Liberty Auto Plaza - Service Center

We had an emergency breakdown away from home; Liberty took care of it where our dealer couldn't/wouldn't/didn't - replaced the engine- no charge since VW picked up the tab. We had struggled along with a took care of it where our dealer couldn't/wouldn't/didn't - replaced the engine- no charge since VW picked up the tab. We had struggled along with a sludge problem for years. VW finally took responsibility since this was a common problem for the '01 Passat (and other years I understand). Our local dealer was protecting VW, I guess; Liberty did us better. More

I have never been so emotionally attached to a service center in all my life. When I call to schedule a service, all I have to do is mention my first name, and Bill/Mike recall the car specifics. (It took center in all my life. When I call to schedule a service, all I have to do is mention my first name, and Bill/Mike recall the car specifics. (It took me much longer to distinguish the difference between their voices.) As busy as the center always is, it is a rare occasion when my call is not personally answered by those two guys behind the counter. Once there, all business is prompt, clean and crisp, with every courtesy thought out, offered, and delivered with such sincerity you would think everyone actually believes the whole "happy customer" philosophy. They are eager to specifically explain what is happening in your car (I even saw them bring out a car part when they were talking with another customer), and are very respectful when providing options. I get the shuttle service frequently (for my work in Lincolnshire), but on days I work remotely, I like to hang out in the waiting area. It's nearby the receiving desk, so you get to feel a part of the hustle and bustle (unless you want to pay attention to the TV or play room (read: quiet work phone area). You realize that they don't just interact with you good-naturedly as a front, but conduct all their business with associates the same way. I once dropped my car off for a service; I had broken some obscure part of it, and they promptly offered me a shiny Toureg "rental" (except I didn't actually have to pay for it) since they had to keep it overnight. They didn't even mind when I preferred to keep it over the weekend rather than rush back on the Friday. Did I mention the shuttle guys are great? They're guys off the shop floor that will talk about their day (if you are as talkative as I apparently am) and respect your quiet on your more reflective days. They also demonstrate a healthy dose of the same good-natured consideration. Absolutely favorite service center ever. I moved south to Villa Park over a year ago, am slowly learning the local service centers, and I only snuck north once (or twice) to squeeze in one last service(s). After four and a half years of blissful service, it's a tough act to follow. Amazing service. Amazing. More

I bought my car at this dealer 5 years ago and have it serviced there all the time. When purchasing, I remember that they worked with me to get the payment I wanted. The service team is always friendly, serviced there all the time. When purchasing, I remember that they worked with me to get the payment I wanted. The service team is always friendly, honest and up front. I'll go there again for my next VW. More

I have had my W8 wagon serviced by Liberty for over 8 years. I have continued to have my car serviced there even after the warranty expired because they are always friendly, courteous, and considerate of years. I have continued to have my car serviced there even after the warranty expired because they are always friendly, courteous, and considerate of my time. They ask me when is convenient for me rather than telling me when they might be able to fit me in. If they tell me that they will call me, they do. The car is ready when they say it will be. This is distinctly different than other dealers that I recently visited with my wife's car. Wish I could have all my auto service needs taken care of by Liberty! More

I bought my Routan from this dealership and have been in 5 times for service since I've had it. I haven't had a positive experience yet. Closing the sale of my vehicle took more than 3 hours with no commu 5 times for service since I've had it. I haven't had a positive experience yet. Closing the sale of my vehicle took more than 3 hours with no communication from anyone why it was taking so long. During this process you will be confronted by someone from service with the worst opening line in the history of sales trying to get you to overpay for paint protection The dealership offers an online booking option for service appointments. No one at the dealership even reads these and they will have no idea why your car is in for service, nor will they fix what you asked them to fix. No one in the service department communicates with each other. One will tell you they will loan you a car but when you get there they won't be ready for you and they won't have a car for you. If the service department tries to contact you they won't call when they said they would call you or even at the number you provided them. Then heaven forbid you try to call them back and the person you talk to has no idea why you are calling, they can't help you and you wait for I guess the one person there that has a clue to call you back. Oh, and that is after you call and get the operator who will transfer you to the wrong department three times before you get through. For as many VW dealerships as there are in the Chicagoland area, this dealership should be making a better effort to try and satisfy their customers. You have a choice and your choice should be to go somewhere else. This is my 5th VW and I won't be back to this dealership unless I have to come back. After your visit they beg you to give them good reviews on their surveys but they have nothing to deserve any good grades. More

Very friendly employees. Car was served on time and with no additional problems and returned in clean condition. Waiting period was acceptable and as promised. Horst Fatschel no additional problems and returned in clean condition. Waiting period was acceptable and as promised. Horst Fatschel More

