...I WENT TO ANOTHER DEALERSHIP...GOT SOMETHING NEW...WITH CHEAPER PAYMENTS& 5%APR!!! More

Strong arm tatics to get my vehicle inspected. I brought my vehicle in for a routine oil change and inspection. After a 2 hour wait I was informed that the vehicle would not pass inspection due to I brought my vehicle in for a routine oil change and inspection. After a 2 hour wait I was informed that the vehicle would not pass inspection due to a torn windshield wiper. The wipers could be replaced at my expense of $30.00 I was also told that the rear windshield was completely torn and unusable but was not included in the $30.00 replacement fee. I was also informed of a mouse nest in my air filter canister. This could be removed for the cost of $39.00. I refused the offer and explained that I would take the vehicle to another inspection center for inspection. I was laughed at and told “if you have the time to waste, go right ahead”. I paid my $10.00 partial inspection fee and brought my vehicle to another inspection center where it was determined that ALL of my windshield wipers were perfectly fine ( I replaced the wipers 4 months prior) and that there was NO mouse nest in the air filter canister. This appears to be a blatant attempt to pressure me into purchasing something that was not necessary for monetary gain on the dealer’s part. I also took photos of the wipers directly after my visit with Lia Nissan dealership that shows no such tear. I stayed calm and professional during the entire ordeal although I realized what was happening. A complaint was registered with the state of New York. More

Great Service,Very friendly staff in service dept I brought my Juke in for recall work. The service staff was very friendly and got the job done quick. Everything went as planned and I would return if I brought my Juke in for recall work. The service staff was very friendly and got the job done quick. Everything went as planned and I would return if I need additional work done. Thanks Again.The guy who took my information and the service tech were both very good. Bonnie More

Excellent! Recently had my 2012 Altima serviced at the Lia Nissan Of Saratoga and as always had a wonderful experience. The staff at the front desk and Barry Recently had my 2012 Altima serviced at the Lia Nissan Of Saratoga and as always had a wonderful experience. The staff at the front desk and Barry Sheehan are awesome. Wonderful customer service. More

Excellent experience Our salesperson (Eric Burch) did a great job and listened to our needs to find the right car for us. once our decision was made the paperwork was don Our salesperson (Eric Burch) did a great job and listened to our needs to find the right car for us. once our decision was made the paperwork was done quickly and we were able to pick the car up the same day! An excellent experience More

Nissan Rogue Service I brought my 2012 Nissan Rogue in for service at Saratoga Nissan. What a great place. Jim Fonte was who I dealt with and he was A+ from start to finis I brought my 2012 Nissan Rogue in for service at Saratoga Nissan. What a great place. Jim Fonte was who I dealt with and he was A+ from start to finish. Because of him, and the great attention to detail, I will be back and I would recommend this dealership to all. Thanks Dave M. More

Excellent and James Fontet was outstanding and very helpful James Fonte was very helpful and fair. He was very informative and I will definitely be back for my service with Lia Nissan of Saratoga James Fonte was very helpful and fair. He was very informative and I will definitely be back for my service with Lia Nissan of Saratoga More