These two gentlemen are related and took me, a fist time buyer, for a negative spin. Arthur was the salesperson who contacted me via internet and then ignored my attempt to ask questions after the sale. Rene was the sales man (his cousin) he handed me off too. Rene was very nice and relatable before the sale but was very rude when we returned to as ask questions about the hidden fees in the contract. He proceeded to walk out saying “I’m not dealing with this guy,” and stormed off without shaking our hands, when my brother was simply asking him questions.
When I purchased the car, I wasn’t going in with the intention to buy, I wanted to simply ask about a trade in and look around and non of those things happened. They literally had me look at 3 to 4 cars within their ENTIRE dealership and then shoved information and selling techniques down my throat and cornered me into buying their car.
The reason we returned to renegotiate the contract was because my brother noticed that they had taken advantage that I was a female buying on her own for the first time. So that is why we returned and we were treated horribly.
Someone who knows they didn’t do anything wrong would not have acted in the manner those two salesmen did, and would not have done that. A genuine salesman would have proceeded to listen to the customers concerns.
Worst experience I ever had. We had to talk to one of the “main guys” in charge to help adjust the contract; same treatment and similar terrible customer service. This man, who I think was named David or Dan? Not too sure on his name, proceeded to clean his teeth with a piece of paper in front of me, as I was talking to him about renegotiating. He cleaned his teeth with a piece of paper, gave attitude, and ignored all of my concerns. As transparent as I can be, it took me... being in tears for him to get a understanding of the way they were treating me as their “valued” customer. Their actions were indicative of employees who could care less.
I was female and he was trying to play a power move. Overall, this genuinely was THE WORST CAR BUYING EXPERIENCE. Oh and I forgot to mention... they sent me home without my contract and I had to call to go and pick it up. When I left with the car they gave me all my other paperwork so I assumed the contract was in there but I was wrong.
Well obviously right? You don’t want your customer to see all the hidden shady things you’re charging her, of course you’re going to send her without the contract. Had my brother not asked me about the contract I would not have noticed and they would not have called me to go back and pick it up.
This sounds outrageous and like there’s no possible way this could happen but I promise you, it did. And in the course of the last year, since I bought my “brand new” car, I’ve had to take it in for so many things. I’ve already had the CVT axel replaced and I had only had the car for about a month...trust me when I say I will never purchase a car at Selma Auto Mall again.
Honestly, go to a dealership that has genuine people who will be honest with you and not play you for a fool simply because of your gender, experience, and for their own gain. Do your research and be smarter than I was, especially if this is your first time. Take someone who knows what they are looking for and who can support you when dealing with people like this. You’re making a commitment by purchasing something this big and helping their business profit, so your car shopping experience should be a pleasurable experience and you should feel valued and respected. NOTHING LESS!
I hate writing this, but this needs to be addressed. No one should be treated like this. The salesmen at Selma Auto mall are always nice to you before the buying process but when you return with questions, they could careless. If I could I would give them 0 stars. I could only imagine what they get away with, when families of various cultures go in and don’t speak English and don’t have people who could help them look over the contract they signed.
Thank you for taking the time to read this review. Again, please DO YOUR RESEARCH!