Liberty Auto Plaza - Service Center

Buying a car ok, service think twice I bought a new 2014 soul from the Kia dealership over a year ago. Love the car an the sales consultant(William) we went through. We got a deal where w I bought a new 2014 soul from the Kia dealership over a year ago. Love the car an the sales consultant(William) we went through. We got a deal where we would get two years of free oil changes. It's been a year an they told me that I no longer had this option for the TWO year free oil changes. I said ok an walked to my car and left. I was recommended two filters for my car and a tire rotation. I understand what they do and how important it is. I respectfully declined since I had them already. When I put my car in the air probably five minutes after I left the dealership, the bottom of my car was coated in oil. It was messy from the plug, the filter, everything they touched was coated in oil. I shall remind you I've been here before an I have never had a problem. I am aware my car went to another technician this time, but I am very unhappy an would think twice before I take my car there again. More

I both bought a car here and did some routine maintenance on my car here. The salesman was honest and decent and worked hard to get me a car at a price point (with a nice commission, I'm sure) that I could a on my car here. The salesman was honest and decent and worked hard to get me a car at a price point (with a nice commission, I'm sure) that I could afford. I did not think I would be able to purchase a new car and my salesman found some discounts that dropped the price to a point that I could afford (first time car buyer, etc.). He did seem like there were certain things that he was required to say and I did receive one of those corporate surveys (the ones that will get an employee suspended for a week with no pay if you give the employee an 8 out of 10 instead of all 10 out of 10s – or worse – fired). I gave him a 100% excellent score and still am happy with the sales service he provided me. I do recommend the sales department. I do not recommend the car service and repair department. Before my current car, I had an old beater car that broke down routinely every other oil change. Being a young female that has a knack for showing up to the car repair shop alone oh boy did I have a hard time finding a place that didn’t a. lie to my face or b. rip me off. Having a new car at a place that seemed to staff such honest and decent people as my salesman, I figured that I was in safe hands and that I might just finally be able to trust a car repair shop. I figured that the dealership was doing more than well and did not feel the need to act corruptly out of desperation. I wasn't actually in safe hands. The staff are friendly and accommodating and the give good customer service. I am giving them a bad rating because it's all a front - they are not honest and they will rip you off with a fake smile on their face every chance they get. The 15,000 mile marker service required an oil and filter change and a tire rotation. They originally were going to do a $300+ package that included changing the windshield wipers on a brand new car had I not asked what the price was going to be. When I got sticker shock, they said that they would only change the oil, switch the filters and do the tire rotation. That price was $40 for the oil change, $30 for the tire rotation, $75 for the cabin filter and $45 for the engine filter. Right there, a red flag shot off in my head. Those prices sounded like a rip off to me. But, I did it anyway. I handed the nice man at the counter a coupon for $20 and he countered me saying that he had a better coupon that could drop the price a little more than the one I handed him. I said ok since it seemed like I was only going to pay $130. After my previous oil change, the person I talked to them left me under the impression that this oil change was only going to cost $100 (which, should have been another red flag for me). I shouldn't have done it, I should not have handed my car over to them. My initial agreement with the front desk guy was that they would change the filters (cabin, oil and engine), do an oil change and rotate the tires only. They did a whole bunch of additional work that I did not ask for that included several multi point inspections. The total labor cost for all of this was nearly $100. Parts were more than $80. I did receive my $20 discount. I did not receive the discount he promised. I cannot afford to keep going to this place. I cannot afford what I currently have to pay. I will be lucky if I pay that off by my next oil change. My real problem is that I let a car shop take the reins. There are no prices listed on the wall behind the front desk workers, because of that, I have no way of cross-checking their honesty in regards to their prices for the services they offer. They were not upfront with me nor were they clear and honest with me about what maintenance they were actually going to do - which they should have been for a $300 price tag. I assumed that the 15,000 mile check up meant something very, very different than what it clearly actually is. For all I know, he was 100% just making up the prices of the different maintenance repairs to gage my reaction. So really, the responsibility lies with me. I should have known. I should have taken my car, ran away and price shopped like I do for absolutely everything else. I will be calling to complain and I since I live half an hour away, I will start getting my car maintenance done at local shops closer to where I live rather than be loyal to a place that is just going to rip me off as often as possible. Besides, $40 is a little expensive for a basic oil change anyway, even if a repair shop is actually trustworthy and worth my time. More

Scheduled an appointment 3 weeks ago to have two recall items looked at and an oil change. I had come in too late and could not receive service. I said ok and rescheduled to the following Saturday (4/28). items looked at and an oil change. I had come in too late and could not receive service. I said ok and rescheduled to the following Saturday (4/28). Came in on the 28th, was told there was no appointment, recall work could not be done, and they would not do an oil-change on the car since it was before the listed service date. We stated that we would pay for the oil-change and still did not get it done. Attempted to reschedule again to this Saturday (5/5), and they are booked. Since their techs leave by 1:30pm on Saturdays and by 4pm on weekdays, there's no feasible time to get an appointment till next Saturday. Since 5/5 is full, I am scheduled on the 12th of May. He stated they had openings all day, but I could only schedule at 11:00 am (doesn't sound like opening all day). So I guess we'll see how the 12th goes. If they can manage to keep our appointment, and not turn us away at the door for some reason or another, I'll be surprised. Or I could just find another dealership to service my car at.. More

Arrived for an oil change and it took twenty minutes for someone to help me. And I had to ask for help. Once I arrived back home I noticed oil on my garage floor. The oil level was correct and the cap and f someone to help me. And I had to ask for help. Once I arrived back home I noticed oil on my garage floor. The oil level was correct and the cap and filter were tight,so I cleaned off the bottom of the engine and the cars fram that had fresh oil all over it. The oil continued to drop from my car for two days. it appears the service techincian spilled oil all over the top of the engine and it was dripping down from the engine. I will find another dealer to have serice done to my vehicle whenever it is needed. Such sloppy work I had to pay for. More

Jeff frank is the best Vw service writer I have ever met Jeff frank is the best Vw service writer I have ever met / he knows what he is doing Very help full and gets done right I will be back again with Jeff frank is the best Vw service writer I have ever met / he knows what he is doing Very help full and gets done right I will be back again with 2010 Gti And 2011 golf for all my service needs More

Very slow service. Take whole day to just change breaks with high price, double then other Nissan dealership has. Quality for break still needs to do adjustment. Do not necessary work for service to get mo with high price, double then other Nissan dealership has. Quality for break still needs to do adjustment. Do not necessary work for service to get more money from customer. I finish my repair for Murano at Rosen Nissan dealership with good price and service and fast work with loaner car. More

Been at Liberty for service - warranty and paid - and parts over the last few years. They are far and away the easiest dealers to deal with, understand you want to get in and out as fast as possible and parts over the last few years. They are far and away the easiest dealers to deal with, understand you want to get in and out as fast as possible and with the least wear and tear. They go above and beyond to make it as easy and stress-free as possible, I trust them with my car and that says alot. More

Best Dealership out there! The service department goes out of their way to accomodate you. I was also happy with my auto purchase there as well. out of their way to accomodate you. I was also happy with my auto purchase there as well. More

I easily made an appointment for service and the service tech was prompt and the work was done to my expectations. Everyone was friendly, courteous and helpful. tech was prompt and the work was done to my expectations. Everyone was friendly, courteous and helpful. More