Lia Volkswagen

Check engine -light- problem This check engine light was on and I refused to drive the vehicle for a week, until I scheduled an appointment with Nikole Goodman. She was very Prof This check engine light was on and I refused to drive the vehicle for a week, until I scheduled an appointment with Nikole Goodman. She was very Professional about this entire conversation. I dropped the vechicle-off on the scheduled date, and she kept me involved during the trouble shooting process and the estimated cost. Nikole and her mechanic did a wonderful job. Thanks. Alvie More

Problem I did not appointment but Nicole Goodman went way above and beyond to help me solve my problem. I cannot thank her enough.although understaffed she wa I did not appointment but Nicole Goodman went way above and beyond to help me solve my problem. I cannot thank her enough.although understaffed she was able to facilitate the work needed to be done on my vehicle. More

Not enough superlatives to describe Lia's Service Dept. From initial contact to setting up an appointment through the technical component to completion- Nikole was cheerful, pleasant, proficient, and pro From initial contact to setting up an appointment through the technical component to completion- Nikole was cheerful, pleasant, proficient, and professional when: Setting up my appointment; receiving my car at drop off; and finally to closing out my work order at completion. Her repair forecasting was accurate! Now for the Service Technicians - The expected time duration to process my car was spot-on time! While my car was being serviced for one thing the team also processed a VW Service Bulletin that fit right into the time frame without exceeding it. Then there's the Service Manager, Tom- I have met and interacted with Tom a few times. Tom's persona is a great fit when representing Lia Volkswagon's best interests. He demonstrates a "Whatever it takes" attitude when affecting the customer experience. I can't imagine much room left for improvement because each encounter opportunity that I have had is consistent and professional. In conclusion I believe that Lia Volkswagon's Service Department is deserving of JD Powers recognition for Technical Customer Service Excellence. Great job! #Kaizen David Rosner More

Purchase of a new 2015 VW From the time I entered the Lia dealership, Tony Reynolds was focused on my needs and went out of way to explain all,of the options I had for financin From the time I entered the Lia dealership, Tony Reynolds was focused on my needs and went out of way to explain all,of the options I had for financing and recommended the one he thought made the most sense for me. I appreciate the personal attention he and Chad provided to me and would highly recommend looking these guys up in you are in the market for a new VW. More

Professional All Around I recently purchased a used vehicle at Lia Volkswagen and I wanted to say that the staff from Ryan Peterson to Shawn to Mike Singer the finance manage I recently purchased a used vehicle at Lia Volkswagen and I wanted to say that the staff from Ryan Peterson to Shawn to Mike Singer the finance manager were true professionals. Yes we squabbled over small things but they the overall experience was a pleasant and professional. I would highly recommend anyone to visit to gain the same experience that I had. All I can say is that they took care of all my questions, concerns and challenges of being an out of State purchaser. Thank you to the entire staff. Steven Martin More

Recently bought my third new VW from Lia and am completely pleased with the experience. When I asked for their best price, the response was quick and very attractive. I checked around and no one co completely pleased with the experience. When I asked for their best price, the response was quick and very attractive. I checked around and no one could beat it. All the sales people from the manager William and his assistant Bill to the people on the floor and reception are knowledgeable and easy to talk with about any aspect of buying a VW or a used car. The service department has been excellent taking care of any issue for my previous VWs, though issues have been rare. They have gone the extra mile literally, sometimes driving to our home to take care of a minor problem, rather than having me drive to Enfield. This time they even delivered my new license plates to my home and put them on my car. I have sent friends to Lia VW and they have also been satisfied with the sales experience. This is definitely the best VW dealership in the area, and one of the best car dealers I have ever known. Be straight with them and you might actually enjoy buying a car. I did. More

Lia's personnel from the receptionist to the managment are all great. Everyone is very helpful and friendly. Even if they don't give me the answer I am expecting, I leave there with a good att managment are all great. Everyone is very helpful and friendly. Even if they don't give me the answer I am expecting, I leave there with a good attitude. I recommend the dealership to anyone who asks..or even if they don't but the subject is cars! I have bought 4 cars in 7 years there and will continue to be a loyal Lia customer for years to come. More

Worked with Travis Storms and GM William Kazanji to get a really strong deal on a 2013 Volkswagen Passat. Travis was helpful from the very beginning, and they exceeded all expectations when it came to overa really strong deal on a 2013 Volkswagen Passat. Travis was helpful from the very beginning, and they exceeded all expectations when it came to overall treatment of the customer. Would definitely recommend this dealership to friends & family. More

I went into the dealership with hopes of driving the new Golf R, and I was told directly that i could not. I was completely astonished as to why and I was told by even the manager that there dealership does Golf R, and I was told directly that i could not. I was completely astonished as to why and I was told by even the manager that there dealership does not allow test drives of this model VW. I don't know too many people who are willing to spend $35,000 plus on a car without driving it first. Will never return here or recommend anyone here. I ended up purchasing from another dealer. More

I basically bought the car online - sight unseen. I had many conversations over the phone and every question was answered professionally and in a timely manner. The car and the paperwork was ready as promi many conversations over the phone and every question was answered professionally and in a timely manner. The car and the paperwork was ready as promised and it took only 45 minutes and I was on my way! I drove app. 2 hours to get there and was worried it would be one of those situations where you get to the dealer and sit and wait, blah blah....Not here. Perfect in every way! The receptionist was always friendly and helpful in tracking down who I needed when I called. Great deal, great treatment, worth the drive from any where! More