My check engine light was coming on and the engine was bogging down every time I'd hit the gas. We took the car (a 2005 Nissan Altima) to several auto/service places. All of whom found a "problem" but wit bogging down every time I'd hit the gas. We took the car (a 2005 Nissan Altima) to several auto/service places. All of whom found a "problem" but within 24 hours the check engine light was back on and the engine was bogging down again. I called Liberty Auto Plaza and they got me in the same day. They shuttled me to and from their location and found and fixed the actual problem in less than two hours. It's been months and I haven't had a problem since. The service was outstanding. And the employees I worked with we're helpful and informative and never made me feel like I was just a girl who clearly knew nothing about the way the engine worked. I would go back to Liberty Auto Plaza in a heartbeat. More

I have used this dealership a number of times and I have oftentimes been frustrated by the service I have received and in turn the expectation by the dealership that they should receive an excellent rating. oftentimes been frustrated by the service I have received and in turn the expectation by the dealership that they should receive an excellent rating. If you rate the dealership with anything other than 5 stars, they take it as a personal attack. I rarely give anything a full five stars. More

I felt the sales process was open and clear. I had priced vehicles on line and came to the dealer to view the vehicles. They did not try to sell me anything I di not want. The selection was okay but priced vehicles on line and came to the dealer to view the vehicles. They did not try to sell me anything I di not want. The selection was okay but they were willing to search other dealers for the color I wanted but I settled for one on the lot. The service people are generally friendly and concerned to make things right. I had some warranty work done and was able to get a loaner each time. I highly recommend them More

First, it's important to mention that I purchased a new Kia from this dealership in late 2002, and at THAT time had an overall good experience. Warranted service was acceptable, though not without a few h Kia from this dealership in late 2002, and at THAT time had an overall good experience. Warranted service was acceptable, though not without a few hiccups through the years. However, my last (empahasis on LAST) experience at this dealership made an indelible impression resulting in my decision to never deal with them again. To make a long story as short as possible, I discovered that neither the dealership nor the company will make a good faith effort to honor a warranty claim they can get out of by simply denying what any reasonable person would call "common sense." They did this by denying warranty coverage for an engine problem that over a two week period (that the vehicle was at the dealership) went from telling me it would be a straightforward R/R (Remove and Replace) to insisting that I should spend $500 (above the $115 or so I was already committed to just to drop off the vehicle) to tear down and inspect the engine to see if the problem was covered. Nevermind that they had already indicated that their mechanic had stated it was an "internal problem" covered by the warranty. So what was the sticking point? Regular maintenance (or oil changes, to be specific). I do a lot of my own basic service on my vehicles, and although I provided them with receipts going back more than two years (the length of time the dealership told me to provide) to show oil and filter purchases, they claimed that I couldn't prove the products had been used on my Kia! Never mind that my other vehicle is a Ford diesel truck that doesn't use the same type of oil! Why else would I buy oil (Mobil One synthetic, btw) and filters (over many years) for my Kia that could not be used in any other vehicle I owned? According to the dealership, unless I could show them receipts from an actual service center (with odometer readings and dates) they would not honor the warranty. A logbook and my purchase receipts would not be enough... Ridiculous! Now, I will admit that I didn't have as much documentation with me as I would have liked, but the idea that a thorough do-it-yourselfer with complete receipts and history could be so easily rejected is, in my opinion, a dismal failure on the part of both the dealership and the car company to provide honest, good, customer service. The dealer could have saved me two weeks of being jerked around simply by telling me from the get-go that there was no way my warranty claim would be approved. Instead, they played "reindeer games" that resulted in more bad feelings generated than would otherwise have been the case. They lost more than one customer as a result, because I will tell everyone I know why they should avoid Libery Auto Plaza, and be wary of Kia when it comes to warranty issues. For comparison, I had some serious issues with my Ford diesel that resulted in the truck being at the dealership for almost six months. Sounds bad until you find out that the Ford dealership bent over backward to accomodate me with loaner cars and service credits (Ford, not the dealership) even refunded me a very significant dollar amount for "lost use of my vehicle!" That truck is now running beautifully and I will happily purchase another Ford vehicle from THAT dealership when the time comes. Customer service and an honest effort to solve any problems that arise is key to repeat business. Libery Auto Plaza (and Kia) doesn't seem to understand that. One last thing ... I want to thank Liberty Auto Plaza for contacting me and asking me to provide a good review here. Thanks to their efforts to "pad" this website with positive reviews I am able to tell you why you should avoid walking through their doors. You would think that the dealership would have the common sense to make sure they don't ask their unsatisfied customers for help, but then they didn't use common sense in handling my warranty claim so why should they use any intelligence now? More