Liberty Chevrolet

Good Nature Purchasing a vehicle can be a daunting task. Mr. Russo took the time to understand the needs of our extended family and aligned options for us to rev Purchasing a vehicle can be a daunting task. Mr. Russo took the time to understand the needs of our extended family and aligned options for us to review. His professionalism and knowledge on all vehicles surely put us at ease. Our family is pleased that this good natured professional made our purchasing process and absolute breeze considering our time constraints and myriad of questions. Thank you Mr. Russo More

Thanks Phil ! Just wanted to drop a note and let you know how pleasant my experience was with Mr. Russo! Although liberty could not find the vehicle I wanted, deali Just wanted to drop a note and let you know how pleasant my experience was with Mr. Russo! Although liberty could not find the vehicle I wanted, dealing with Phil was a pleasure. He took me through the process of purchasing a “new to me” vehicle and helped me with every question I had. A great guy and very knowledgeable. Just wanted to say thanks for all your help Phil! 👍🏽 More

Used experience off brand I bought a used 2017 Jeep from them on 2/9. The price was on point, pointed out some flaws. Figured it would be rectified by Monday. Come Monday, go I bought a used 2017 Jeep from them on 2/9. The price was on point, pointed out some flaws. Figured it would be rectified by Monday. Come Monday, go to pick up the dealership cars not ready, it failed inspection. Ok manager offered a detail and my first months payment as a make up. Sounds good, let’s just say the follow up was subpar I ended up having to do the legwork with Jeep. Get the Jeep back on Friday it’s still can’t pass inspection because the battery was disconnected again. So now I have to come back on Tuesday. In the meantime when I pick up the car on that Friday I find a paint chipped, manager offered to replace it. Ok again I’m agitated but says he’ll order the touch up paint for me. In the meantime as I get home i start to inspect the car a bit more my wife notices my headrest restraint has been popped out, I find the rocker panel broken and the screws not even in the hole. I go back on Tuesday and advise them while I’m getting inspected how much of a nightmare this has been for me. I find the brakes have been squealing too, advise them of that told they are brand new and that it could be just dust. This is the course of four days. Settled on a date to drop off my car on 3/5 while I’m away to get the panel replaced and the touch up. Advised them I would need it back that Friday 3/8. Fast forward to 2/16 again inspecting the car I find a lugnut missing on the rear wheels. Purchased myself, but still again who’s looking over these cars they are selling. 2/26 driving back from meetings brakes start to grind. Call the dealership to meet the service manager advise him of what’s going on and he provides me a loaner and takes the Jeep in. Throughout this purchase the only one to actually follow up without me reaching out was Amando. Thank you Amando. Car back in the shop until 2/28 all replaced. 3/5 as requested I drop my car off and take a loaner I’m traveling it’s not going to do much might as well. Reach out on 3/7 to make sure everything is all set no response until Friday. Told it’s not ready until Saturday after 3. Saturday rolls around I’ve changed my schedule for them multiple times over the course of a month. I sit down with the two managers I ask for an additional months payment and I’m greeted with an emphatic no, Carlos the used sales manager wants me to recognize how he’s gone above and beyond for me. Saying it’s wear and tear etc, etc. we point/counter-point each other until I just gave up it wasn’t worth it I’m behind as it is, but I will leave them you with this None of this is on the customer, don’t want to deal with it, don’t sell a used car end of story. Though grateful for the loaner cars don’t make this like you are a hero, your not. To say to a customer “you bought a used car what do you expect” is one thing but don’t cut the customer off on why he’s frustrated to a point he says okay I’ve had enough of you. The work was never the issue the follow ups and missed timelines was my issue with you. If it’s going to be late then tell the customer don’t expect them to just shrug their shoulders and be like ok. I’ve been to your dealership 7 times in a 30 day time period for a myriad of things, you had possession of my purchase for 10 total days in a 30 day time period how would someone not be upset. Until you understand that then I would never change my opinion of this place. More

New Suburban and great experience Tim was wonderful to work with. He listened to what we were looking for in a family vehicle and appreciated his input. I always dread car shopping, bu Tim was wonderful to work with. He listened to what we were looking for in a family vehicle and appreciated his input. I always dread car shopping, but Tim’s genuine approach was refreshing. We are thrilled with our new car and would highly recommend working with Tim! More

service It was my first time at liberty and I found the service Personnel to be helpful . I had an appointment,was taken on time & everything completed in It was my first time at liberty and I found the service Personnel to be helpful . I had an appointment,was taken on time & everything completed in a timely fashion. I would definitely recommend Liberty to my friends. More

Quick friendly service We booked an oil change online with the dealership we bought our SUV from. However, when we showed up to the appointment, they didn't have our appoin We booked an oil change online with the dealership we bought our SUV from. However, when we showed up to the appointment, they didn't have our appointment in their system. We were going to have to wait several hours for an oil change. We couldn't do that so I called Liberty Chevrolet and spoke with Ed in the Service Dept. He said they could take us right in. Not only did they do an change the oil. They fixed a recall issue and also washed and vacuumed the car all within less time from than previous dealership would have done. Needless to say we will only go to Liberty Chevrolet from now on. Oh, did I mention it was a Saturday morning when they are probably were at their busiest time and they still got this all done for us. Thank you very much! Tommy D. More

Pre owned purchase.. Great experience..easy to talk to ..very accommodating...smooth sale...great staff.. I drove from Albany for a specific vehicle they had on lot and w Great experience..easy to talk to ..very accommodating...smooth sale...great staff.. I drove from Albany for a specific vehicle they had on lot and would do it again!!.. More

Used car sale Ron was extremely helpful in finding me exactly what I wanted and giving me everything that I needed. Would recommend to anyone looking to buy a car. Ron was extremely helpful in finding me exactly what I wanted and giving me everything that I needed. Would recommend to anyone looking to buy a car. Go to Ron! More

As always very good everyone is a pleasure to deal with I have always been treated with the utmost courtesy and my vehicle has been taken care of in a proper manner for whatever needed to have done. Thank y I have always been treated with the utmost courtesy and my vehicle has been taken care of in a proper manner for whatever needed to have done. Thank you More

Liberty Have leased many cars from here. The sales staff is always respectful & accomodating. Peter Seigal knew exactly the car I wanted & got it for me. Have leased many cars from here. The sales staff is always respectful & accomodating. Peter Seigal knew exactly the car I wanted & got it for me. More