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Liberty Auto City - Service Center

Libertyville, IL

4.8
54 Lifetime Reviews Review Dealership

54 Reviews of Liberty Auto City - Service Center

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May 28, 2020

"Customer Service"

- nancy_zientko

Had a rust problem with my vehicle that I bought from Dan Magana in 2016. When we were "closing the deal" he said that he was my salesman for life not just that night. Well 4 years later I contacted him and not only did he remember me he also met me at the service department and made sure my concerns were addressed and then taken care of. I would not hesitate to recommend Dan to family and friends for their next vehicle purchase. Exceptional customer service!! Thanks Dan!

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Recommend Dealer
Yes
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Jun 08, 2020 -

Liberty Auto City responded

Nancy, your wonderful feedback and rating mean a lot to us! Dan will be thrilled to read your review! We hope you continue to choose us for all your automotive needs! Take care!

May 27, 2020

"Excellent Service"

- starr6550

Scheduled oil change and a window replacement handled quickly and easily. I generally don't like dealer service, but Liberty Subaru is a painless experience.

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Recommend Dealer
Yes
Employees Worked With
I don't remember the names.
Jun 08, 2020 -

Liberty Auto City responded

Thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback! Take care!

March 25, 2020

"We got 4 cars from Dan Magana starts from Dodge Caliber,..."

- c2754y

We got 4 cars from Dan Magana starts from Dodge Caliber, Jeep Compass, Jeep Cherokee, and the 2020 Jeep Grand Cherokee. He is the Man. Honest Man.

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Yes
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Mar 31, 2020 -

Liberty Auto City responded

Thank you for your kind words and this wonderful review! Thank you, and have a fantastic day!

September 07, 2019

"Stay away from the place."

- HAldridge

I have had my truck recently serviced, engine work, recall work, full detail & body work done. NEVER AGAIN WILL I GO THERE. Too long of a story. This is the 3rd time detail work was not done completely or DONE at all? Then when I picked up my truck, it's the 2ND TIME they DENTED my truck and didn’t own up to it. Instead, the service Mgr, 'Steve" asked me what happened? They tried to hide it! Mgr of the body shop, 'Jeff' (?) was rude but then they fessed up and said someone at the dealership did damage my truck door and slopped paint on it to 'save me money'?? After I was already shelling out $1800 for body work & $250 on full detail, they slop a brush of paint on the 4x2 in gouge, on my passenger door, wax over it and want to save me $$?? I have NO FAITH in the engine warranty work that was done to my RAM engine if this is the attitude and demeanor the have. After the absurdity of dealing with this dealership for the past 5 yrs after a purchase of a Jeep, servicing my RAM 2500 and two other trucks, As Steve used to call all my trucks, 'the fleet', as i took them in regularly, this is how they treat customers? As for the 4-5 star web reviews, I believe they have had staff go on all these websites and write reviews to boost their star rating. Don’t fall for it. I offer the owner of the dealership to call me ANYTIME to discuss this with them! So far, I have been ignored!!!

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Recommend Dealer
No
Employees Worked With
Mgr of Service, Steve & Jeff
June 16, 2019

"Great service"

- juliecampbell

Service & Body Shop took care of both damage to the passenger side door + a recall. A bit of back and forth via phone to get all the work done -- but overall good experience. They even found an earring I thought I lost and placed it in a storage spot for me! Very thankful.

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Yes
Employees Worked With
Rafael
Jul 18, 2019 -

Liberty Auto City responded

Thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Sincerely, Agata Klos I Customer Relations Manager

June 12, 2019

"Best Subaru service!"

- sandy123

No hassles, fast, friendly and thorough and a car wash! Clean, comfortable & spacious waiting room with wi-fi - Liberty is the place I will continue to go to for all auto needs. Scott Nelson was a pleasure to work with.

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Recommend Dealer
Yes
Employees Worked With
Elmer Hansen
Jul 18, 2019 -

Liberty Auto City responded

Sandy, thank you for your kind words and this wonderful review! We hope to be of service to you again! Take care! Agata Klos I Customer Relations Manager

June 12, 2019

"Service department"

- Joe Mazza

Great people doing a great job with service in a comfortable waiting room. Service was done right and they checked that the work was still under warranty.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Chris Acker, Howard Gleason
Jul 18, 2019 -

Liberty Auto City responded

Joe Mazza, we really appreciate your great feedback! We hope you continue to choose us for all your automotive needs! Take care! Agata Klos I Customer Relations Manager

June 11, 2019

" My engine light was on. "

- Judy123

I called because my engine light was on. Craig was able to get me a loaner and fix my car the same day. I very much appreciated how fast I was taken care of. Thanks so much Craig!!!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Craig from service
Jul 18, 2019 -

Liberty Auto City responded

Hi Judy, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Agata Klos I Customer Relations Manager

June 01, 2019

"We were from out of town"

- Buschows

We were from out of town and Craig was so awesome in how he helped get us in and out in record time. He was so caring and gracious in his manner and personality. What a top notch employee.

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Recommend Dealer
Yes
Employees Worked With
Craig Callen
Jul 18, 2019 -

Liberty Auto City responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Liberty Auto City. Safe travels! Agata Klos I Customer Relations Manager

May 28, 2019

"Great Service Experience"

- jeanne marie

I had an appointment the other day at Libertyville Subaru Service that turned out great. Everyone I had contact with was professional and friendly. I waited for an oil change and tail light recall. The work was done quickly as I waited with a small child and a dog. There was coffee and water available, which was nice. Thank you Libertyville Subaru Service for efficient and friendly service. You had a very good team there this day! Sincerely, Jeanne

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Recommend Dealer
Yes
Employees Worked With
Justin Mounce and a very nice young woman at check out.
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