Lia Volkswagen

Poor sales manager; yelled at me and intimidated me tonight! I arrived to Lia VW today to sign papers and pick up a new Tiguan. My salesman Aaron (great) informed me when I was there on Saturday 9/23/17 that he I arrived to Lia VW today to sign papers and pick up a new Tiguan. My salesman Aaron (great) informed me when I was there on Saturday 9/23/17 that he would not be in today, but would arrange for my pick up/papers for today. I called earlier today and spoke with Bill to ask about insurance and confirm I was coming in tonight at 5:30 (as arranged with Aaron this past Saturday.) He was kind in sharing the needed information with me and when I hung up, I confirmed the 5:30 appt for tonight. When I arrived today, the staff (Kerri) welcomed me and told me that there would be a little bit of a wait, as they had deliveries or shipments and had been running behind. Kerri even went to show me my car to help pass the time. When it was approaching 7pm, I went to Mr. Proctor's office to inquire about the delay. He informed me they weren't even expecting me today. They were expecting me tomorrow. I told him that my understanding was that Aaron and I had set up the appt for this evening. He argued with me about this and I ultimately had to redirect him and tell him that would be more of an issue between he and his staff, but that I was interested in putting some momentum on my visit there today. Mr. Proctor began to yell at me that I had an attitude and he was clearly was attempting to intimidate me by the tone and volume of his voice. He became very scary to me at that point and I was astounded that he would treat anyone like that. When I spoke to Mr. Proctor I couldn't get him to turn away from his computer to look at me. He yelled at me for "barging" into his office (I knocked and said "excuse me") and he told me that I came into their dealership with an "attitude" today. He told me that they had "bent over backwards" to deal with me the other day when we were engaged in pricing of my lease. He told me that today they were "scrambling around" to fit me in since they were not expecting me. I took a couple pictures of staff in Mr. Proctor's office with staff sitting in chairs doing literally nothing. I was so very upset to see that, because it didn't feel like there was any "scrambling around." Mr. Proctor's yelling and intimidation of me became so irrational that I then requested to leave the deal and no longer lease a new vehicle from Lia VW tonight. He welcomed that request and when I asked for a refund of my deposit, he snapped at me that they were closed. Mr. Proctor lacked any level of professionalism and I was very scared by the yelling and intimidation. I beleive his staff were a little startled as well because they cleared the area pretty quickly when he raised his voice to me. While I was waiting for his staff (Kerri was great, Aaron was great on Saturday) to put my plates back onto my car, he was marching around telling his staff that it was easier this way anyways; clearly for me to hear. I am very concerned that Mr. Proctor used this kind of intimidation with a customer. I did not raise my voice to him at all and am dismayed about why he felt like he could treat me like this. Very disappointed in this man. I can only hope that his actions do not represent all of Lia VW staff! More

Great Experience!! Keri is the best! I bought a used Porsche today and I have to say this place is impressive. For starters, no pressure at all. They have incredible patience in addres I bought a used Porsche today and I have to say this place is impressive. For starters, no pressure at all. They have incredible patience in addressing every one of my concerns. Kyriaki Kazalis was my rep. Really nice person. Extremely professional, polite and accommodating. Marcus also extremely helpful. Overall, perhaps my best car purchase experience yet. . Thanks More

"Great experience , No pressure at all " I saw the car I wanted online. I emailed to take it for a test drive. Eric Tyler presented the test drive for my son and me. The car exceeded my expec I saw the car I wanted online. I emailed to take it for a test drive. Eric Tyler presented the test drive for my son and me. The car exceeded my expectations. Eric Tyler and the team made the purchase a very pleasant experience! More

Keri was very helpful in facilitating the purchase of a car. Keri is very patient in answering all of my questions which helped me purchase a car. She has all what it takes to be an excellent sales person: the s Keri is very patient in answering all of my questions which helped me purchase a car. She has all what it takes to be an excellent sales person: the smile, knowledge of the business, and above all her patience. I would definitely recommend her to anybody who is looking to buy a new or used car. Keri is the real deal, and I wish her all the best. More

Slimey These guys are how car salesmen get their negative reputation. Jed, the finance manager straight out lied to me and Marcus Lynch, the so called GM wo These guys are how car salesmen get their negative reputation. Jed, the finance manager straight out lied to me and Marcus Lynch, the so called GM won't even call me back. Dirt bags. Avoid. More

They don't need your business Visited this dealership with my wife and son a few and got horrible service. The place wasn't busy but they couldn't be bothered. The sales person h Visited this dealership with my wife and son a few and got horrible service. The place wasn't busy but they couldn't be bothered. The sales person had to keep going back to the manger office to seemlying argue on our behalf. Very arrogant. I bought an SUV at another dealership a few hours later. I'll never go back. More

Some members of service department are poor I took my car in here because the 'low oil pressure turn off engine' light was on. They diagnosed it as a damaged oil pan and charged me close to $700 I took my car in here because the 'low oil pressure turn off engine' light was on. They diagnosed it as a damaged oil pan and charged me close to $700 to put a new one on. On my way home the oil pressure light came on again. They got it towed back (after a struggle with Nicole over who should cover it). It turned out a $15 oil pressure switch was faulty and I was told it must have coincidentally failed the previous day. Then my car started leaking oil all over the place because the technician botched the oil pan installation. I couldn't stomach going back again so I finally just replaced it myself for $60 - a $640 dollar saving over what I was charged. More

Service Department Terrible Service Dept is Lousy scheduled an appt on a Saturday and I was told this twice only come back on a weekday. I drove 40 minutes and through traffi Service Dept is Lousy scheduled an appt on a Saturday and I was told this twice only come back on a weekday. I drove 40 minutes and through traffic only to be turned away. Then they said I have to drop of the car on a weekday and not to wait there was not any promise they could have it done in a day now were talking about a rattle. On top of all this the car is covered under warranty and they want me to pay a 150 diagnostic fee and then they will determine if the warranty will cover the service. Why even get the warranty when they can decide if it was a covered service I am still paying payments on this vehicle. Buyer Beware More

Nicole in service is extremely rude. She lost my business! I called regarding an issue I was having and wanted a question answered before making an appointment. Service advisor Nicole answered the phone with a I called regarding an issue I was having and wanted a question answered before making an appointment. Service advisor Nicole answered the phone with an irritated demeanor. She was short and rude and lambasted me for repeating a question. If this is the type of people Lia VW has working there, I surely don't want them working on my car. I will never give Lia VW my business again and will share this negative experience with family and friends. More

great environment Wonderful experience with Lia vw Enfield ct A+.I'm about 1 hr and 15minutes away I will definitely go back there some day to purchase again.thank you Wonderful experience with Lia vw Enfield ct A+.I'm about 1 hr and 15minutes away I will definitely go back there some day to purchase again.thank you for your time and kindness. More