Back

Lia Toyota of Rockland

Blauvelt, NY

4.9
679 Reviews

618 NY-303

Blauvelt, NY

10913

Directions

By Type

Showing 679 reviews

October 08, 2009

I purchased a new Scion TC at Rockland Toyota and found the sales staff extremely helpful and knowledgeable. Royce Ramos helped me pick out the perfect car and made the whole process very easy and enjoyabl More

by Norfaye
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Royce Ramos, Royce Ramos
Feb 02, 2010 -

Lia Toyota of Rockland responded

Thank you Nora for the great review. Thank you for allowing us to earn your family's business, it is extremely appreciated!

September 26, 2009

I walked into Toyota searching to purchase a Corolla and to my surprise I walked out with a Camrey. I thought that the visit was going to as bad as I had with other local Toyota dealership that I had visite More

by TerryRod
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Royce Ramos, Royce Ramos
Feb 02, 2010 -

Lia Toyota of Rockland responded

Thank you Terry for the great review. I enjoy our times when you stop by for service. Thank you for allowing us to earn your family's business, it is extremely appreciated!

August 15, 2009

Royce not only found the car that best suits me, he worked out the overall pricing, how much the government rebate would be and also showed me the average monthly payments. No dealer that i went to too More

by jblackwood
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Royce Ramos., Royce Ramos
Feb 02, 2010 -

Lia Toyota of Rockland responded

Thank you JR for the great review. It was great working with you and your parents. Thank you for allowing us to earn your family's business, it is extremely appreciated!

August 14, 2009

I should start by trashing all the toyota dealers for not having people like Royce Ramos,Moe, And you cant forget the service manegar Dennis. I wont mention the toyota dealers name that flat out has the wors More

by Scion14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Royce Ramos, Moe, and Dennis From Service, Royce Ramos
July 19, 2009

I had a great experience dealing with Royce Ramos not only with finding the perfect new car for me but one for my parents as well. He was knowledgeable, friendly, and went out of his way to help us get More

by MeredithLauffer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Royce Ramos, Royce Ramos
Feb 02, 2010 -

Lia Toyota of Rockland responded

Thank you Lauren for the great review. And many thanks to your parents for buying their Matrix from me, as well as sending me you! Thank you for allowing us to earn your family's business, it is extremely appreciated!

July 10, 2009

My experience was very personal and professional. Would definitley recommend this dealer. I had insurance problems that were solved and dealt with then and there at the dealership. When buying a bew car or More

by aguerzon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
ROYCE RAMOS, Royce Ramos
Feb 02, 2010 -

Lia Toyota of Rockland responded

Thank you Albert for the great review. And for sending me your brother. Thank you for allowing us to earn your family's business, it is extremely appreciated!

July 10, 2009

I had a great experience in dealing with Rockland Toyota. Royce Ramos was very professional and knowledgable, and displayed his expertise and experience in helping me purchase my new car. Will buy again from More

by drifto
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Royce Ramos, Royce Ramos
Feb 02, 2010 -

Lia Toyota of Rockland responded

Thank you Darrell for the great review. Thank you for allowing us to earn your family's business, it is extremely appreciated!

June 29, 2009

I'm been a long time residence of New Jersey and I've bought all my vehicle here. And this is my first time to check a dealer in New York. It so happen that Rockland Toyota was the one i've checked with. More

by Bevet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mo Rady , Nanndo
December 07, 2004

I recommend this dealership but NOT Norman Aiken!!! He is the WORST salesman on this planet! He does not know about cars or how to treat customers- like how to pick up the phone and return a phone call. Th More

by starz
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Norman Aiken
Oct 26, 2009 -

Lia Toyota of Rockland responded

I have to say something about this review. I used to work with Norman, Rodney, and Lem. I've been mulling over what I wanted to say for some time. I am truly apologetic to this customer. Having worked with Norman, I was surprised about this review. As he had a very strong customer base, with many referrals. Unfortunately this was one of the situations where you can't make everyone happy. And look, because of this one transaction, the dealership was affected. Having received poor marks, even though this customer still recommended us, and praised my other previous co-workers! I only hope that people will actually read the review, not just look at the score, even this post is nearly 5 years old, plenty of people still look back at the history of the dealership. I want people to know that we try our best to help everyone. And if future customers have a communication issue with a salesperson, please let management know, we will assign someone else to assist you. It would be a shame if dissatisfaction came about, due to lack, or improper communication. Thank you for your understanding.

...
68